Forum Replies Created

Viewing 30 posts - 52,171 through 52,200 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:45

    Hello,

    What theme version do you use on site?
    Do you have a staging/dev site with the latest theme version?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:41

    Please try to set these settings http://prntscr.com/l9et52

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:39

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:23

    Hello,

    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:16

    Hello,

    Please change this code http://prntscr.com/l9efma
    to

    .menu .nav-sublist-dropdown ul, .fixed-header-area .nav-sublist-dropdown, .mobile-nav li > ul:before {
        border-color: #0f0105 !important;
        background-color: #0f0105;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 12:08

    Hello,

    Please check settings of [8THEME] Products element > Order by > Date.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 11:04

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 10:14

    Hello,

    Please provide your site URL for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 09:53

    Hello,

    Please try to add this code in Global custom css:

    .fixed-header .menu-wrapper {
        width: 66%;
    }
    .fixed-header .header-logo {
        margin-right: unset;
    }
    @media only screen and (max-width: 1200px){
        .fixed-header .menu-wrapper {
            width: 60%;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 09:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 09:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 08:54

    Hello,

    Please see screenshot http://prntscr.com/l9bng3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:48

    Hello,

    1. Appearance > Widgets > Single product page Sidebar
    2. You can change image size in Appearance > Customize > WooCommerce > Product Images https://docs.woocommerce.com/document/fixing-blurry-product-images/
    After these changes, you need to Regenerate Thumbnails to apply them. You can use Regenerate thumbnails plugin to do this https://wordpress.org/plugins/regenerate-thumbnails/
    3. Do you use the latest version of the plugin? https://www.8theme.com/download-plugins/
    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:39

    Hello,

    Please try to disable Fixed product content for Single product page, then clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:38

    Hello,

    You can change this text by using translation files. Please try to install Loco translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ create English translation for XStore theme, change strings, for example, https://prnt.sc/kztw1u and disable the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:15

    Hello @xsale,

    Please submit a new topic and describe your problem in details. Also, provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:13

    Hello,

    Update from 4.x to 5.x theme version should be done via FTP. Please watch our video tutorial https://youtu.be/I7wPeHEPb6E
    Note that XStore 5.0 is a major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles.
    Also, if you use child theme then child theme files should be updated according to new files.
    To update the theme you can create staging sites and make the update there. Then, if everything is ok, update the production sites.
    If you need our help with theme updating, provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:05

    Hello,

    1) I do not see the problem with the font http://prntscr.com/l9aekk > http://prntscr.com/l9aemn
    2) Please provide us with FTP access (hostname, username, password, port).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 06:53

    Hello,

    .single-product .meta-title span, .quantity input[type="number"] {
        background-color: #565656;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 06:48

    Hello,

    To be able to see changes you need to clear cache http://prntscr.com/l9aag8
    Looks like it would be better to delete the previous custom css code, and disable Header Overlap in Theme Options http://prntscr.com/l9aat6 Please enable the overlap only on pages where it is required, for example, on Home page http://prntscr.com/l9ab3p

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 06:41

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 15:30

    Hello,

    Add available search settings you can find in Theme Options > Header > Search.
    If you want to include more params for searching then we would recommend you to use third-party search plugins for advanced search.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 15:24

    Hello,

    Please describe the problem in more details with screenshots for better understanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 15:20

    Hello,

    Try to use this custom css code:

    .post-type-archive-product .header-type-3, .single-product .header-type-3 {
        position:  relative;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 15:13

    Hello,

    Please try this code:

    @media only screen and (min-width: 993px) {
        .tbs {
            padding-top: 0;
        }
        .header .navbar {
            padding: 0;
        }
        .menu > li > a {
            padding-top: 40px;
            padding-bottom: 40px;
            padding: 40px 20px;
        }
        .menu > li:last-child > a {
            background: #b11111;
            color: #fff !important;
        }
        .menu > li.current-menu-item > a:after {
            position: absolute;
            bottom: 0;
            width: 100%;
            height: 2px;
            background: #b11111;
            content: '';
            left: 0;
            right: 0;
        }
    
        .menu > li.current-menu-item > a {
            position: relative;
        }
    
        .menu > li:last-child > a:before {
            content: '\f095';
            font-family: 'fontawesome';
            display: inline-block;
            position: absolute;
            top: 50%;
            left: 50%;
            transform: translate(-50%, -150%);
        }
        .fixed-header-area .header-logo {
            padding: 0;
        }
        .fixed-header-area .menu-main-container > ul {
            padding-top: 0;
        }
        .fixed-header-area .collapse br {
            display: none;
        }
        .fixed-header-area .menu-main-container > ul li {
            vertical-align: bottom;
        }
        .fixed-header-area {
            box-shadow: none;
            border: none;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 15:11

    Such situation happens because of the admin barhttp://prntscr.com/l913s9 Please try to check from an incognito window.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 15:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 14:50

    Hello,

    You can delete this code http://prntscr.com/l90qw4 and use Menu links > Paddings settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 14:37

    Hello,

    Please provide us with temporary wp-admin access so we can take a closer look.
    Deprecated elements are still fully functional. It’s just better to use new elements which are more flexible and powerful.
    Make sure that CMB2 plugin is enabled on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 11:07

    Hello,

    Please provide temporary wp-admin access. Also, describe step by step what should be done to re-create the problem.

    Regards

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    Viewing 52,200 results - 52,171 through 52,200 (of 68,187 total)
Viewing 30 posts - 52,171 through 52,200 (of 68,187 total)
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