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Error - by Card2 - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 5 years ago ago by Rose Tyler

Card2

Participant

April 17, 2019 at 01:26

Hello, i have a problem with my site, since a few hours (i have updated the theme) i get this error: https://prnt.sc/ncyine
Whe i deactivate the sg optimizer the 2 errors will be away, but the first error dont go away (i have tried it with a backup but this dont help too) .

And if i want create an new product i get this: https://prnt.sc/ncyna6
The shoping cart and the payments wont work too: https://prnt.sc/ncyna6 and https://prnt.sc/ncyp82

Thank you for your help!

#212508 Copied Theme version: newest WooCommerce version: newsest

7 Answers

Rose Tyler

Support staff

April 17, 2019 at 07:46

Hello,

1) Please check if you have this warning with default theme activated on your site.
2) What version of PHP do you use?
Is WPBakery Page Builder enabled for custom post types? http://prntscr.com/nd1rna
Provide temporary wp-admin and FTP access http://prntscr.com/nd1ge9

Regards

#212515 Copied

Card2

Participant

April 17, 2019 at 13:10

Hello, yes with an other theme this error is not away (i have tried to restore an older version of the website without success).
I use PHP Version 7.3.4
Yes i enabled WPBackery for custom type.

Regards.

Please contact administrator
for this information.

#212538 Copied

Rose Tyler

Support staff

April 17, 2019 at 13:33

Looks like there is a compatibility issue between WPBakery Page Builder plugin and PHP 7.3. Please update WPBakery Page Builder and Massive Addons for WPBakery Page Builder plugins. If this doesn’t help, downgrade PHP version to 7.2.
https://xstore.helpscoutdocs.com/article/37-plugins-update
Let us know the result.
Also, you have not provided FTP password.

Regards

#212541 Copied

Card2

Participant

April 17, 2019 at 15:34

Thank you very much, the PHP Version change has worked! 🙂

Regards

#212548 Copied

Rose Tyler

Support staff

April 17, 2019 at 15:38

You’re welcome!
Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
That would be much appreciated ?

Regards

#212549 Copied

Card2

Participant

April 17, 2019 at 15:47

Done 🙂

#212552 Copied

Rose Tyler

Support staff

April 17, 2019 at 15:51

Thank you very much!
This topic will be closed. Please kindly open up new tickets for additional questions.

Regards

#212553 Copied
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