NO support from XStore …no Live chat

This topic has 9 replies, 4 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

  • Avatar: Sanjeev Preet
    Sanjeev Preet
    Participant
    March 11, 2019 at 13:23

    I am searching for live chat option for 2 hours …cant find any

    8 Answers
    Avatar: Michal_Harenda
    Michał Harenda
    Participant
    March 11, 2019 at 13:29

    Yes, me neither. Where is the support chat bubble?

    Avatar: Sanjeev Preet
    Sanjeev Preet
    Participant
    March 11, 2019 at 13:32

    man these people are giving no support…
    we can’t even reach them

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:34

    Hello,

    Our chat system is closed.
    Please post your questions on this support forum and our team will gladly assist you.

    Regards

    Avatar: Sanjeev Preet
    Sanjeev Preet
    Participant
    March 11, 2019 at 13:36

    Rose
    image layer of slider revolution is not showing on mobile … webstors.com

    It shows on different screen sizes but not on actual mobile…

    slider revolution is top most item on my home page

    Avatar: Sanjeev Preet
    Sanjeev Preet
    Participant
    March 11, 2019 at 13:39

    Also the plugin section shows … new version of slider revolution …
    help me to update the slider revolution
    please write steps to update it …so that i do not loose anything in my website

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2019 at 13:49

    Hello, Sanjeev Preet

    Please read this article https://www.themepunch.com/revslider-doc/layer-responsive-behavior/
    Provide temporary wp-admin access http://prntscr.com/mwb2mi so I can take a closer look at your settings.
    Follow our documentation to update the plugin via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Sanjeev Preet
    Sanjeev Preet
    Participant
    March 13, 2019 at 09:21

    Read your reply …and worked as per that.
    1. updates revolution slider.
    2. read and reset responsive behaviour documentation.

    Still the problem is

    No Image Layer of slider revolution is not showing on mobile … webstors.com

    It shows on different screen sizes on a laptop (i resized the brewer window …it is responsive and shows in all sizes)

    but not on actual mobile… on actual mobile …other layers are visible but Image Layers are not visible on actual mobile.

    slider revolution is top most item on my home page

    Kindly Help,
    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 13, 2019 at 10:13

    Hello, Sanjeev Preet

    Seems your issue was caused by Jetpack plugin. Once we disabled plugin slider works fine.

    Regards

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