Hello,
Sorry for the delay due to the weekends.
What should be done so we can recreate the problem on your site?
Also, provide temporary wp-admin and FTP access, please http://prntscr.com/mw60j2
Regards
Hello,
Sorry for the delay due to the weekends.
What should be done so we can recreate the problem on your site?
Also, provide temporary wp-admin and FTP access, please http://prntscr.com/mw60j2
Regards
Hello,
You’re welcome!
Regards
You’re welcome!
Have a nice day.
Regards
Hello,
Do you have the problem with the default WC theme activated on your site (Storefront)?
Also, try to disable 3-rd party plugins, clear cache and check how it works then.
Regards
Hello,
Please provide temporary wp-admin and FTP access so we can take a closer look.
Regards
Hello,
You’re welcome.
Yes, in case database or php files were cached. Please let us know in case the problem will back.
Regards
Hello,
Instagram should be updated every 2 hours automatically. Did you change server or maybe date/time settings were falling?
We’ve fixed the problem with Instagram. Please check.
Regards
Hello,
Please use Loco translate plugin to translate these strings of XStore Core plugin. For example, http://prntscr.com/mulxjv > http://prntscr.com/mulxz7 http://prntscr.com/muly4c > http://prntscr.com/muly77
Regards
Hello,
Please provide temporary wp-admin and FTP access.
Regards
Hello,
Mentioned settings work fine – http://prntscr.com/mulaox To change styling of this http://prntscr.com/mulawy go to Theme Options > Menu > Menu styling > Mobile menu links and Theme Options > Typography > Menu > Customize mobile menu links.
Regards
Hello,
You’re welcome!
Regards
Hello,
You need to change 100px of padding to value in vw or vh https://www.w3schools.com/cssref/css_units.asp
Add paddings for columns with images http://prntscr.com/mujbf4
Regards
Hello,
1) Please change this code http://prntscr.com/mui7gw to
.product-loop .product-name {
font-size: 11px!important;
}
.amount{color:#000000;font-size:12px !important;}
.slide-item .product .product-name, .products-grid .product .product-name a {
color: #000000 !important; font-size: 11px!important; }
2) Where exactly the code was added? Have you cleared cache?
Regards
Hello,
There are no critical issues, so you can ignore this message. Please wait for the next theme update, the outdated file will be fixed.
Regards
Hello,
You’re welcome!
Regards
Hello,
You need to update the plugin via FTP. Connect to your server using FTP. Copy extracted plugin folder into wp-content/plugins/
https://www.8theme.com/faq/
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As I can see, your site works fine. Is the problem solved? What it was?
Is there anything else I can help you with?
Regards
Change this code http://prntscr.com/mu34z9 to
.vc_tta-tabs-position-top .wpb_gallery .wpb_flexslider .flex-control-nav {
top: 0;
bottom: unset !important;
}
Regards
Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
Regards
Hello,
.vc_tta-style-modern .vc_tta-tab.vc_active>a {
border-color: #EECFBA !important;
color: white !important;
background: linear-gradient(45deg, #EECFBA, #C5DDE8) !important;
}
https://www.w3schools.com/css/css3_gradients.asp
Regards
Hello,
.vc_tta-tabs-position-top .wpb_gallery .wpb_flexslider .flex-control-nav {
top: 0;
}
.vc_tta-tabs-position-top .flexslider {
margin-bottom: 0px;
}
.vc_tta-tabs-position-top .flex-control-paging li a.flex-active {
background-color: #e03122;
}
Regards
Hello,
Correct adding of the custom CSS code can’t cause this problem. Provide temporary wp-admin and FTP access in the Private Content area http://prntscr.com/mu27dc We will enable debug mode in WordPress https://codex.wordpress.org/Debugging_in_WordPress to find out what error appears on your site.
Regards
Hello,
I can’t open an example, please provide a new URL.
Regards
Hello,
You can add this custom CSS code:
.header-advanced .header-search.act-default select {
display: none;
}
Regards
Shop page is a specific page that shows all products. Empty page with Shop title should be selected in WooCommerce > Settings > Products > General > Shop pages > http://prntscr.com/mtxcyv
Product sorting relates to WC and can be changed in Appearance > Customize > WooCommerce > Product Catalog > Default product sorting.
If this is not what you are looking for, you can display categories on the Shop page – http://prntscr.com/mtxeyq > https://prnt.sc/mtxf8a
For more information, contact support of the WooCommerce.
Regards
Hello,
There is no such possibility, by default. The functionality of variable products comes from WooCommerce plugin so you can contact support of the plugin, maybe they will be able to give you some workaround.
Additional customization is outside the scope of basic theme support according to ThemeForest support policy https://themeforest.net/page/item_support_policy
Let us know if you need any other assistance.
Regards
Hello,
1) The map is not showing on your page because GMAPS for Visual Composer is not activated. You need to install Google map plugin (Appearance > Install plugins) or remove this row http://prntscr.com/mtwk3n from the page. If you decide to delete the map, please delete this margin also http://prntscr.com/mtwka1
GMAPS for VC element has API key field http://prntscr.com/czidd2 https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
2) You can add Products element in tabs – http://prntscr.com/mtwn1x
Regards
Hello,
These problems will be fixed in the next theme update. The functionality of the Portfolio should be changed, so we can’t give you a ready solution right now. Please wait for the update.
Thanks for understanding.
Regards
Also, one of our clients solved a similar problem via installing “Disable Real MIME Check” plugin by Sergey Biryukov. Activate the plugin, import products and then disabled the plugin.
Regards