Page 1759 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

September 27, 2018 at 07:39

Hello,

Theme Options > Blog Layout > http://prntscr.com/kz8ssv

Regards

#200030 Copied In reply to: Blog list apperance settings

Rose Tyler

Support staff

September 27, 2018 at 07:36

Hello,

Please provide some screenshots for better understanding.
You can use such screenshot maker as Lightshot https://prnt.sc/
Thanks in advance.

Regards

#200029 Copied In reply to: Ultimate Addons Module Sticky Section will not function

Rose Tyler

Support staff

September 27, 2018 at 07:27

Hello,

Please provide your purchase code and screenshot of the problem.

Regards

#200028 Copied In reply to: Moved Xstore from one site to another and getting error

Rose Tyler

Support staff

September 27, 2018 at 07:22

Hello,

Is your problem solved?
If not, provide us with FTP access also.

Regards

#200027 Copied In reply to: Update Issue (Fatal Error) ETheme_Recent_Posts_Widget

Rose Tyler

Support staff

September 27, 2018 at 07:20

Hello,

Looks like versions of the theme and core plugin are not appropriate. Please upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.

Regards

#200026 Copied In reply to: FATAL ERROR after trying to update

Rose Tyler

Support staff

September 27, 2018 at 07:17

Hello,

Thanks for contacting us.
I do not see any problems with mobile menu http://prntscr.com/kz8jno or photos on my mobile.
please provide some screenshots for better understanding. Also, clear cache and check the site one more time.

Regards

#200025 Copied In reply to: No mobile Menu after Update from 4xxx to 5.02

Rose Tyler

Support staff

September 27, 2018 at 07:10

Hello,

Please try to disable all 3rd party plugins.
Let us know the result.

Regards

#200024 Copied In reply to: Upgrade Issue – Search No Longer Returning Any Results

Rose Tyler

Support staff

September 27, 2018 at 06:56

Hello,

Please see screenshot – http://prntscr.com/kz8fa9

Regards

#200023 Copied In reply to: 404

Rose Tyler

Support staff

September 26, 2018 at 15:31

Hello,

Unfortunately, I can’t log in. Please check credentials.
Please follow our documentation to update plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ http://prntscr.com/kyzqyk and http://prntscr.com/kyzr63

Regards

#199999 Copied In reply to: 404

Rose Tyler

Support staff

September 26, 2018 at 13:40

Hello,

Please make sure that you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder https://www.8theme.com/download-plugins/
Also, provide us with your site URL and temporary wp-admin access.

Regards

#199995 Copied In reply to: 404
Rose Tyler

Support staff

September 26, 2018 at 13:36
Hello,

Please add this code in Custom css for page:

@media only screen and (max-width: 480px) { .woocommerce-account .page-wrapper .content-page { padding-left: 15px; padding-right: 15px; } .woocommerce-account .woocommerce-MyAccount-content { padding-left: 0px; } }

Regards
#199994 Copied In reply to: account page on mobile
Rose Tyler

Support staff

September 26, 2018 at 12:34

Hello @Anton812,

I’ve set home page – http://prntscr.com/kyx1sr
Here you can watch our video tutorials https://www.8theme.com/videos/
Feel free to ask if you have any other questions.

Regards

#199987 Copied In reply to: Legenda Theme not loading demo content

Rose Tyler

Support staff

September 26, 2018 at 12:19

You’re welcome!

Regards

#199986 Copied In reply to: WPBakery not showing when editing page

Rose Tyler

Support staff

September 26, 2018 at 11:59

Hello,

Please read these comments and follow suggestions https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820

Regards

#199983 Copied In reply to: WPBakery not showing when editing page

Rose Tyler

Support staff

September 26, 2018 at 10:20

I would recommend you to contact WPML support.

Regards

#199977 Copied In reply to: Questions regarding Mobile Phone experiance

Rose Tyler

Support staff

September 26, 2018 at 09:55

Hello,

Please check FTP access http://prntscr.com/kyuvtr

Regards

#199975 Copied In reply to: bug on last update

Rose Tyler

Support staff

September 26, 2018 at 09:10

You’re welcome!

