NO support from XStore …no Live chat

• 

  Sanjeev Preet

  |

  Participant

  | March 11, 2019 at 1:23 pm

  I am searching for live chat option for 2 hours …cant find any

  Theme version: Xstore

  #210723 copied to clipboard
  

  Michał Harenda

  |

  Participant

  | March 11, 2019 at 1:29 pm

  Yes, me neither. Where is the support chat bubble?

  #210724 copied to clipboard
  

  Sanjeev Preet

  |

  Participant

  | March 11, 2019 at 1:32 pm

  man these people are giving no support…
  we can’t even reach them

  #210725 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | March 11, 2019 at 1:34 pm

  Hello,

  Our chat system is closed.
  Please post your questions on this support forum and our team will gladly assist you.

  Regards

  #210726 copied to clipboard
  

  Sanjeev Preet

  |

  Participant

  | March 11, 2019 at 1:36 pm

  Rose
  image layer of slider revolution is not showing on mobile … webstors.com

  It shows on different screen sizes but not on actual mobile…

  slider revolution is top most item on my home page

  #210727 copied to clipboard
  

  Sanjeev Preet

  |

  Participant

  | March 11, 2019 at 1:39 pm

  Also the plugin section shows … new version of slider revolution …
  help me to update the slider revolution
  please write steps to update it …so that i do not loose anything in my website

  #210728 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | March 11, 2019 at 1:49 pm

  Hello, Sanjeev Preet

  Please read this article https://www.themepunch.com/revslider-doc/layer-responsive-behavior/
  Provide temporary wp-admin access http://prntscr.com/mwb2mi so I can take a closer look at your settings.
  Follow our documentation to update the plugin via FTP https://xstore.helpscoutdocs.com/article/37-plugins-update

  Regards

  #210729 copied to clipboard
  

  Sanjeev Preet

  |

  Participant

  | March 13, 2019 at 9:21 am

  Read your reply …and worked as per that.
  1. updates revolution slider.
  2. read and reset responsive behaviour documentation.

  Still the problem is

  No Image Layer of slider revolution is not showing on mobile … webstors.com

  It shows on different screen sizes on a laptop (i resized the brewer window …it is responsive and shows in all sizes)

  but not on actual mobile… on actual mobile …other layers are visible but Image Layers are not visible on actual mobile.

  slider revolution is top most item on my home page

  Kindly Help,
  Regards

  

  Content is visible for topic creator and
  support staff only.

  #210814 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | March 13, 2019 at 10:13 am

  Hello, Sanjeev Preet

  Seems your issue was caused by Jetpack plugin. Once we disabled plugin slider works fine.

  Regards

  #210822 copied to clipboard
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