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Viewing 30 posts - 49,741 through 49,770 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 09:27
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 09:26

    Hello,

    Your site works fine for me in IE 11. Is the problem solved? What version of the browser do you use? Make sure that the version is not very old. Also, check internet connection and clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 09:23

    Hello,

    Sorry for the delay due to the weekends. Please do not create duplicate requests.
    You can edit (woopress/woocommerce/content-product-slider.php and woopress/woocommerce/content-product.php) via your child theme. Copy content-product-slider.php and content-product.php into child-theme/woocommerce folder and remove/change this line http://prntscr.com/mzct5g If the custom link should be the same for all products simply write it there. If every your product will have different custom links, you can set such link for all your products via Custom Fields https://prnt.sc/mzctxz and use this code http://prntscr.com/mzcv4w <a href="<?php echo get_post_meta( $post->ID, 'my-custom-link', true ); ?>">Custom-link</a>">Custom-link</a> to display it here – https://prnt.sc/mzcvp8
    Please note that additional customization is outside the scope of basic theme support according to ThemeForest support policy.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:48

    Hello,

    Thanks for the notice. Please add this code in Theme Options > Custom CSS > Global custom CSS as a temporary solution:

    .category-grid.style-classic .categories-mask {
        min-height: 55px;
    }

    I’ve sent a report to our developers, hope this will be fixed in the next theme update then you will be able to delete the mentioned custom code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:29

    Hello,

    Very likely you reached the Max Input Vars limit because of menu items number and your WP can’t save all the settings of your menu. So, if you choose the option, save menu but then you’ll see that option is not saved then increase max input vars limit to 5000 or 8000. You can contact the hosting provider and ask for help with increasing. Read more http://sevenspark.com/wordpress/menu-item-limit

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:23

    Hello,

    Is woocommerce plugin activated on your site?
    If the plugin is activated, but Shop settings is not available in Theme Options, provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:12

    Hello,

    Please clear cache of a browser on mobile and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:07

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:07

    Hello,

    Was the problem solved?
    Is there anything else I can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2019 at 08:01

    Hello,

    I can’t log in. Please check credentials.
    Please update WPBakery Page builder (formerly Visual Composer) to the latest version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ then disable Gutenberg – http://prntscr.com/mzbvtf and enable Custom Post types – http://prntscr.com/mzbw7k
    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 15:27

    Hello,

    You can use such screenshot maker as Lightshot https://prnt.sc/
    Have you solved these warnings https://prnt.sc/my4toj ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 14:58

    Hello,

    Create a static block with this content http://prntscr.com/myb33s and add the block in Appearance > Widgets > After the products area https://prnt.sc/myb3rx or set it as prefooter for the Shop page – https://prnt.sc/myb4bk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 14:51

    What is the problem now? On which page?
    Provide URL and wp-admin access so I can see your settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 14:49

    child-theme/woocommerce/content-single-product.php

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 14:23

    Theme Options > Product page Layout > Layout http://prntscr.com/myajc1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 14:12

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 14:04

    Hello,

    If the table was added as Additional information block, you need to copy content-single-product.php file (royal/woocommerce folder) into child-theme/woocommerce folder and change position of this block https://prnt.sc/mya7jq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 13:54

    Hello,

    Have you selected Shop page in WooCommerce > Settings > Products > General?
    Please provide temporary wp-admin access with the administrator role (login and pass) and FTP access to your WP installation (host, username, password, port).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 13:33

    This is what you are looking for http://prntscr.com/my9pzo ?

    @media only screen and (max-width: 992px){ 
        .header .logo {
            width: 100%;
            text-align:  center;
        }
        .menu-icon i {
            position: relative;
        }
        .header .container .shopping-cart-widget {
            bottom: 0;
        }
    }
    @media only screen and (max-width: 767px) {
        .header .container .shopping-cart-widget {
            right: 0;
            left:  unset;
            bottom: 25px;
        }
    }
    @media (max-width: 480px){
        .header .container .menu-icon {
            left:  0px !important;
            bottom: -15px;
        }
        .header .container .shopping-cart-widget {
            right: -20px;
            bottom: -15px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 12:27

    Hello,

    4.7.3 is the latest version of the Royal theme.
    WooCommerce made minor changes in content-product-widget.php. These changes don’t affect theme functionality. The new version of our theme will fix the outdated file.
    The new version of the theme will be available on ThemeForest and for auto-update soon.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 12:13

    Hello,

    What exactly do you want to remove?
    Please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 10:58

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 10:00

    Hello,

    1) We plan to improve it in one of the next updates. Unfortunately, I can’t tell you an estimated time when it will be implemented because it requires global changes in the variation swatches functionality.
    2) Go to Products > Attributes > http://prntscr.com/my6i5d > set desired order for elements > https://gyazo.com/5b62e3b9fe94d7f89bbd892c1850b95d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 09:54

    Hello,

    You’re welcome!
    Have a nice day 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 09:42

    Hello,

    Theme Options > Header > Header layout > Wishlist icon position and Sign In link position.
    By default, there is no possibility to add a custom content there, you need to do some additional customization. File of your header type – vertical.php, you can find it in /xstore/headers folder. So you can edit this file via the child theme or copy etheme_shop_navbar function (xstore/framework/template-elements.php) into functions.php of your child theme and do changes there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 08:33

    Hello,

    You can disable Variation swatches in Theme Options > Shop elements, or change Type of attributes to Select – https://prnt.sc/my5c8p

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 08:19

    Hello,

    Have you cleared all cache? We can’t recreate the problem now. Please provide a screenshot.
    In the error log, we do not see errors that relate to our side, only – https://prnt.sc/my4toj so you need to fix these PHP warnings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2019 at 08:13

    Hello,

    This selector is not a default one, so it is difficult to say why the text is not visible. Please add this code in Theme Options > Custom CSS > Global custom CSS:

    .woocommerce-checkout .selection {
        font-size: 14px !important;
    }

    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 17:18

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    #etheme-popup {
        width: 100% !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2019 at 17:12

    Hello,

    CMB2 plugin was deactivated (it is required one) https://www.8theme.com/documentation/xstore/plugins/included-plugins/ “Custom Metaboxes and Fields for WordPress” plugin enables 8theme Layout Options for Pages, Posts.
    Please check footer of the Shop page now http://km.brandnew-entertainment.de/shop/
    Also, I’ve disabled Gutenberg editor on your site https://prnt.sc/mxvvf0 so you will be able to edit pages and static blocks usings WPBakery Page Builder.
    Also, I would recommend you to watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

    Regards

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    Viewing 49,770 results - 49,741 through 49,770 (of 68,227 total)
Viewing 30 posts - 49,741 through 49,770 (of 68,227 total)
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