Product compare and custom font not working

This topic has 13 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

  • Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 19, 2018 at 19:09

    I’m experiencing two issues. The first is the custom font, myriad pro regular, that I have uploaded does not work when selected in any of the sections. Instead, it defaults to serif. Right now I have it set as Aerial to make it look better.

    Additionally, the compare products option does not work. It just loads a white screen once clicked.

    I am enclosing login credentials should you need to log in and check it out. Thanks for your help in advance.

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:14

    Hello,

    Sorry for the delay due to the weekends.
    Unfortunately, I can’t log in. Please check credentials and provide correct access.
    Have you tried to disable all 3rd party plugins?

    Regards

    Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 22, 2018 at 16:31

    Hey Rose,

    I have tried disabling the plugins and nothing changed.

    credentials in private content.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 07:05

    Hello,

    1) I do not see the problem with the font http://prntscr.com/l9aekk > http://prntscr.com/l9aemn
    2) Please provide us with FTP access (hostname, username, password, port).

    Regards

    Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 23, 2018 at 15:32

    Ok- FTP info included in private section.

    Please, contact administrator
    for this information.
    Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 23, 2018 at 15:34

    Additionally, I wanted to thank you for looking at the font, but it seems woocommerce still is not taking to the font.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2018 at 15:50

    1) I do not find our theme https://prnt.sc/l9hs8l
    Please add this code in Theme Options > Custom css:
    body.et-compare {display: block;}
    as a temporary solution, you will be able to delete the code after next theme update.
    2) Please select the uploaded custom fond in Theme Options > Typography > Content and menus.

    Regards

    Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 23, 2018 at 15:56

    Sorry, see updated staging name. Everything else is the same.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 07:11

    Unfortunately, I can’t connect.
    Please add this code in Theme Options > Custom css:
    body.et-compare {display: block;}
    to solve the problem with Compare.
    It is a temporary solution, you will be able to delete the code after next theme update.

    Regards

    Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 24, 2018 at 15:06

    While that fixed the compare issue it adds something to the header.

    https://imgur.com/a/ytgC2Jv

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:10

    Dear,

    The previous custom css code doesn’t affect the content of widgets areas.
    Please Go to Appearance > Widgets and check content of Left side top bar area
    https://youtu.be/4SfPPuwPCVI

    Regards

    Avatar: mhoneycutt@alcoelectronics.com
    mhoneycutt@alcoelectronics.com
    Participant
    October 25, 2018 at 20:59

    thank you. I’ve noticed now when I click on a swatch on the following page (http://avitadirect.staging.wpengine.com/product/liber/) the variation image is cropped and not full size.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 08:09

    Hello,

    Please update the theme to latest version (5.1.1).

    Regards

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