Forum Replies Created

Viewing 30 posts - 52,111 through 52,140 (of 68,187 total)
1 2 3 … 1,737 1,738 1,739 … 2,271 2,272 2,273
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 16:23

    Hello,

    Please downgrade WC version to 3.4.3 https://wordpress.org/plugins/woocommerce/advanced/
    Also, we will release the new theme version within 1-2 weeks.

    Regards

    #201710 Copied In reply to: Woocommerce compatibility version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 15:56

    Hello,

    What theme version do you use?
    Please check changelog on ThemeForest https://prnt.sc/ladqyh http://prntscr.com/ladr3v https://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

    Regards

    #201706 Copied In reply to: Woocommerce compatibility version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 14:52

    Hello,

    Please provide us with your site URL and temporary wp-admin access.

    Regards

    #201702 Copied In reply to: XStore – Product Category thumbnail is taller than the other thumbs on mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 14:47

    You’re welcome!

    Regards

    #201700 Copied In reply to: blog header gap
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 14:43

    1) You need to change the structure of the page to be able to set Row stretch > Stretch row and content https://gyazo.com/e868373dfc1f0d9e4b594ca1cd584d33
    2) 

    .recentCarousel .slide-item .caption p {
    display: none;
}

    Regards

    #201698 Copied In reply to: Header height + top menu on the right
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 14:32

    Hello,

    Please try to add this code in Theme Options > Custom css > Global custom css:

    .blog .content-page {
    margin-top: 3rem;
}

    Regards

    #201697 Copied In reply to: blog header gap
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 13:39

    Hello,

    If you do not have products on site and you can delete Woocommerce plugin.

    Regards

    #201694 Copied In reply to: Woocommerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 13:26

    Hello,

    We will release new theme update soon. Please wait.

    Regards

    #201693 Copied In reply to: Sorting option doesn't function properly
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 13:12

    Hello,

    Please note, that before update WC plugin, you need to check changelog of ThemeForest to be sure that current theme version is fully compatible with woocommerce version.
    We will release the new theme version within 1-2 weeks. You can wait for the update or downgrade woocommerce plugin to the previous version https://wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/l9rm3a

    Regards

    #201692 Copied In reply to: Reviews not showing after Woocommerce database update.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 12:51

    Hello,

    Please try to use this custom css code:

    .back-top {
    background-color: #f22f5d;
}
.back-top {
    bottom: 100px;
    right: 20px;
    width: 40px;
    height: 40px;
}
.back-top span:before {
    color:  white;
    line-height:  1;
}

    Regards

    #201690 Copied In reply to: How to change the "Back-to-top" button position?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 12:41

    You’re welcome!

    Regards

    #201689 Copied In reply to: image problem in variation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 12:14

    Please provide us with temporary wp-admin and FTP access.

    Regards

    #201687 Copied In reply to: image problem in variation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 10:46

    Hello,

    I’ve checked your site in Firefox browser and do not see the problem. Please make sure that version of your browser is not very old and there are no additional extensions that may affect displaying of pages.
    Have you cleared cache? Describe in details what should be done to recreate the problem.

    Regards

    #201679 Copied In reply to: Firefox bug on homepage: scrolling horizontally
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 10:30

    Hello,

    This relates to new update of WooCommerce plugin. We will release new theme version soon.
    As a temporary solution, you can add this code in xstore/framework/woo.php file:

    add_filter( 'woocommerce_gallery_image_size', function( $size ) {
        return 'woocommerce_single';
} );

    Regards

    #201677 Copied In reply to: Image size issue on Product View page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 10:27

    You’re welcome!

