Hello,

1, 2. If you face a problem with translation, you need to be sure that your translation files are synchronized.
Make sure you placed translation files into the /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo) https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect translation or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. Also, don’t forget to backup all the files before any update.
If you need any further assistance, provide temporary FTP access.
3) You can remove padding using this custom css code:

.header-wrapper.header-double-menu .header-logo {
    padding-left: 0px;
    padding-right: 0px;
}

Also, check how much empty space has the logo image – https://prnt.sc/lj0tr4

Regards

Hello,

Thanks for contacting us.
Please provide page URL so we can take a closer look and guide you.

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You’re welcome!

Regards

Hello,

1, 3. Theme Options > Breadcrumbs > Breadcrumbs font > set 0px and “Breadcrumbs title font” set appropriate to your needs.
I would recommend you to disable Header overlap in Theme options and enable it only on pages where it is required (via [8theme] Layout options), like your home page.
Also, disable “Smart menu” in Theme Options > Menu.
2. Please create Wishlist page and set it here – https://prnt.sc/lirwee

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Hello,

Thanks for the reply.
Our theme inherits the functionality of WooCommerce plugin so such tests should be done with Storefront theme.

Regards

Hello,

Please check how this works with default WC theme – Storefront. Let us know the result.
Also, provide us with temporary wp-admin and FTP access, describe in details what should be done to recreate the problem. We will check what can be done to help you.
We are theme support and we can help you with issues related strictly to our theme, we don’t provide support for 3-rd party plugins as it’s out of our support scope.

Regards

You’re welcome!
Have a nice day.

Regards

You’re welcome!

Regards

Hello,

To check File info http://prntscr.com/lip5o5 go to Loco Translate > Themes > XStore > http://prntscr.com/lip642
or connect to your server using FTP and check the folder.

Regards

Ok.
Let us know if you need any further assistance.

Regards

In this case, try to install the plugin via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/download-plugins/

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This code http://prntscr.com/lin7dj means that there should be elements of MA plugin, but the plugin is not installed on your site https://prnt.sc/lin7am

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Hello,

Yes, you can. The content of your page is created by WPBakery Page Builder https://kb.wpbakery.com/ , so use settings of elements to change it.

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Hello,

Thanks for contacting us.
Latest theme version is 4.7.1. On your site – 3.4 version. Please check https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
Our documentation will help you with the theme updating – https://www.8theme.com/demo/docs/royal/#installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
Also, check the widgets and make sure that you know where every widget is placed because they could be messed up after the update. Do not forget to re-save your Royal options after upgrading the theme (navigate to admin panel > Theme Options and hit Save changes) and Skip Setup Wizard.
I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (theme and all plugins). Make sure that everything is ok and only after that update everything on the production site.
If you use child theme then child theme files should be updated according to new files.
Feel free to ask if you have any other questions.

Regards

Hello,

You’re welcome!
Have a nice day.

Regards