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8-Theme Instagram Modul does not load new images

This topic has 21 replies, 2 voices, and was last updated 5 years ago ago by Rose Tyler

Danielberlin

Participant

March 7, 2019 at 11:05

Hello, the Instagram module of 8-Theme, doesn’t load any new pictures anymore and has been doing so for weeks. We have the

WPBakery Page builder” in version 5.7
Wordpress in Version 5.1
Xstore Core in Version 1.2
Xstore Template in Version 5.1.6.1

but unfortunately without success. Can you help us?

Yours sincerely

#210555 Copied Theme version: 5.1.6.1 WooCommerce version: 5.1

20 Answers

Rose Tyler

Support staff

March 7, 2019 at 14:15

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#210571 Copied

Danielberlin

Participant

March 7, 2019 at 14:28

Ok

Please contact administrator
for this information.

#210572 Copied

Rose Tyler

Support staff

March 7, 2019 at 15:23

Hello,

Instagram should be updated every 2 hours automatically. Did you change server or maybe date/time settings were falling?
We’ve fixed the problem with Instagram. Please check.

Regards

#210574 Copied

Danielberlin

Participant

March 7, 2019 at 15:45

Hello, thank you very much. No, actually we have not changed anything. Could it be a cache module?

#210576 Copied

Rose Tyler

Support staff

March 7, 2019 at 16:02

Hello,

You’re welcome.
Yes, in case database or php files were cached. Please let us know in case the problem will back.

Regards

#210577 Copied

Danielberlin

Participant

March 7, 2019 at 16:45

Okay, thanks, we’ll do that 🙂

#210582 Copied

Rose Tyler

Support staff

March 7, 2019 at 16:46

You’re welcome!
Have a nice day.

Regards

#210583 Copied

Danielberlin

Participant

April 1, 2019 at 08:25

Hello,

we also have the problem with a customer that the Instagram module does not update itself alone. Can you help us?

Yours sincerely

#211802 Copied

Rose Tyler

Support staff

April 1, 2019 at 09:38

Hello,

Please describe the situation in more details.
Provide temporary wp-admin and FTP access to the site with the problem.

Regards

#211809 Copied

Danielberlin

Participant

April 1, 2019 at 09:57

the Instagram module of 8-Theme, doesn’t load any new pictures anymore and has been doing so for weeks. We have the

WPBakery Page builder” in version 5.7
Wordpress in Version 5.1
Xstore Core in Version 1.2
Xstore Template in Version 5.1.6.1

but unfortunately without success. Can you help us?

Please contact administrator
for this information.

#211810 Copied

Danielberlin

Participant

April 1, 2019 at 09:58

Here the Domain

Please contact administrator
for this information.

#211811 Copied

Rose Tyler

Support staff

April 1, 2019 at 10:02

Hello,

I can’t log in the Dashboard. Please provide correct wp-admin access.

Regards

#211812 Copied

Danielberlin

Participant

April 1, 2019 at 11:19

Here

Please contact administrator
for this information.

#211816 Copied

Rose Tyler

Support staff

April 1, 2019 at 12:05

Please set for the user – administrator role so I can see the Dashboard.

Regards

#211821 Copied

Danielberlin

Participant

April 1, 2019 at 12:40

Oh, sorry, we corrected.

#211828 Copied

Danielberlin

Participant

April 2, 2019 at 09:49

Hello, what’s it look like?

#211863 Copied

Rose Tyler

Support staff

April 2, 2019 at 09:59

Hello,

I have passed your request to one of our developers. We will inform you once the problem will be fixed.

Regards

#211864 Copied

Rose Tyler

Support staff

April 2, 2019 at 13:40

Hello,

Fixed. Please check.

Regards

#211880 Copied

Danielberlin

Participant

April 2, 2019 at 14:43

Super, thank you 🙂

#211886 Copied
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