    Regards

    #201675 Copied In reply to: Problem with visual composer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 10:27

    Hello,

    This relates to new update of WooCommerce plugin. We will release new theme version soon.
    As a temporary solution, you can add this code in xstore/framework/woo.php file:

    add_filter( 'woocommerce_gallery_image_size', function( $size ) {
        return 'woocommerce_single';
} );

    Regards

    #201674 Copied In reply to: image problem in variation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 08:22

    Hello,

    Please provide screenshots for better understanding.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    As I can see you enabled sidebar on single product page http://prntscr.com/la7opb but appropriate widget area is empty http://prntscr.com/la7oyr = http://prntscr.com/la7p9g

    Regards

    #201666 Copied In reply to: Messy product pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 08:06

    Hello,

    By default, there is no such possibility, it requests additional customization. If you don’t have the necessary skills you can submit customization request to WPKraken team.

    Regards

    #201665 Copied In reply to: Enlarge Search on Mobil
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 07:51

    Hello,

    Thanks for contacting us.
    Please provide us with your site URL so we can take a closer look.
    1. Read our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    2. Provide us with URL and temporary wp-admin access.
    3. Please follow WC documentation to create variable products https://docs.woocommerce.com/document/variable-product/
    Watch our video tutorial to sort out with Variation Swatches – https://youtu.be/XO-PDvhPypc

    Regards

    #201662 Copied In reply to: Demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 07:45

    You’re welcome!

    Regards

    #201661 Copied In reply to: How to add description to the "Checkout" page > "Shipping Address"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 07:43

    Hello @blissedlove,

    Please provide us with temporary wp-admin access so we can create the Makeup Home page on your site.

    Regards

    #201660 Copied In reply to: Makeup version demo content – Shop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 07:42

    Hello,

    Please try to disable all 3-rd party plugins to check if one of them causes the problem.

    Regards

    #201659 Copied In reply to: Header Cart problem?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 07:40

    Hello,

    As you can see on our demo, languages and currency switchers are shown for demo purposes only. If you want to create multilingual and multicurrency site you may use premium WPML plugin or free – Polylang/qTranslate plugins.
    We provide import of products examples with placeholders, so you need to upload own products and images. Please read WC documentation https://docs.woocommerce.com/document/managing-products/

    Regards

    #201658 Copied In reply to: currency and language
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 07:36

    Hello,

    Please add simple-hover custom class for your menu item, for example http://prntscr.com/la72ot + this custom css code in Theme Options > Custom css > Global custom css:

    .simple-hover .nav-sublist-dropdown {
    display: block;
    opacity: 0;
    visibility: hidden;
}
.simple-hover:hover .nav-sublist-dropdown {
    opacity: 1;
    visibility: visible;
}

    Regards

    #201657 Copied In reply to: Static Blocks in Mega Menu, Main Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:59

    Hello,

    I do not see the problem http://prntscr.com/l9y755 Please clear cache and check one more time. Make sure that version of your browser is not very old. Try to check the page using different browsers.

    Regards

    #201634 Copied In reply to: where are my products ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:36

    Hello,

    Please provide temporary wp-admin access so I can take a closer look.

    Regards

    #201632 Copied In reply to: Header problem on mobile phones
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:28

    Hello,

    You’re welcome!
    Sorry, but your question is a bit unclear to me. Please describe the desired result in more details.

    Regards

    #201630 Copied In reply to: Header height + top menu on the right
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:24

    Dear,

    We can’t check your site. Could you please temporarily disable this http://prntscr.com/l9xn2j ?

    Regards

    #201628 Copied In reply to: Since updating to the lastest XStore my site looks terrible
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:10

    Dear,

    The previous custom css code doesn’t affect the content of widgets areas.
    Please Go to Appearance > Widgets and check content of Left side top bar area
    https://youtu.be/4SfPPuwPCVI

    Regards

    #201626 Copied In reply to: Product compare and custom font not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 15:03

    Hello,

    The problem is caused by custom css code – http://prntscr.com/l9xaqp

    Regards

    #201624 Copied In reply to: Header problem on mobile phones
  • 1 2 3 … 1,737 1,738 1,739 … 2,271 2,272 2,273
    Viewing 52,140 results - 52,111 through 52,140 (of 68,187 total)
Viewing 30 posts - 52,111 through 52,140 (of 68,187 total)
1 2 3 … 1,737 1,738 1,739 … 2,271 2,272 2,273

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