Forum Replies Created

Viewing 30 posts - 50,881 through 50,910 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 08:07

    That is great thank you for letting us know.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 08:07

    Hello,

    Please add this code in Custom css for page http://prntscr.com/m0h9fz

    .mpc-wc-product .mpc-product__thumb:not(img) {
        background-size: contain;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 08:05

    Hello,

    Thanks for the question.
    Please go to account page https://www.8theme.com/account/ > Account Settings > https://prnt.sc/m0h8m2
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 08:00

    Hello,

    Please update XStore Core plugin via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ or you can simply delete the plugin via dashboard then go to XStore > Install plugins > install the latest version of Core plugin.

    To remove this warning http://prntscr.com/m0h6be please go to Theme Options and change any option (for example site width to 1180px), save options and then you can change the option back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 17:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 14:39

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 13:16

    Hello,

    Thanks for contacting us.
    Please try one more time, go to Theme Options > change any style and click on Save Changes. For example, add space in custom css area https://gyazo.com/fc0dcc917664150288ffddf3dfe462dd Do not forget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 11:52

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 09:31

    Hello,

    Image Carousel is the default WPBakery Page Builder element and our theme fully supports it. You need to check if there is the problem with a default theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 08:58

    Hello,

    Sorry for the inconvenience. Please try to download the archive now.
    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 08:28

    Hello,

    Thanks for using our theme.
    These are telling you that your server can’t access the Redux CDN files and you need to contact hosting provider to sort out with this.
    I do not see these warnings in Theme Options on your site.
    Is it fixed?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 08:07

    Hello,

    Please see screenshot – http://prntscr.com/m00zen

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 08:04

    Hello,

    You’re welcome!

    Would you mind to rate our product: 

    https://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 11:44

    Please provide us with temporary FTP access (hostname, username, password, port).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 11:10

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 10:55

    Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 10:38

    Hello,

    Thanks for the reply.
    Did you make changes in template files? Do you use child theme? Is there the problem if parent theme activated on site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 10:16

    Hello,

    Please try to disable all the third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and check if you still have the problem.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 09:51

    Thanks.
    As I can see this space was added for good looking if the fixed header is enabled. I’ve sent the request to our developers to remove the space if the fixed header is disabled. As a temporary solution, you can to activate Fixed header on site in Theme Options > Header > Fixed header > Fixed header type > Fixed.
    I hope the improvement in this functionality will be added in one of next theme updates.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 09:50

    Hello,

    I’ve disabled Gutenberg plugin and disabled Gutenberg in settings – http://prntscr.com/lzmg7x I would recommend you to use WPBakery page builder as the page editor because it’s more advanced than Gutenberg at this moment http://prntscr.com/lzm7ua
    I’ve added Home electron01, Contact us electron01, Delivery rules, Blog pages. Please check and let me know if something else needed.
    Note that GMAPS for VC element (Contact us electron01 page) has API key field http://prntscr.com/lzmctc https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
    To be able to use Wishlist on the site you need to install and activate Wishlist plugin (Appearance > Install plugins).
    Please watch how to create products with variations as on the demo – https://youtu.be/XO-PDvhPypc
    This video will help you to sort our with Widgets – https://youtu.be/4SfPPuwPCVI

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 08:39

    You can do the update in the same way via FTP. Latest versions of all required plugins you can find on this page – https://www.8theme.com/downloads/ http://prntscr.com/lzlpx1
    https://www.8theme.com/faq/ (How to update plugins included in theme?)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 11:37

    I can see your site, but can’t log in.
    You need to sort out from where the authentication popup functionality comes. If this is not added by a plugin, contact your hosting provider.
    Let us know once we will be able to log in your Dashboard. Also, provide temporary FTP access (hostname, username, password, port).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 11:14

    Do you use an additional plugin to enabling maintenance mode and popup authentication? Please check your settings or temporarily disable the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 10:40

    Please check one more time https://gyazo.com/6e72adf35791eacc891f8dd780abeb61

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 10:23

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 10:23

    Hello,

    We can check the site because of the popup authentication http://prntscr.com/lz9wq1 Please provide correct credentials for the popup and Dashboard.
    Have you watched our video tutorial – https://youtu.be/51vKxOhZ7Gs ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 08:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 08:40

    Hello,

    Please add this code in Theme Options > Custom css > Global custom css:

    @media only screen and (min-width: 768px) {
        .products-grid.columns-3 .product:nth-child(3n+1) {
            clear: both;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 08:27

    Hello,

    WordPress 5.0 use Gutenberg as a default page editor. To be able to edit pages using WPBakery page builder https://prnt.sc/ltwb5l or http://prntscr.com/lz8vl1 you need to update the plugin to the latest version – https://www.8theme.com/downloads/ To update the plugin, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ .

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2018 at 08:23

    Hello,

    Thanks for using our theme.
    There are no additional settings for Cross-sells products in Theme Options.
    Please update the theme to the latest version (5.1.3, Dashboard > Updates and press Force Check button. The new version should appear at the list of available themes).
    If the required products don’t appear on cart page after the update, provide us with temporary wp-admin access so we can take a closer look.
    Also, please check if you have the same problem with the default WooCommerce theme – Storefront (go to Appearance > Themes > install and activate Storefront and check).
    Let us know the result.

    Regards

  • 1 2 3 1,696 1,697 1,698 2,273 2,274 2,275
    Viewing 50,910 results - 50,881 through 50,910 (of 68,227 total)
Viewing 30 posts - 50,881 through 50,910 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.