Hello,

Thanks for contacting us.
I’ve sent this information to our developers. They will check and add fixes in the next update of the theme.

Regards

Hello,

I’ve synchronized translation of the plugin, but do not see changes on the frontend. Do you have a server cache?
Please clear all cache and check mentioned strings on the frontend. Also, check how it works with a default theme and provide screenshots.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

Hello,

1. We did not find compatibility issues.
But the compatibility with WP 5.2 will be added officially from the next theme version.
2. Make sure that Mail function is enabled on your server.

I can’t log in http://prntscr.com/nmrx42 Both IPs are whitelisted?
Could you provide FTP access also?

Regards

Hello, Paloma

Please download “XStore import files” from this page – https://www.8theme.com/downloads/, unzip the archive, open folder of the desired version and find an archive of a slider that can be imported http://prntscr.com/nmri1f
Let us know if you need any further assistance.

Regards

Hello,

Please describe the problem in more details with screenshots.

Regards

Hello, jimmy-17

Additional customization is not included in basic support, so you may submit a customization request to WPKraken team.

Regards

Hello,

1) We did not find any critical errors.
2) What error do you get?
Have you added email for the contact form (Theme Options > Contact Form)?
Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

Experts that will work on your problem have the following IPs:
176.98.69.38 and 176.98.70.175

Regards

– Does it work the same way with a default theme?
– Have you tried to disable all 3rd-party plugins?
We are able to help only with issues related strictly to our theme.

Regards

Hello,

Please describe your problems one by one in more details.
What browser do you use? