Forum Replies Created

Viewing 30 posts - 52,081 through 52,110 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 15:42

    Hello,

    Looks like you use CDN. We’ve done some changes, but can’t see them. Could you clear CDN?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 15:39

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 15:38

    Hello,

    Please see screenshot http://prntscr.com/lasf0s

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 15:26

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 14:50

    Hello,

    Unfortunately, I can’t see your site. Please check access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 14:30

    Hello,

    I’ve deleted

    .header-wrapper {
        position: fixed;
        top: 0;
        width: 100%;
        z-index: 20;
    }

    from custom css.
    Please clear all cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 13:17

    Hello,

    http://prntscr.com/laqcfg
    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
    You can find the zip files for plugins installation here – https://www.8theme.com/download-plugins/
    Please use this code for the WooZone plugin – m8xqWJ_8theme
    Activation is not obligatory for all the other plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 12:40

    Hello,

    The code in your Global custom css area http://prntscr.com/laptwn
    Media query @media (max-width: 480px){ is opened on 617 line and closed on 714 line, all code between these lines affect displaying on mobile devices.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 12:32

    Hello @harshchudasama,

    We’ve sent the archive.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 12:31

    Hello,

    We’ve sent the archive to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 12:22

    You’re welcome!
    It was content of your product:

    How to make a fondant person lying down tutorial | Making fondant figures
    <div class="col-md-9 product-content">
    <div class="tabs tabs-default">
    <div id="content_tab_description" class="tab-content tab-description">
    <div class="tab-content-inner">
    
    On this tutorial we will teach you step by step how to sculpt a a fondant man lying down out of fondant .
    
    <strong>You can receive this tutorial for free</strong> : customers who purchase the premium photo to fondant tutorial ,get free access to all of the body sculpting tutorials (including this fondant man lying down tutorial) , sitting, standing and lying down characters, for more details please press <a href="https://ovaniz.com/">here</a>
    
    </div>
    </div>
    </div>
    </div>

    By default, content of the Description is inside tabs on Single product page, so it is incorrect to use there such structure:

    <div class="col-md-9 product-content">
    <div class="tabs tabs-default">
    <div id="content_tab_description" class="tab-content tab-description">
    <div class="tab-content-inner">

    Please check the Description now:

    How to make a fondant person lying down tutorial | Making fondant figures
    
    On this tutorial we will teach you step by step how to sculpt a a fondant man lying down out of fondant .
    
    <strong>You can receive this tutorial for free</strong> : customers who purchase the premium photo to fondant tutorial ,get free access to all of the body sculpting tutorials (including this fondant man lying down tutorial) , sitting, standing and lying down characters, for more details please press <a href="https://ovaniz.com/">here</a>
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 12:17

    Header background you can set in Theme Options > Header > Header styles. If you looking for something else, please describe the desired result in more details.
    Sidebar you can disable in Theme Options > Blog > Blog Layout > Sidebar position or via [8theme] Layout options on a separate page.
    If you enabled Fixed footer, do not forget to set Container Background Color in Theme Options > Styling.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 12:07

    Please check “Lying down fondant man figure tutorial” product now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 10:09

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 09:35

    Hello,

    Appearance > Customize > WooCommerce > Product Catalog > Default product sorting

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 09:02

    The problem is caused by your content – http://prntscr.com/lan338
    http://prntscr.com/lan36q > http://prntscr.com/lan3ax

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 08:38

    Hello,

    1. Please upload logo images in size appropriate to your needs. Logo max width can be changed in Theme Options > Header > Logo.
    2. Select desired Header type in Theme Options > Header > Header layout.
    3. Shopping cart icon you can change in Theme Options > Header > Header layout.
    To change size of the icon add this code in Theme Options > Custom css:

    .navbar-header .cart-bag:before, .navbar-header i, .navbar-header .my-account-link a:before, .navbar-header .login-link a:before, .header-search i {
        font-size: 20px;
    }

    4. It is possible to change cart icon or mobile menu icon to anything else via additional customization.
    xstore/headers/(your-type-header).php
    http://prntscr.com/lam36j – navbar-toggle ->
    Please make changes via child theme.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 08:18

    Hello,

    Please try this code https://prnt.sc/laml4z

    .back-top {
        background-color: #f22f5d !important;
    }
    .back-top {
        bottom: 100px;
        right: 20px;
        width: 40px;
        height: 40px;
    }
    .back-top span:before {
        color:  white !important;
        line-height:  1 !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 08:11

    Hello,

    Please try to disable all 3-rd party plugins to check if one of them causes the problem.
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 08:09

    Hello,

    Please update the theme to latest version (5.1.1).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 08:04

    You’re welcome!
    You provided 2 same screenshots. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:57

    Hello,

    You need to clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:52

    Hello,

    Please update the theme to 5.1.1 version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:48

    Hello,

    1. This requests additional customization which is beyond our basic support scope.
    2. Try to add this code in Theme Options > Custom css > Global custom css:

    @media screen and (max-width: 993px) {
        .navbar-toggle {
            left: auto;
            right: 0;
        }
        .navbar-header {
            right: auto;
            left: 0;
        }
        }
        .mobile-menu-wrapper {
            left: auto;
            right: 0;
            transform: translateX(300px);
        }
    }

    3. xstore/headers/(your-type-header).php
    http://prntscr.com/lam36j – navbar-toggle -> <span class="et-icon et-burger"></span>
    Make changes via child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:41

    Hello,

    Please try to add this code in Custom css for Home page:

    body {
        overflow-x: hidden !important;
    }
    

    http://prntscr.com/lam7y2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:27

    Hello,

    Please delete the previous code and add this in Theme Options > Custom css > Custom css for desktop:

    .single-product .product-content-image img {min-height: 300px !important;}
    .content-product .product-content-image img { max-height: 268px;}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:04

    Hello,

    That is great thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 07:01
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2018 at 06:59

    Hello,

    I can’t find credentials. Please provide access one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2018 at 16:26

    Hello,

    Theme Options > Header > Mobile Header > Mobile header text color > White.

    Regards

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    Viewing 52,110 results - 52,081 through 52,110 (of 68,187 total)
Viewing 30 posts - 52,081 through 52,110 (of 68,187 total)
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