Hi today i decide to update my wordpress and add new themes
But when i reinstall the Xstore theme with the wizard it fail on the 8theme core and the visual composer, and my website crash how can i solve it?Site URL: hidden Theme version: 188.8.131.52
To update the theme you can create a staging site (a full copy of live site) and update xstore there. Then, if everything is ok, update the production site.
XStore 4.0 and 5.0 are major updates and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546 For example, Simple header type, that is using on your site with 3.16 theme version, was removed in 5.0 version of the theme.
Also, if you use child theme then child theme files should be updated according to new files.
Setup Wizard should be skipped after the update.
We can help you with the update. Provide temporary wp-admin and FTP access to the staging/test site.
Thanks for the faster reply!!!
I would appriciate so much if you help me to update my plugins on my website
in spanish it say that it needs manual updates but my website crashed after did that
Hay una nueva versión de WPBakery Visual Composer disponible. Ver detalles de la versión 5.7. La actualización automática no está disponible para este plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?
How can i give you temporary wp-admin ? or where i need to send it? and please help me to update it and not crash my website
You can follow our documentation and update plugins via FTP – https://xstore.helpscoutdocs.com/article/37-plugins-update
Do not update Core plugin if you use the old version of the theme.
If the site crashes you need to enable debug mode in WordPress to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
You can provide temporary wp-admin (login and password) and FTP (host, user, pass, port) access in the Private Content area http://prntscr.com/mtg68b
I will leave you on the private content area the info i hope you can help me thanks !!!
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