Register captcha Issue - by erinok - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

  • Avatar: erinok
    erinok
    Participant
    November 6, 2017 at 22:17

    The captcha image below the Register form is not displaying. When I look at the source code a URL exists for the image but when I test that URL is a browser I get a 404 error. Further, when I check for that image at /wp-content/themes/woopress/framework/inc/really-simple-captcha/tmp/1920949376.png it doesn’t exist and refreshing the page does not cause any image to be created in that folder. Please advise.

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 08:29

    Hello,

    Please change permissions to 777 for “tmp” folder in the directory /woopress/framework/inc/really-simple-captcha.

    Regards

    Avatar: erinok
    erinok
    Participant
    November 7, 2017 at 16:42

    The tmp folder already has permissions set to 777. Something else is going on.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2017 at 17:00

    Please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: erinok
    erinok
    Participant
    November 7, 2017 at 17:49

    Can I get an email address form you to create the WP user?

    Avatar: erinok
    erinok
    Participant
    November 7, 2017 at 19:43

    Moved to Private

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2017 at 08:59

    Hello,

    Please check now http://prntscr.com/h7nrfm Is it solved?

    Regards

    Avatar: erinok
    erinok
    Participant
    November 8, 2017 at 18:14

    Yes, this is now solved. Thank you so much! I would like to now what the solution was in case it happens again. Please advise.

    Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 09:02

    Hello,

    Likely it was the permissions problem or cache problem because when I passed this issue to our developers they said that the problem already solved.

    Regards

    Avatar: kdb
    kdb
    Participant
    September 12, 2018 at 18:29

    Hello 8Theme,

    I have the exact same issue of the original poster, @erinok, did back in November 2017. When investigating the permissions on my really-simple-captcha folder I see that there is no longer a tmp directory.

    Here is a screen shot of my directories…
    ls -la of really-simple-captcha folder - no tmp?

    Can you please advise on getting really-simple-captcha to show up on the Register page?
    See: https://hdtruckengines.com/register/

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2018 at 08:40

    Hello @kdb,

    Please change permissions to 777 for “really-simple-captcha” folder in the directory /woopress/framework/inc.

    Regards

    Avatar: kdb
    kdb
    Participant
    September 14, 2018 at 00:25

    Thank you so much. Kind of makes me nervous but that did the job.
    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2018 at 07:20

    Hello @kdb,

    You’re welcome!

    Regards

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