Page 1734 – 8theme.com

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Rose Tyler

Support staff

November 1, 2018 at 14:08

Hello,

Please provide your purchase code so we can check.

Regards

#202156 Copied In reply to: Automatic Update Setup – Purchase Code is not valid.

Rose Tyler

Support staff

November 1, 2018 at 14:06

Hello @dunies,

The problem with attributes was solved in 1.1.6 version of Core plugin and 5.1.1 version of the theme is fully compatible with WC 3.5.0.
You can update Core plugin via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Please note that there is a glitch with update message for 1.1.6 plugin version (even after updated the plugin to 1.1.6 version the message about available update doesn’t disappear). This problem will be fixed in the next version of the plugin.

Regards

#202155 Copied In reply to: Cant save attributes in Woocommerce product page

Rose Tyler

Support staff

November 1, 2018 at 13:59

Hello,

Thanks for the reply.
Please ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, port).

Regards

#202153 Copied In reply to: fixing unsecured assets?

Rose Tyler

Support staff

November 1, 2018 at 13:47

You’re welcome!

Regards

#202150 Copied In reply to: Css issues

Rose Tyler

Support staff

November 1, 2018 at 13:35

You’re welcome!
Yes.

Regards

#202145 Copied In reply to: Sale Label Shifting After Ajax

Rose Tyler

Support staff

November 1, 2018 at 13:05

Hello,

You’re welcome!

Regards

#202143 Copied In reply to: Ultimate Visual Composer Problems
Rose Tyler

Support staff

November 1, 2018 at 12:07
1. Add this code in Theme Options > Custom css > Custom css for mobile:

.header-search .search-btn { position: absolute !important; right: 105px; top: 47%; transform: translateY(-50%); } .header-right-wrap { display: inline-block; }

2. Theme Options > Shop > Products style > Product content elements > http://prntscr.com/ld2g99

Regards
#202136 Copied In reply to: Css issues
Rose Tyler

Support staff

November 1, 2018 at 10:13

Hello,

You’re welcome!
Have you clear browser cache on mobile?

Regards

#202133 Copied In reply to: Css issues

Rose Tyler

Support staff

November 1, 2018 at 10:10

Hello,

https://prnt.sc/ld0p45 Please clear cache and check now.

Regards

#202132 Copied In reply to: Sale Label Shifting After Ajax

Rose Tyler

Support staff

November 1, 2018 at 10:09

Hello,

We are theme support and we can help you with issues related strictly to our theme.
If you get this message after activation of the new plugin, it would be better to contact the plugin author.

Regards

#202130 Copied In reply to: Extensions

Rose Tyler

Support staff

November 1, 2018 at 10:04

Hello,

You need to exclude this page from the index. Read here how to create roboots.txt file for the WP https://kinsta.com/blog/wordpress-robots-txt/

Regards

#202129 Copied In reply to: URL POST

Rose Tyler

Support staff

November 1, 2018 at 10:01

Hello,

You can update the theme to 4.5 version that is fully compatible with WC 3.5.0.
Then provide us with temporary wp-admin and FTP access.

Regards

#202128 Copied In reply to: where are my products ?

Rose Tyler

Support staff

November 1, 2018 at 09:45

Hello,

I am glad that you sorted out.

Regards

#202124 Copied In reply to: Change Mark Product as "New" to "OnHold"

Rose Tyler

Support staff

November 1, 2018 at 09:19

Hello,

Please edit this code – http://prntscr.com/ld090j

Regards

#202123 Copied In reply to: Updating Issue

Rose Tyler

Support staff

November 1, 2018 at 09:17

Hello,

1) For me, it looks fine http://prntscr.com/ld04lk and https://prnt.sc/ld04vt
2) https://gyazo.com/2e10e6fd7394da9dfa7eab88b1dc170c and https://gyazo.com/af1693c3ad62c0b2af40e9154f159db5
3) old – https://gyazo.com/0c9d9bc4909bbc6e4a7e6db0672af31b new – https://gyazo.com/9fa0238b7367277e70b848988f1c1fa1
Please describe in details what exactly need to be changed and we will help you.