Regards

#199973 Copied In reply to: Problem after updating the theme

Rose Tyler

Support staff

September 26, 2018 at 09:00

Hello,

Please provide us with temporary wp-admin and FTP so we can help you with the update.

Regards

#199971 Copied In reply to: bug on last update

Rose Tyler

Support staff

September 26, 2018 at 08:48

I’ve updated Core plugin.
Please check now.

Regards

#199970 Copied In reply to: Problem after updating the theme

Rose Tyler

Support staff

September 26, 2018 at 08:38

Thank you very much for choosing our theme and for your kind words! 🙂

Regards

#199967 Copied In reply to: ARROWS DON'T APPEAR ON MOBILE VERSION

Rose Tyler

Support staff

September 26, 2018 at 08:36

Hello,

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#199965 Copied In reply to: Problem after updating the theme

Rose Tyler

Support staff

September 26, 2018 at 08:12

Hello,

Theme Options > General > header Settings > Enable Sign In link.
Also, you can create footer content using a static block. To get VC editor shown for static blocks go to wp-dashboard > WPBakery Page Builder > Role Manager > Post Types > Custom > tick “static blocks”. Then set your block in Appearance > Widgets > Footer Area.
Here is an example of My account link – My Account
Let us know if you need any further assistance.

Regards

#199963 Copied In reply to: Woocommerce – Personal account

Rose Tyler

Support staff

September 26, 2018 at 07:58

Hello,

Please check Theme Options > Shop > Product Page Banner > Text area and Theme Options > Header > Logo image for fixed header.

Regards

#199962 Copied In reply to: SSL mixed content

Rose Tyler

Support staff

September 26, 2018 at 07:40

You’re welcome!

Regards

#199961 Copied In reply to: Double Menus

Rose Tyler

Support staff

September 26, 2018 at 07:37

Hello,

1) Please install and activate child theme on your site. Then provide us with temporary FTP access.
Archive of child theme you can find in full theme package.
2) Is the problem solved? http://prntscr.com/kyt4nu
3) Theme Options > Header > Header layout http://prntscr.com/kyt57z

Regards

#199960 Copied In reply to: Huge issues after update

Rose Tyler

Support staff

September 26, 2018 at 07:28

You’re welcome!
Thank you for using our theme.
Would you mind to rate our product: https://themeforest.net/downloads
That would be much appreciated 🙂
Have a nice day.

Regards

#199958 Copied In reply to: ARROWS DON'T APPEAR ON MOBILE VERSION

Rose Tyler

Support staff

September 26, 2018 at 07:12

Hello,

Thanks for the reply.
Please go to Theme Options > E-commerce > Single Product Page > Number of slides per view – 4.

Regards

#199957 Copied In reply to: Gallery not showing correctly on product page

Rose Tyler

Support staff

September 26, 2018 at 07:09

Hello,

Theme Options > Header > Header layout > Mini cart banner content http://prntscr.com/kyswka

Regards

#199956 Copied In reply to: Issues after x store theme´s update

Rose Tyler

Support staff

September 25, 2018 at 16:20

Please provide us with temporary wp-admin access.

Regards

#199937 Copied In reply to: Double Menus

Rose Tyler

Support staff

September 25, 2018 at 15:58

Hello,

Thanks for contacting us.
Do you have this problem with our theme only or with the default theme (Storefront) too?
Have you tried to disable all 3rd party plugins?
We are theme support and we are able to help you only with issues related strictly to our theme.

Regards

#199934 Copied In reply to: Error while adding simple product to cart
← 1 2 3 … 1,758 1,759 1,760 … 2,273 2,274 2,275 →

Viewing 52,770 results - 52,741 through 52,770 (of 68,227 total)

Viewing 30 posts - 52,741 through 52,770 (of 68,227 total)

← 1 2 3 … 1,758 1,759 1,760 … 2,273 2,274 2,275 →

Forum Replies Created

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