Hello,

Instagram should be updated every 2 hours automatically. Did you change server or maybe date/time settings were falling?
We’ve fixed the problem with Instagram. Please check.

Regards

Hello,

Please provide temporary wp-admin and FTP access.

Regards

Hello,

You’re welcome!

Regards

Hello,

1) Please change this code http://prntscr.com/mui7gw to

.product-loop .product-name {
font-size: 11px!important;
}
.amount{color:#000000;font-size:12px !important;}
.slide-item .product .product-name, .products-grid .product .product-name a {
color: #000000 !important; font-size: 11px!important; }

2) Where exactly the code was added? Have you cleared cache?

Regards

Hello,

There are no critical issues, so you can ignore this message. Please wait for the next theme update, the outdated file will be fixed.

Regards

Hello,

You need to update the plugin via FTP. Connect to your server using FTP. Copy extracted plugin folder into wp-content/plugins/
https://www.8theme.com/faq/

Regards

Change this code http://prntscr.com/mu34z9 to

.vc_tta-tabs-position-top .wpb_gallery .wpb_flexslider  .flex-control-nav {
    top: 0;
    bottom: unset !important;
}

Regards

Hello,

.vc_tta-style-modern .vc_tta-tab.vc_active>a {
    border-color: #EECFBA !important;
    color: white !important;
    background: linear-gradient(45deg, #EECFBA, #C5DDE8) !important;
}

https://www.w3schools.com/css/css3_gradients.asp

Regards

Hello,

Correct adding of the custom CSS code can’t cause this problem. Provide temporary wp-admin and FTP access in the Private Content area http://prntscr.com/mu27dc We will enable debug mode in WordPress https://codex.wordpress.org/Debugging_in_WordPress to find out what error appears on your site.

Regards

Hello,

You can add this custom CSS code:

.header-advanced .header-search.act-default select {
    display:  none;
}

Regards

Hello,

There is no such possibility, by default. The functionality of variable products comes from WooCommerce plugin so you can contact support of the plugin, maybe they will be able to give you some workaround.
Additional customization is outside the scope of basic theme support according to ThemeForest support policy https://themeforest.net/page/item_support_policy
Let us know if you need any other assistance.

Regards

Hello,

These problems will be fixed in the next theme update. The functionality of the Portfolio should be changed, so we can’t give you a ready solution right now. Please wait for the update.
Thanks for understanding.

Regards

Hello,

I am not able to check Network Admin settings using access from the private content area.
Please check “Upload file types” one more time – http://prntscr.com/mtiepp if this doesn’t help, add this code in functions.php your child theme:

function my_custom_upload_mimes($mimes = array()) {

	// Add a key and value for the CSV file type
	$mimes['csv'] = "text/csv";

	return $mimes;
}

add_action('upload_mimes', 'my_custom_upload_mimes');

and try to upload the desired file one more time.

Please note that we are theme support and are able to help with problems strictly related to our theme only. In your case, when the problem persists with the default theme too, I would recommend you to contact WordPress support.

Let us know if you need any other assistance.

Regards

Hello,

Please try this solution:
Add custom class for row http://prntscr.com/mth6yr and add this custom CSS code:

.row-bg-grayscale {
    -webkit-filter: grayscale(100%); 
    filter: grayscale(100%);
}
.row-bg-grayscale:hover {
    filter:none;
}

Regards

Hello,

You can use custom CSS code for this. Please provide me URL or screenshots of the menu structure, so I can give correct code.
Also, you can create the menu using static blocks to be able to edit content using WPBakery Page Builder https://youtu.be/f07MBdnFPfk https://youtu.be/QJ6yTxxdFDE

Regards