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Viewing 30 posts - 49,831 through 49,860 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:49

    Hello, Sanjeev Preet

    Please read this article https://www.themepunch.com/revslider-doc/layer-responsive-behavior/
    Provide temporary wp-admin access http://prntscr.com/mwb2mi so I can take a closer look at your settings.
    Follow our documentation to update the plugin via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:34

    Hello,

    Our chat system is closed.
    Please post your questions on this support forum and our team will gladly assist you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:18

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:07

    The icon can be changed to another icon of FontAwesome using CSS code. Edit style.css file of your child theme via FTP.
    As I can see, you already have custom code that affects cart icon on mobile only – https://prnt.sc/mwaelw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:01

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:00

    line-height: 2;
    read more – https://www.w3schools.com/cssref/pr_dim_line-height.asp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 12:16

    Hello,

    Delete this code from custom CSS:

    .form-row.place-order .button:hover {
        background-color:#e41717; 
    }

    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 12:13

    You can add padding: 20px 0px 30px 0px; for <p> https://prnt.sc/mw9ll7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 11:21

    Hello,

    1) http://prntscr.com/mw6ogc
    2) Appearance > Widgets > Shop filters > http://prntscr.com/mw6ou7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 11:20

    Hello,

    Have you checked how it works with the default theme?
    Any of plugins affect the work of this?
    Provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 11:16

    Hello,

    The styling of these labels can be changed using custom CSS code (add code in Theme Options > Custom CSS).
    To disable “Sale” and “New” go to Theme Options > Shop.
    Describe the desired styling in more details, and I will provide an example of CSS code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 11:07

    Hello,

    1) Page of category takes widgets from Appearance > Widgets > Shop sidebar, by default. If you want to change this, contact support of WooCommerce, maybe they will be able to sagest you some workaround. Additional customization is not included in our basic support scope.
    2) If your footer was created using a static block, you can create a new static block with desired content and set it as “Use custom footer for this page” for Shop page (this footer will apply for Shop, categories, and single product pages) https://youtu.be/1Nu49dskD1Q
    3) Breadcrumbs Style you can change in Theme Options > Header Settings > Breadcrumbs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 10:52

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 10:52

    http://prntscr.com/mw8ce6

    .shopping-cart-widget .cart-summ>.cart-bag:before {
       font-family: 'FontAwesome';
       content: '\f07a';
    } 
    .shopping-cart-widget .cart-bag {
        font-size: 0px;
    }

    https://fontawesome.com/v4.7.0/icons/ http://prntscr.com/mw8cog

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 10:36

    Hello,

    Edit <h6 style="text-align: center;">ASSOCIATES IN AUSTRIA FRANCE ITALY SWITZERLAND USA</h6> to <h6 style="text-align: center; color:white;">ASSOCIATES IN AUSTRIA FRANCE ITALY SWITZERLAND USA</h6>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 10:22

    Hello,

    Try to disable 3-rd party plugins, clear cache and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 10:14

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 10:14

    Hello,

    The same situation.
    Try to disable 3-rd party plugins, clear cache and check how products look then. Here is a list of included plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ If the problem with “Add to cart” buttons relates to one of additional plugins, you need to contact support of the plugin.
    If you made custom changes in theme functionality via child theme, check if there is the problem with parent theme activated on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 09:52

    Hello,

    Please add this code in Theme Options > Custom css:

    .item-design-mega-menu .nav-sublist-dropdown .item-level-1 > a {
        text-align:  center;
    }

    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 09:44

    Hello,

    Thanks for contacting us.
    Sorry for the delay due to the weekends.
    1) You can use Mailchimp for WordPress plugin to create own form and add it on a page using shortcode http://prntscr.com/mw79n4 Read more https://www.8theme.com/demo/docs/woopress/#1_newsletters
    2) Edit etheme_cart_items function (woopress/framework/woo.php) via functions.php of your child theme.
    3) Please describe the desired result in more details. You can use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 09:06

    Hello, @arman_shry

    Image hover effect you can change in Theme Options > Shop > Products style.
    Our chat system is closed. Please post your question of this support forum and our team will gladly assist you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:57

    Hello, @mariangio

    1) http://prntscr.com/mw6ogc
    2) Appearance > Widgets > Shop filters > http://prntscr.com/mw6ou7
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:54

    Hello,

    Thanks for contacting us.
    http://prntscr.com/mw6kw8 > http://prntscr.com/mw6lf1 so you need to edit images of your posts – https://prnt.sc/mw6lpm
    Logo image can be changed via Theme Options – http://prntscr.com/mw6m37 and for page separately – https://prnt.sc/mw6m9g
    If you use WP 5.x, I would recommend you to disable the Gutenberg editor – https://prnt.sc/mpotva and enable WPBakery Page Builder for all post types – http://prntscr.com/mw6mqe
    Content of sidebars can be changed in Appearance > Widgets > http://prntscr.com/mw6na1
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:43

    Hello,

    You are using an old version of the theme (the latest version of the Legenda theme is 3.9.2) and the latest version of the WooCommerce plugin.
    I would recommend you to update the theme to the latest version https://www.8theme.com/demo/docs/legenda/#installation_upgrade (it would be better to do the update on a staging site – a full copy of the live site). Don’t forget to create a backup of your files and database before starting the update process! Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package). After the update, you will have 1 outdated file – http://prntscr.com/mw6fvb but it won’t affect work of your site and will be fixed in the next theme update.
    You need to enter your purchase code in Theme Options and skip Setup Wizard.
    Also, if you use child theme then child theme files should be updated according to new files.

    If the updated won’t solve the Ajax error, try to disable all 3rd party plugins and check if one of plugins causes the problem.
    Feel free to ask if you have any other questions

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:28

    Здравствуйте,

    Я рад, что вы разобрались.
    Эти страницы являются страницами по умолчанию oт плагина woocommerce – https://docs.woocommerce.com/document/woocommerce-pages/ Пожалуйста, прочитайте документацию и дайте мне знать, если вам нужна дополнительная помощь.

    С уважением

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:24

    Hello,

    I’ve deactivated the catalog mode – http://prntscr.com/mw687h on your site. Please check now.
    You can change the position of the cart via Theme Options > Header > Header layout > Cart widget position or activate Smart menu – http://prntscr.com/mw69no
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:17

    Hello,

    Sorry for the delay due to the weekends.
    Theme Options > Typography > Menu > Customize mobile menu links > https://prnt.sc/mw661n
    Do not forget to clear all cache before checking the result.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:13

    Hello,

    If you use WP 5.x, I would recommend you to disable the Gutenberg editor – https://prnt.sc/mpotva and enable WPBakery Page Builder for all post types – http://prntscr.com/mpou3c
    Please read this page – https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?).
    and – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    General site speed depends on many factors. Below you’ll find main of them:
    – Server response time. Contact your hosting provider and try to reduce the server response time.
    – Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
    – Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Try to use W3 Total Cache plugin. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    – Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images https://tinypng.com/
    – If you are using Slider revolution – https://www.themepunch.com/revslider-doc/performance-seo/ By default, “Include RevSlider libraries globally” option is enabled, please read this article https://www.themepunch.com/revslider-doc/global-settings/ and disable the option in case you are using sliders only inside page content.

    In 5.x theme version, were added Speed Optimization settings (Theme Options). Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:09

    Hello,

    Sorry for the delay.
    Try to remove your static block from this area – http://prntscr.com/mw62zf
    https://youtu.be/4SfPPuwPCVI
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 08:04

    Hello,

    Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Feel free to ask if you have any other questions.

    Regards

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Viewing 30 posts - 49,831 through 49,860 (of 68,227 total)
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