Forum Replies Created

Viewing 30 posts - 49,771 through 49,800 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 16:43

    Hello,

    Please provide screenshots for better understanding the desired result.
    You can use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 16:41

    Hello,

    Make sure that a custom footer is not selected for Shop page via [8theme] Layout options http://prntscr.com/mxvdt9
    What exactly you can’t change on Shop page? Have you cleared cache?
    Provide temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 15:57

    This white color comes from Main color in Theme Options http://prntscr.com/mxul0m same for this http://prntscr.com/mxullj White color, in this case, make elements invisible on your site because it is the same as the background color of the site.
    Of course, you can add custom CSS code to change active color for current category in the sidebar:

    .sidebar-widget ul li.current-cat>a {
        color: #cfd571;
    }

    but you have other elements that look a bit incorrect because of the white active color, so I would recommend you to change the active color via Theme Options instead of changing color for elements one by one via custom CSS code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 14:32

    Hello,

    The active color you can change via Theme options > Styling > Main Color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 13:42

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 11:51

    Your site under maintenance mode, so I can’t check it http://prntscr.com/mxqln4
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 11:20

    Hello,

    Our chat system is closed. Please post your questions on this support forum and our team will gladly assist you (use different topics for different questions).
    1. Please read our documentation and docs of WC to find out correct settings for images https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    2. Theme Options > Blog > Blog Layout > Sidebar position > Without.
    3. Try to disable 3-rd party plugins, clear cache and check how Products element works then. If this doesn’t solve the problem, provide URL of your page with the problem and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 11:15

    Hello,

    Please provide URL of your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 10:56

    Hello,

    Please provide a URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 10:54

    Hello,

    Appearance > Customize > Additional CSS > http://prntscr.com/mxpo90 – delete or change this code.
    Also, check code that you added in Theme Options > Custom CSS > Global Custom CSS, validator shows few errors there – http://prntscr.com/mxpox0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 10:20

    Hello,

    Please try this code and let me know the result:

    @media only screen and (max-width: 992px){ 
        .header .logo {
            width: 100%;
            text-align:  center;
        }
        .menu-icon i {
            position: relative;
        }
        .header .container .shopping-cart-widget {
            bottom: 0;
        }
    }
    @media only screen and (max-width: 767px) {
        .header .container .shopping-cart-widget {
            right: 0;
            left:  unset;
            bottom: 25px;
        }
    }
    @media (max-width: 480px){
        .header .container .menu-icon {
            left:  0px !important;
            bottom: 15px;
        }
        .header .container .shopping-cart-widget {
            right: -20px;
            bottom: 20px;
        }
    }

    Do not forget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 09:58

    Hello,

    Usually, Loco Translate works for all websites without any troubles. This problem may be caused by an additional plugin or your server because it can’t complete the AJAX request to save the file. You need to temporarily disable plugins that do not come bundled with our theme (woocommerce and plugins from this list do not have any conflicts with the Loco Translate https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and check if the translation can be saved then.
    Do you have the problem with a default theme activated on your site? We are theme support and are able to help with problems strictly related to our theme only.
    If the problem doesn’t relate to additional plugins or theme, you need to contact your server and ask to check the server side.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 09:21

    Add custom classes for columns of rows where the order of elements should be changed on mobile http://prntscr.com/mxo9x4 http://prntscr.com/mxoa7i and add custom CSS code (Theme Options > Custom CSS > Global custom CSS):

    @media only screen and (max-width: 778px){
        .custom-order-1 {
            order:  1;
        }
        .custom-order-2 {
            order:  2;
        }
    }

    Do norget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 09:04

    Hello,

    You can display the price here http://prntscr.com/mkwtml by adding this code in functions.php of your child theme

    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 10);
    add_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 30);

    Add this code in Theme Optiuons > Custom CSS > Global Custom CSS:

    .products-grid .content-product .price,
    .products-slider .content-product .price {
        font-size: 16px;
    }
    .content-product .st-swatch-popup > .et_st-default-holder ul.st-swatch-size-normal li.type-label a, 
    .content-product .st-swatch-popup > .et_st-default-holder ul.st-swatch-size-normal li.type-label span,
    ul.st-swatch-size-large li.type-label a, ul.st-swatch-size-large li.type-label span {
        font-size: 13px;
    }

    http://prntscr.com/mxo1o7 > https://prnt.sc/mxo1wa

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 08:21

    Hello,

    The situation is caused by this code http://prntscr.com/mxnehb I can’t say for sure where this code comes because the autoptimize is activated on your site and all css code is cached. You can disable the autoptimize and check the console to find out where the code comes and remove or change it. If you need assistance, please disable the autoptimize and provide temporary wp-admin so I can take a closer look. Once the problem will be solved you will be able to activate the autoptimize (I would recommend you do not use cache/CDN while developing the site to be able to see all your changes without delay.)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 08:10

    Hello,

    1. Theme Options > Header > Header layout > Custom text for sign in.
    2. http://prntscr.com/mxnbo5
    3. “Categories”, “SKU”, “Share” relate to our theme. If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 07:55

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 07:55

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:58

    Please describe the desired result in more details. Maybe I will be able to find out a workaround.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:57

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:56

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:50

    Hello,

    Have you deactivated Massive Addons for WPBakery Page Builder plugin? If you added elements of the plugin on pages, they won’t work if the plugin is deactivated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:47

    Hello,

    I’ve sent this screenshot in the previous message https://prnt.sc/mwv5hy Have you tried to change Background Fit? http://prntscr.com/mxco3p

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:45

    Hello,

    We are theme author and provide support for the theme, not for the third-party plugins, sorry.
    Try to contact support of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 15:02

    Hello,

    Please check your server error log. Fix warning and errors that relate to the server side, maybe you have a warning that relates to PHP. One of our clients had a similar problem with brands, the problem was fixed from the server side – https://www.8theme.com/topic/error-404-for-brands/
    If this doesn’t help, check 3rd party plugins on your site, make sure that additional plugins do not affect the functionality of permalinks.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 14:38

    Hello,

    This situation is caused by the length of titles there. There tabs element is a default one, so our theme doesn’t affect it.
    You can use this custom css code:

    .vc_tta-tab {
        min-width: 200px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 14:09

    Have you regenerated thumbnails to apply changes? You can use the Regenerate Thumbnails plugin to do this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 14:07

    Hello,

    Please delete this code from Theme Options > Custom css > Global custom css – http://prntscr.com/mxaw0n and set the desired color via Theme Options > Typography > Menu > Menu 1 level (hover, active).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 13:35

    Hello,

    I would recommend you to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.
    To sort out with correct settings for images, read our and WooCommerce documentation https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2019 at 13:12

    Hello,

    Theme Options > Shop elements > Categories > Categories style and Text vertical align.
    Size of images (categories and products) can be changed via Appearance > Customize > WooCommerce > Product Images. Please read more – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Regards

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    Viewing 49,800 results - 49,771 through 49,800 (of 68,227 total)
Viewing 30 posts - 49,771 through 49,800 (of 68,227 total)
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