Forum Replies Created

Viewing 30 posts - 52,891 through 52,920 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2018 at 07:23

    Hello,

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2018 at 07:22
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2018 at 07:02

    Hello,

    If you have a lot of menu items and can’t save changes then you need to increase PHP Max Input Vars. By default it is 1000, try to set 5000 or 8000 for example http://sevenspark.com/wordpress/menu-item-limit

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 13:49

    Dear @appdevtr33,

    Do you mean this button http://prntscr.com/kud9p7 on Home page?
    Please provide a screenshot to help me understand more.
    You can use such screenshot maker as Lightshot https://prnt.sc/ and provide links to screenshots.
    Also, provide temporary wp-admin access in the Private Content area http://prntscr.com/kudb7z

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 12:02

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 10:26

    Dear @Su Flo,

    It is strange, but I’ve checked your site on a few different browsers on different apple devices but there are no mentioned problems.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 10:11

    Hello,

    Thanks for Wp-admin access. Provide site URL and FTP hostname, FTP username, FTP password also.
    Did you clear cache (browser, plugin, server)?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 10:02

    Hello,

    Please make sure that Header overlap is disabled in [8theme] Layout options.
    Also, provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 09:57

    Hello,

    Likely it is the effect of cache. Please, clear the cache.
    What device and browser do you use?
    Provide us with your site URL, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 09:44

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 09:11

    Hello,

    Please change the previous code to:

    @media only screen and (max-width: 992px) {
        .header-wrapper .main-header {
            background-color: #6f983b !important;
        }
    }

    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 08:44

    In Safari the problem was caused by cache http://prntscr.com/ku9ehe I’ve cleared cache http://prntscr.com/ku9f2i Please check now – http://prntscr.com/ku9fbo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 08:30

    Hello,

    Please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 08:21

    Hello,

    Please add this code in Global custom css:

    @media only screen and (max-width: 992px) {
        .main-header {
            background-color: #6f983b !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 08:15

    Hello,

    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:54

    Hello,

    The width of the footer can be changed via editing of your static blocks – http://prntscr.com/ku8tmv
    Please change the previous custom css code to:

    .category-1 .product-categories h2, #product_categories-1 h4{
        background-color: #cda85c;
        padding: 20px 15px;
        color: #FFF;
        font-size: 16px;
        text-align: center;
    }
    .category-1 .product-categories > li > a, #product_categories-1 li > a {
        font: 13px/18px 'Roboto';
        display: inline;
        text-transform: uppercase;
        position: relative;
        display: inline-block;
        padding: 17px 0;
        padding-left: 20px !important;
    }
    .category-1 .product-categories, #product_categories-1 {
        border: 2px solid #cda85c;
        margin-bottom: 0;
        margin-left: 0 !important;
        margin-right: 0;
    }
    #product_categories-1 h4{border: none;}
    

    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:47

    Hello,

    If your Preffoter static block is placed in Footer 1 widget area (Appearance > Widgets) you may try to change the color via Theme Options > Footer > Footer 1 Background Color OR edit your Prefooter static block http://prntscr.com/ku8ru0
    The padding can be added via Theme Options Settings or for the content of your static block.
    Please watch our video tutorials – https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:38

    Hello,

    You need to use Products widget for both custom areas but with different settings, for example, http://prntscr.com/ku8oo6 http://prntscr.com/ku8ow4
    https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:21

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:20

    Hello @kdb,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:20

    Hello,

    Please use this code:

    @media only screen and (max-width: 992px) {
        #st-trigger-effects {
            left: unset !important;
            right: 0px;
        }
        .header-logo {
            left: 31% !important;
        }
    }

    Do not forget to clear cache before cheking the result.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:14

    Hello,

    Have you changed wp-admin access? I can’t log in.
    There are 2 menus – Main and Secondary, the Main menu marked as mobile http://prntscr.com/ku8gh4 (Appearance > Menus) If you want to have different menu items on mobile you need to create own menu and set it for mobile.
    Feel free to ask if you have any other questions.
    Please read our documentation – https://www.8theme.com/documentation/xstore/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:04

    Hello,

    You’re welcome!
    Have a good day too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 15:20

    Hello,

    Please check if this issue persists only with our theme only or with a default theme too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 14:43

    Hello,

    Please update Ultimate Addons for WPBakery page builder plugin to 3.16.25 version https://www.8theme.com/download-plugins/ (to update the plugin, connect to your server using FTP. Copy extracted plugin folder into wp-content/plugins/).
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 14:29

    Please change this code in Global Cutom css:

    .mc4wp-form input[type="email"] {
        width: 77%;
    }

    to:

    .mc4wp-form input[type="email"] {
        width: 77%;
        height: 3.6rem;
        float: left;
        background-color: white;
        border: 1px solid #f0f0f0;
    }

    and this:

    body .subscribe-block{
        padding:40px 0 150px 0 !important;
    }

    to

    body .subscribe-block{
        padding:40px 0 100px 0 !important;
    }

    Also change this in Custom css for mobile:

    .mc4wp-form input[type="submit"] {
        top: 80px;
        float: none;
        text-align:  center;
        left: 35%;
    }
    .mc4wp-form input[type="email"] {
        width: 100%;
    }

    to:

    .mc4wp-form input[type="email"] {
        width: 100% !important;
    }
    .mc4wp-form input[type="submit"] {
        top: 70px;
        float: none;
        text-align: center;
        left: 33%;
        position:  absolute;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 14:11

    Hello,

    Please read this article https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
    I hope it will be helpful.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 13:39

    Hello,

    Try to add this code in Global Custom css:

    @media only screen and (max-width: 992px) {
        #st-trigger-effects {
            left:  unset;
            right: 0px;
        }
        .header-logo {
            left: 31%;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 12:52

    I am glad that you sorted out.
    Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 12:48

    Hello,

    To get this result http://prntscr.com/ktxmib you need to set these settings – https://prnt.sc/ktlbyg + add this code in Theme Options > Styling > Custom css:

    .single-product .product-content-image img, .post-type-archive-product .product-content-image img{
        min-height: 378px !important;
    }
    .content-product.product-inview .product-content-image img{
        min-height: 293px;
    }

    Regards

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    Viewing 52,920 results - 52,891 through 52,920 (of 68,187 total)
Viewing 30 posts - 52,891 through 52,920 (of 68,187 total)
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