Forum Replies Created

Viewing 30 posts - 51,601 through 51,630 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2018 at 08:10

    Hello,

    Thanks for contacting us. I’ve sent your report to our developers. They will check the situation to be able to add the fix in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2018 at 08:06

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 17:27

    Fixed. Please check now http://prntscr.com/lisduj
    Also, I would recommend you to disable “Smart menu” – http://prntscr.com/liseko

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 16:54

    Hello,

    1, 3. Theme Options > Breadcrumbs > Breadcrumbs font > set 0px and “Breadcrumbs title font” set appropriate to your needs.
    I would recommend you to disable Header overlap in Theme options and enable it only on pages where it is required (via [8theme] Layout options), like your home page.
    Also, disable “Smart menu” in Theme Options > Menu.
    2. Please create Wishlist page and set it here – https://prnt.sc/lirwee

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 16:41

    It is strange. I’ve checked the shop page in 2 more browsers from which your site won’t open before, the grid looks fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 16:28

    Hello,

    Thanks for the reply.
    Our theme inherits the functionality of WooCommerce plugin so such tests should be done with Storefront theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 15:48

    Hello,

    On first sight, it looks fine https://prnt.sc/liqwwv
    Sorting relates to WooCommerce functionality. Please check how it looks with a default WC theme – Storefront. In case, Storefront shows products in the same way, you can contact woocommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 15:39

    Hello,

    Please check how this works with default WC theme – Storefront. Let us know the result.
    Also, provide us with temporary wp-admin and FTP access, describe in details what should be done to recreate the problem. We will check what can be done to help you.
    We are theme support and we can help you with issues related strictly to our theme, we don’t provide support for 3-rd party plugins as it’s out of our support scope.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 14:22

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 14:22

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 14:14

    You won’t lose translation after theme update even in case files placed in the current folder, but I would recommend you to move xstore .po .mo files into languages/themes/ folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 14:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 13:55
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 13:48

    Hello,

    To check File info http://prntscr.com/lip5o5 go to Loco Translate > Themes > XStore > http://prntscr.com/lip642
    or connect to your server using FTP and check the folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 13:44

    You’re welcome!
    I’ve removed screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 13:42

    Ok.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 11:46

    You can use code from this article https://docs.woocommerce.com/document/editing-product-data-tabs/ in functions.php of your child theme.
    If you want to add custom css code, this can be done into Theme Options > Custom css or style.css of child theme.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 11:43

    In this case, try to install the plugin via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
    You can find the zip files for plugins installation here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 11:40

    Hello,

    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 11:27

    This code http://prntscr.com/lin7dj means that there should be elements of MA plugin, but the plugin is not installed on your site https://prnt.sc/lin7am

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:41

    Hello,

    Unfortunately, I can’t login to check your site and settings.
    Please check – http://prntscr.com/limks0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:34

    Hello,

    Yes, you can. The content of your page is created by WPBakery Page Builder https://kb.wpbakery.com/ , so use settings of elements to change it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:31

    1) Is Massive Addons plugin activated on your site? XStore > Install plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/
    2) Please check content of your widget areas (Appearance > Widgets https://youtu.be/4SfPPuwPCVI ).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:27

    Hello,

    Thanks for contacting us.
    Latest theme version is 4.7.1. On your site – 3.4 version. Please check https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
    Our documentation will help you with the theme updating – https://www.8theme.com/demo/docs/royal/#installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    Also, check the widgets and make sure that you know where every widget is placed because they could be messed up after the update. Do not forget to re-save your Royal options after upgrading the theme (navigate to admin panel > Theme Options and hit Save changes) and Skip Setup Wizard.
    I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (theme and all plugins). Make sure that everything is ok and only after that update everything on the production site.
    If you use child theme then child theme files should be updated according to new files.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:17

    Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:15

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 10:14

    1,2) That is great thank you for letting us know.
    3)

    .menu-icon i:before {
        color: red;
    }

    4,5) Have you cleared cache?
    6) You need to change small-close.png.
    Navigation text can be changed via translation – https://youtu.be/1E5L9MyQ7W4 create English translation for Legenda theme, change strings, and disable the plugin.
    Changing to Logo requests additional customization in files. Additional customization is not included in theme support.
    7) Unfortunately, there is no such possibility for Mega menu. But you can try to change Menu Design > Dropdown.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 09:45

    Hello,

    Please try to use this code:

    .sidebar .select2-container--default .select2-selection--single .select2-selection__placeholder {
        color: #252525;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 09:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2018 at 09:41

    Hello,

    Theme Options > Single product page > Tabs type > Disable.
    Theme Options > Single product page > Show Product Title > On.
    Theme Options > Single product page > Reviews position > Next to tabs.

    Regards

  • 1 2 3 1,720 1,721 1,722 2,273 2,274 2,275
    Viewing 51,630 results - 51,601 through 51,630 (of 68,227 total)
Viewing 30 posts - 51,601 through 51,630 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.