Single product error (photo / Tabs) - by kevin4hopes

This topic has 10 replies, 2 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

  • Avatar: kevin4hopes
    kevin4hopes
    Participant
    December 21, 2018 at 20:52

    Hello
    Since few week when I add new product I can’t see them well. It miss the picture and the tab are not at the good place.
    I don’t have the same issue with all category. When product is in “outlet” it’s ok, but when it’s “non-classe” or some other category It’s not working for exemple

    Not working : https://nympheadress.com/boutique/non-classe/wpml-error-copie/
    Working : https://nympheadress.com/boutique/outlet/wpml-error/

    It’s look like working with Twenty Nineteen theme,
    It’s working when I turn off WPML.

    Can you help me I don’t know what Can I do

    Thank

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: kevin4hopes
    kevin4hopes
    Participant
    December 21, 2018 at 20:56

    could you update the theme with the last version of : WPBakery Visual Composer also please ?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 24, 2018 at 09:21

    Hello,

    Please provide us with temporary FTP access (hostname, username, password, port).
    Here you can find the latest version of WPBakery Page builder (formerly Visual Composer – https://www.8theme.com/downloads/

    Regards

    Avatar: kevin4hopes
    kevin4hopes
    Participant
    January 9, 2019 at 17:42

    Hi,
    Thank for WPbakery !

    Test Ok : https://nympheadress.com/boutique/robes-de-mariee/robes-de-mariee-victoria-soprano-group/test-9/

    Test not ok : https://nympheadress.com/boutique/robes-de-mariee/robesmarieee-tarik-ediz/test-9-2-not-ok/

    I can’t know where the problem come from.
    The difference between both is just the category.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:55

    Hello,

    Please check FTP access one more time https://prnt.sc/m58uyd and let us know. Our developers will take a closer look.

    Regards

    Avatar: kevin4hopes
    kevin4hopes
    Participant
    January 10, 2019 at 23:32

    Sorry for the error
    Thank

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2019 at 18:24

    Hello,

    There is the same error, unfortunately.
    As a temporary solution, go to Theme Options > Single Product Page > Hide out of stock items from related products > Off.
    This problem will be fixed in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2019 at 08:03

    Hello,

    To solve the problem without disabling the “Hide out of stock items from related products” option you can add && multislides->have_posts() in legenda/framework/theme-functions.php – https://prnt.sc/m6uyo2

    Regards

    Avatar: kevin4hopes
    kevin4hopes
    Participant
    January 20, 2019 at 16:18

    It’s working !!
    Thank for the support !

    I will test with the next update.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2019 at 08:24

    You’re welcome!

    Regards

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