Forum Replies Created

Viewing 30 posts - 52,141 through 52,170 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 14:57

    Hello,

    I’ve activated CMB2 plugin. https://www.8theme.com/documentation/xstore/plugins/included-plugins/ Please check [8theme] Layout options now – http://prntscr.com/l9x5h0
    I’ve deactivated Massive Addons for Visual Composer plugin, so you can edit pages now. There is a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 Please contact your hosting provider and ask to increase the maximum body length value, then enable the Massive Addons plugin and check if pages can be edited.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 14:47

    Unfortunately, the same problem. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 14:45

    Dear @malipl,

    If you do not want to upload all images in same dimensions, you can use custom css code. For example:

    .content-product .product-content-image {
        max-height: 200px;
    }

    http://prntscr.com/l9wzyu

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 14:22

    Hello,

    I can’t check your links. Please provide correct access for the popup form.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 14:20

    Please contact your hosting provider and make sure that abilities availability from your hosting:
    1. http/https outgoing connects
    2. 136.243.62.35 availability from your source IP address.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 13:45

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 13:42

    Hello,

    XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles.
    Please check our new demo – https://xstore.8theme.com/demos/product-category/woman/
    You can change styling using custom css code. For example, try to add this code in Theme Options > Custom css:

    .sidebar-widget ul li a, .widget_categories ul li a{
        text-transform: uppercase;
    }
    .sidebar-widget.widget_product_categories .widget-title {
        color: #090909;
        background: #fafafa;
    }
    .sidebar-widget.widget_product_categories .widget-title, .wpb_widgetised_column .widget_product_categories .widget-title {
        padding: 20px 10px;
        margin-bottom: 10px;
        text-align: center;
        font-size: 20px;
        border: none;
        line-height: 1.1;
    }
    .widget_categories ul li:not(:last-child), .recent-posts-widget .post-widget-item:not(:last-child), .sidebar-widget ul li:not(:last-child) {
        border-bottom: 1px solid #e6e6e6;
    }
    .footer .recent-posts-widget .post-widget-item:not(:last-child) {
        border-bottom: 1px solid #393939;
    }
    .widget_categories ul li a, .sidebar-widget ul li a {
        padding: 1em 0;
        font-size: 14px;
    }

    Describe the desired result in details and we will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 13:27

    Hello,

    Please move the previous code from Theme Options > Custom css into Appearance > Customize > Additional CSS.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 13:20

    Hello,

    There is no such possibility. Likely it requests additional customization. You can contact woocommerce support or WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 12:58

    Hello,

    Feel free to ask if you have any other questions 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 12:28

    Hello,

    1) The width comes from the plugin. To change the width, you can use this custom css code:

    .woocommerce table.compare-list tr th {
        width: 80px !important;
    }

    2) For example http://prntscr.com/l9urhe > http://prntscr.com/l9uroz
    After these changes, you need to Regenerate Thumbnails to apply them! You can use Regenerate thumbnails plugin to do this https://wordpress.org/plugins/regenerate-thumbnails/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 10:13

    Hello,

    As I can see, you use 4.0 theme version on site – http://prntscr.com/l9srja
    Our 4.7 theme version is fully compatible with WooCommerce 3.4.7.
    Unfortunately, I can’t say for sure when the new theme version will be released. For now, you can downgrade woocommerce plugin to the previous version https://wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/l9rm3a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 10:05

    Hello,

    Please provide your purchase code, site URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 09:27

    Hello,

    Where exactly the problem persists on your site?
    Also, provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 09:20

    Hello,

    Your site under maintenance mode, so I can’t check it.
    What exactly banner did you try to upload?
    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 09:00

    Hello,

    It is a glitch of WPBakery Page Builder, unfortunately. It can’t be fixed from our side, because the issue is independent of our theme.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 08:56

    Hello,

    1. Please provide us with temporary wp-admin and FTP access.
    2. Have you set Shop page in Woocommerce > Settings > http://prntscr.com/l9rqfj ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 08:44

    Hello,

    There is a notice about outdated files, this files will be fixed in next theme update. Please note, that before update WC plugin, you need to check changelog of ThemeForest to be sure that current theme version is fully compatible with woocommerce version.
    We will release the new theme version within 1-2 weeks. For now, you can downgrade woocommerce plugin to the previous version https://wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/l9rm3a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:45

    Hello,

    Filter Products by Attribute is a default widget of WooCommerce and our theme doesn’t affect it.
    Your situation is caused by this setting of the product http://prntscr.com/l9qvk1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:29

    Hello,

    .mobile-nav .mb-center .mb-container .maxbutton:hover.maxbutton-drive-traffic {
        max-height:  1px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:23

    You need to add !important;

    @media only screen and (max-device-width: 480px) {
        .img-resp .upb_row_bg {
        background-image: url(https://www.bz5-beta.ovh/wp-content/uploads/2018/10/equipe-cabinet-ruben-et-associes.jpg) !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:21

    Hello,

    Here you can find XStore import files v 5.1 http://prntscr.com/l9qmjp https://www.8theme.com/download-plugins/ Go to Tools > Import > WordPress and use xml file to import the desired page http://prntscr.com/l9qms1 dummy.xml.gz
    Or provide us with temporary wp-admin access so we can create the Makeup Home page on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:11

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:11

    Unfortunately, I can’t connect.
    Please add this code in Theme Options > Custom css:
    body.et-compare {display: block;}
    to solve the problem with Compare.
    It is a temporary solution, you will be able to delete the code after next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 15:50

    1) I do not find our theme https://prnt.sc/l9hs8l
    Please add this code in Theme Options > Custom css:
    body.et-compare {display: block;}
    as a temporary solution, you will be able to delete the code after next theme update.
    2) Please select the uploaded custom fond in Theme Options > Typography > Content and menus.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 15:23

    You’re welcome!
    You can add a custom class for row and use custom css code for page http://prntscr.com/l9hces
    for example http://prntscr.com/l9hdao > http://prntscr.com/l9hdn7

    .my-custom-class .upb_row_bg {
        background-image: url(https://www.cjoint.com/doc/18_10/HJxohelkzEE_equipe-cabinet-ruben-et-associes.jpg) !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 14:57

    Hello,

    Please provide us with your site URL.
    8themes@gmail.com provide the temporary wp-admin access in Private Content area http://prntscr.com/l9gy59

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 13:18

    Hello,

    Please add this code in Theme Options > Custom css:
    body.et-compare {display: block;}
    you will be able to delete the code after next theme update.
    Do not forget to clear cache before checking result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:50

    Hello,

    Latest version of the theme you can find here – https://www.8theme.com/download-plugins/

    Regards

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    Viewing 52,170 results - 52,141 through 52,170 (of 68,187 total)
Viewing 30 posts - 52,141 through 52,170 (of 68,187 total)
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