Could you provide screenshots and temporary wp-admin and FTP access?
You can use such screenshot maker as Lightshot https://prnt.sc/
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:54
You’re welcome!
If you love Legenda and have something nice to say don’t hesitate to tell about this 🙂
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:52
Hello,
Our developers working on the new version of the theme. We plan to release it within this week.
Sorry for the delay. Thanks for understanding.
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:45
Hello,
You updated WooCommerce to the latest version, but 2.3.1 version of Legenda does not fully support WC 3.6.1. Please wait for the theme update, it will be released soon (within 1-2 days).
Please note, that before update WC plugin, you need to check the changelog on ThemeForest https://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192?s_rank=3 to be sure that current theme version is fully compatible with the woocommerce version.
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:36
Hello,
1) As I can see, the problem on the Home page occurs for unlogged users only. Try to disable all the third-party plugins that do not come bundled with our theme and check if you still have the problem. Enable plugins one by one until you find the one causing conflict.
2) Please read this topic https://www.8theme.com/topic/dublicate-product-information/
3) Is the problem solved? If not, provide URL of a product with the problem.
Do not forget to clear all cache to be able to see changes.
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:24
Hello,
Please add this code in Theme Options > Custom CSS:
.payment_methods .sq-fieldset p {
margin: auto;
}
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:12
Hello,
Is the problem solved? https://prnt.sc/nfma7f
Please clear cache if you see another color there.
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:10
Please check if “Search by products” is enabled in Theme Options > AJAX Search.
Also, text that will be displayed when nothing found you can set in Theme Options > Shop > “Text for empty category”.
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:05
You’re welcome!
Regards
Rose Tyler
Support staff
April 23, 2019 at 08:05
Hello,
Thanks for contacting us.
Theme Options > Header > Header Styles > Header text color > White.
Header background from Theme Options > Header > Header Styles works for this header. There is not an independent fixed header there.
If you need any other assistance, please let me know.
Regards
Rose Tyler
Support staff
April 23, 2019 at 07:55
Hello,
Thanks for the questions. Do you want to disable titles for all pages? What the purpose of this?
You can disable Breadcrumbs via Theme Options > Breadcrumbs > Breadcrumbs Style > Disable.
Regards
Rose Tyler
Support staff
April 23, 2019 at 07:43
Hello,
Thanks for contacting us.
If you want to install the theme and demo content from scratch you need to reinstall WordPress, because information about demo content was added to the database. If you deleted the default pages but do not want to reinstall the WordPress, you need to do the import of pages manually.
Download XStore import files from this page https://www.8theme.com/downloads/ , find “default” folder > dummy.xml.gz. The XML file should be imported via Dashboard > Tools > Import > WordPress > Run Importer.
Please note the reply times can vary from time to time and be up to 24 hours Monday – Friday. But is usually faster than that. You posted your question 9 hours ago.
Where you found information about the support chat?
Take my apologies if you faced delay with answering. It’s related to a number of requests from our users. We’ll do our best to speed up the time of the reply.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
April 23, 2019 at 07:08
Hello,
Make sure that Custom Metaboxes and Fields for WordPress (CMB2) plugin is activated on your site. This plugin enables 8theme Layout Options for Pages, Posts.
We moved widgets, static blocks, projects, testimonials, brands post types to the Core plugin. According to ThemeForest rules, all custom post types should be included in a separate plugin instead of the theme.
Make sure that Custom Metaboxes and Fields for WordPress (CMB2) plugin is activated on your site. This plugin enables 8theme Layout Options for Pages, Posts.
Follow our documentation and update XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Rose Tyler
Support staff
April 22, 2019 at 08:22
Hello,
You can maybe find a plugin that can provide the desired functionality. Note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
Please read this article – https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ (code of hooks should be added in functions.php file of your child theme).
Files of WooComerce that were rewritten in our theme you can find in xstore/woocommerce/ folder.
Feel free to ask if you have any other questions.
Sorry for the delay due to the weekends.
I’ve checked your site, looks like you sorted out. Are problems solved?
If you need further assistance, provide temporary wp-admin access and describe requests in more details.
Regards
Rose Tyler
Support staff
April 22, 2019 at 07:34
Hello,
Thanks for using our theme.
Please find this code https://prnt.sc/nd31xp in xstore/framework/woo.php file if( (etheme_get_option('single_layout') == 'fixed' && in_array(etheme_get_custom_field('single_layout'), array( 'fixed', 'standard' )) ) || etheme_get_custom_field('single_layout') == 'fixed' ) {
and change to http://prntscr.com/nd32po if( (etheme_get_option('single_layout') == 'fixed' && !(in_array(etheme_get_custom_field('single_layout'), array( 'small', 'default', 'xsmall', 'large', 'center', 'wide', 'right', 'booking'))) ) || etheme_get_custom_field('single_layout') == 'fixed' ) {
Edit woo.php file via FTP.
Also, this will be fixed in the next update of XStore.