Regards

#202122 Copied In reply to: Lots of problems after upgrading

Rose Tyler

Support staff

November 1, 2018 at 09:03

Hello,

I would recommend you to contact WooCommerce support.

Regards

#202121 Copied In reply to: Include product custom field value for search result

Rose Tyler

Support staff

November 1, 2018 at 08:56

Hello,

Please watch this video – …
What browser do you use?

Regards

#202118 Copied In reply to: Updating Issue
Rose Tyler

Support staff

November 1, 2018 at 08:51
Hello,

Please disable “Enable header overlap” in Theme Options > Header Settings and enable the overlap only on pages where it is required, for example on Home page – https://prnt.sc/lczxd2
then add this code in Custom css for Home page http://prntscr.com/lczxi4

.page-content { margin-top: 0px; }

Regards
#202117 Copied In reply to: White line in the top of the page
Rose Tyler

Support staff

November 1, 2018 at 08:43

Hello,

Please clear cache and check one more time.

Regards

#202116 Copied In reply to: Css issues

Rose Tyler

Support staff

November 1, 2018 at 08:41

Hello,

You need to re-upload these images – http://prntscr.com/lczsl9
Also, provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#202115 Copied In reply to: fixing unsecured assets?

Rose Tyler

Support staff

November 1, 2018 at 08:34

You’re welcome!

Regards

#202114 Copied In reply to: Info List Item Title – Not able to Edit

Rose Tyler

Support staff

November 1, 2018 at 08:32

Hello,

Theme Options > Header > Logo > Logo max width.

Regards

#202112 Copied In reply to: Logo

Rose Tyler

Support staff

November 1, 2018 at 08:28

Please add the code in Global custom css area.

Regards

#202111 Copied In reply to: XStore – Quick View BUTTON on Mobile: Can it be on Hover Only

Rose Tyler

Support staff

November 1, 2018 at 08:27

Hello,

You’re welcome!

Regards

#202110 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Rose Tyler

Support staff

November 1, 2018 at 08:27

Hello,

Please ignore this message, it will be fixed in next version of the plugin.

Regards

#202109 Copied In reply to: Plugin still asking for update

Rose Tyler

Support staff

November 1, 2018 at 08:24

Hello,

You’re welcome!

Regards

#202108 Copied In reply to: Product Images on Catalogue / Shop Page Do Not Align.
Rose Tyler

Support staff

November 1, 2018 at 08:22
Hello,

Please try to add this code in Global custom css:

.payment_methods label img { max-width: unset; } @media only screen and (max-width: 1250px){ .payment_methods label img { max-width: 380px; } }

Regards
#202107 Copied In reply to: Css issues
Rose Tyler

Support staff

November 1, 2018 at 08:15

Hello,

Thanks for contacting us.
We do not have such problem on our test site. Please provide us with URL and temporary wp-admin access so we can take a closer look at your site.

Regards

#202106 Copied In reply to: [8THEME] Products / "Products type = Recently Viewed" not work

Rose Tyler

Support staff

November 1, 2018 at 08:11

Hello,

You’re welcome!

Regards

#202105 Copied In reply to: various product select
Rose Tyler

Support staff

October 31, 2018 at 16:12
Please try to add this code in Theme options > Custom css:

.tabs { display: flex; flex-direction: column; } .tabs .tab-reviews { order: 2; } .tabs .tab-description + .accordion-title { order: 1; }

Regards
#202082 Copied In reply to: Reordering custom tab
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Viewing 52,020 results - 51,991 through 52,020 (of 68,227 total)

Viewing 30 posts - 51,991 through 52,020 (of 68,227 total)

← 1 2 3 … 1,733 1,734 1,735 … 2,273 2,274 2,275 →

Forum Replies Created

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