Jquery error on Product Page - by G€n!u$

This topic has 4 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

  • Avatar: G€n!u$
    December 23, 2018 at 14:02


    I am working with your theme for over 4 years now and I still love it. Thank you for your work.

    But now I have an issue on the product page where the image and tab content is not displayed/showing.

    In console I see this message:

    (index):1171 Uncaught TypeError: Cannot read property ‘reinit’ of undefined
    at HTMLDocument. ((index):1171)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    Any help on this?

    I can give more information but I do not want to overkill the info.

    Thank you.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 24, 2018 at 09:37


    Thanks for using our theme.
    Please try to disable 3rd party plugins, clear cache and check. If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.


    Avatar: G€n!u$
    January 26, 2019 at 15:04

    Hello goodday to you,

    Problem is related to other posts of users such as:

    We tested by disabling 3rd party plugins and cleared cache. No result. Please find wp-admin access in private content area. Hope this access is enough. If you definitely need FTP access, we need your IP ti whitelist access.

    Best regards,


    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 28, 2019 at 09:29


    Sorry for the delay due to the weekends.
    I do not see the problem with images and tabs on your single product page https://prnt.sc/md4nv1
    Is it solved?


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