Forum Replies Created

Viewing 30 posts - 49,861 through 49,890 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 10:08

    Hello,

    To update the theme you can create a staging site (a full copy of live site) and update xstore there. Then, if everything is ok, update the production site.
    https://youtu.be/I7wPeHEPb6E
    XStore 4.0 and 5.0 are major updates and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546 For example, Simple header type, that is using on your site with 3.16 theme version, was removed in 5.0 version of the theme.
    Also, if you use child theme then child theme files should be updated according to new files.
    Setup Wizard should be skipped after the update.
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    We can help you with the update. Provide temporary wp-admin and FTP access to the staging/test site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 09:50

    Hello,

    I can’t log in https://prnt.sc/mtf9gt

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 09:24

    Hello,

    What URL should I use to be able to log in?
    Did you edit template files or install additional plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 09:12

    Hello,

    I am glad that you have achieved the desired result.
    If you need any other assistance, please let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 09:08

    You’re welcome!
    You can hide Filters area from the Shop page by custom CSS code. Add this code in Theme Options > Custom CSS > Global custom CSS or in style.css of your child theme:

    .post-type-archive-product .shop-filters-area,
    .post-type-archive-product .open-filters-btn {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 09:01

    Hello,

    There is no possibility to replace “add to cart” button by “read more” for products on this page by default.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2019 at 08:05

    Hello, @tastypixel

    We’ve made some changes in style.css. It looks better but our developers need to take a closer look to be able to add the fix in the next theme update.
    Please wait, we will let you know once you will be able to check the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 13:42

    You ‘re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 11:49

    Hello,

    You’re welcome!
    Please provide URL so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 11:48

    Hello,

    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Please check translations of XStore theme and WooCommerce plugin.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 11:36

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 11:24

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 11:23

    Likely the problem is caused by cache. Try to disable Menu cache in Theme Options > Speed Optimization > clear all cache and check one more time. If this doesn’t help, you need to disable Object cache.
    Also, I would recommend you to disable all cache while you are working on styling on the site, so you can see changes without problem.
    P.S. You need to create Wishlist page – http://prntscr.com/msyan8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 11:11

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 10:54

    Hello,

    Appearance > Widgets > Shop Sidebar > Product categories > unselect “Show hierarchy”
    or
    Theme Options > Shop > Enable Navigation Accordion > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 10:36

    Hello, @SharkiWeb

    1) Make sure you placed translation files into the /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo) https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.
    If synchronization doesn’t help, provide temporary wp-admin and FTP access.
    2) Provide temporary access and we will check what can be done to help you.
    Also, you can use a static block to create menus – https://youtu.be/f07MBdnFPfk https://youtu.be/QJ6yTxxdFDE https://youtu.be/1Nu49dskD1Q

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 10:28

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 10:27

    Hello, @dcjeans amazon,

    To set 1 product per row on mobile, add this code in Theme Options > Custom css > Custom css for mobile:

    .products-grid .product {
        width: 100% !important;
    }

    To achieve this result http://prntscr.com/msxdbf you can add this code in Theme Options > Custom css > Global custom css:

    @media only screen and (max-width: 1030px){
        .top-bar, .top-links .topbar-widget,
        .top-bar .top-links {
            display:  block !important;
        }
        .top-bar .etheme_widget_socials {
            display:  none !important;
        }
        .et-toppanel-on .top-links {
            width: 100%;
            float:  none;
            text-align:  right;
        }
        .top-bar .wpml-ls-legacy-dropdown {
            max-width: 100%;
        }
        .top-bar .widget_icl_lang_sel_widget {
            padding-right: 0px;
        }
    }

    “Load More Products” relates to WooCommerce Infinite Scroll and Ajax Pagination plugin https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 10:02

    Hello,

    The problem with top bar displaying can be caused by a 3rd party plugin or changes in template files.
    Is there the problem if parent theme is activated on your site?
    Try to disable all the third-party plugin that you have, keep enabled only required bundled plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:56

    Hello,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:51

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:50

    Hello,

    The problem is caused by this code in functions.php of your child theme – https://prnt.sc/mswwd2 By default, child-theme of xstore doesn’t have this code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:29

    Hello,

    Please check how this works with a default WP theme.
    Try to disable all 3rd party plugins and check if one of plugins causes the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:23

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:18

    Hello,

    Please provide correct wp-admin access.
    Also, check settings of the Search on Theme Options > AJAX Search.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:11

    Hello,

    Try to add this code in Theme Options > Custom css:

    .content-product .product-image-wrapper {
        min-height: 200px;
    }
    .content-product .product-title a {
        min-height: 90px;
    }

    http://prntscr.com/mswdj9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:05

    Hello,

    Please check now.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 09:01

    Hello,

    Sorry for the delay in answering.
    As I can see, home page – http://prntscr.com/msw6ej seo page – http://prntscr.com/msw6ip
    Please set desired settings, for all pages, via Theme Options. To change menu color on an individual page, add this code in custom css for page area http://prntscr.com/msw800

    .menu-wrapper > .menu-main-container .menu > li > a {
        color: #5594cd;
    }
    .menu-wrapper > .menu-main-container .menu > .current-menu-item > a,
    .menu-wrapper .menu > li:hover > a {
        color: red;
    }

    Also, we need temporary access only, so you can disable the user or change password once your problem will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 08:51

    Hello, @scubasteve9

    As I can see, you added http://prntscr.com/msw1q7 but there are no products https://prnt.sc/msw1wr Please make sure that your variable products were created correctly – https://docs.woocommerce.com/document/variable-product/
    If you want to use our Variation Swatches, follow this video – https://youtu.be/XO-PDvhPypc
    Also, there are 4 elements http://prntscr.com/msw3nt so you need to select 4 widgets columns for filters area in Theme Options > Shop > Shop page Layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2019 at 08:38

    Hello, @Nadja0211

    The color can be changed by adding custom css code in Theme Options > Custom css. Please provide URL of your checkout page so I can give you the correct css code.
    Thanks in advance.

    Regards

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Viewing 30 posts - 49,861 through 49,890 (of 68,187 total)
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