Hello,
Thanks for contacting us. I’ve sent your report to our developers. They will check the situation to be able to add the fix in the next theme update.
Regards
Hello,
Thanks for contacting us. I’ve sent your report to our developers. They will check the situation to be able to add the fix in the next theme update.
Regards
You’re welcome!
Regards
Fixed. Please check now http://prntscr.com/lisduj
Also, I would recommend you to disable “Smart menu” – http://prntscr.com/liseko
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Hello,
1, 3. Theme Options > Breadcrumbs > Breadcrumbs font > set 0px and “Breadcrumbs title font” set appropriate to your needs.
I would recommend you to disable Header overlap in Theme options and enable it only on pages where it is required (via [8theme] Layout options), like your home page.
Also, disable “Smart menu” in Theme Options > Menu.
2. Please create Wishlist page and set it here – https://prnt.sc/lirwee
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It is strange. I’ve checked the shop page in 2 more browsers from which your site won’t open before, the grid looks fine.
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Hello,
Thanks for the reply.
Our theme inherits the functionality of WooCommerce plugin so such tests should be done with Storefront theme.
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Hello,
On first sight, it looks fine https://prnt.sc/liqwwv
Sorting relates to WooCommerce functionality. Please check how it looks with a default WC theme – Storefront. In case, Storefront shows products in the same way, you can contact woocommerce support.
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Hello,
Please check how this works with default WC theme – Storefront. Let us know the result.
Also, provide us with temporary wp-admin and FTP access, describe in details what should be done to recreate the problem. We will check what can be done to help you.
We are theme support and we can help you with issues related strictly to our theme, we don’t provide support for 3-rd party plugins as it’s out of our support scope.
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Hello,
I am glad that you sorted out.
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You’re welcome!
Have a nice day.
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You won’t lose translation after theme update even in case files placed in the current folder, but I would recommend you to move xstore .po .mo files into languages/themes/ folder via FTP.
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You’re welcome!
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http://prntscr.com/lip920 you can use own images or download these images and upload to your media library
https://xstore.8theme.com/demos/animals/wp-content/uploads/sites/36/2016/05/banner-img-3.jpg
https://xstore.8theme.com/demos/animals/wp-content/uploads/sites/36/2016/05/bg-banner-2.png
https://xstore.8theme.com/demos/animals/wp-content/uploads/sites/36/2016/05/bg-banner.png
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Hello,
To check File info http://prntscr.com/lip5o5 go to Loco Translate > Themes > XStore > http://prntscr.com/lip642
or connect to your server using FTP and check the folder.
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You’re welcome!
I’ve removed screenshots.
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Ok.
Let us know if you need any further assistance.
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You can use code from this article https://docs.woocommerce.com/document/editing-product-data-tabs/ in functions.php of your child theme.
If you want to add custom css code, this can be done into Theme Options > Custom css or style.css of child theme.
Feel free to ask if you have any other questions.
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In this case, try to install the plugin via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/download-plugins/
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Hello,
To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here – https://www.8theme.com/download-plugins/
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This code http://prntscr.com/lin7dj means that there should be elements of MA plugin, but the plugin is not installed on your site https://prnt.sc/lin7am
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Hello,
Unfortunately, I can’t login to check your site and settings.
Please check – http://prntscr.com/limks0
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Hello,
Yes, you can. The content of your page is created by WPBakery Page Builder https://kb.wpbakery.com/ , so use settings of elements to change it.
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1) Is Massive Addons plugin activated on your site? XStore > Install plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/
2) Please check content of your widget areas (Appearance > Widgets https://youtu.be/4SfPPuwPCVI ).
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Hello,
Thanks for contacting us.
Latest theme version is 4.7.1. On your site – 3.4 version. Please check https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
Our documentation will help you with the theme updating – https://www.8theme.com/demo/docs/royal/#installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
Also, check the widgets and make sure that you know where every widget is placed because they could be messed up after the update. Do not forget to re-save your Royal options after upgrading the theme (navigate to admin panel > Theme Options and hit Save changes) and Skip Setup Wizard.
I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (theme and all plugins). Make sure that everything is ok and only after that update everything on the production site.
If you use child theme then child theme files should be updated according to new files.
Feel free to ask if you have any other questions.
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Please clear cache and check one more time.
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Hello,
You’re welcome!
Have a nice day.
Regards
1,2) That is great thank you for letting us know.
3)
.menu-icon i:before {
color: red;
}
4,5) Have you cleared cache?
6) You need to change small-close.png.
Navigation text can be changed via translation – https://youtu.be/1E5L9MyQ7W4 create English translation for Legenda theme, change strings, and disable the plugin.
Changing to Logo requests additional customization in files. Additional customization is not included in theme support.
7) Unfortunately, there is no such possibility for Mega menu. But you can try to change Menu Design > Dropdown.
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Hello,
Please try to use this code:
.sidebar .select2-container--default .select2-selection--single .select2-selection__placeholder {
color: #252525;
}
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You’re welcome!
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Hello,
Theme Options > Single product page > Tabs type > Disable.
Theme Options > Single product page > Show Product Title > On.
Theme Options > Single product page > Reviews position > Next to tabs.
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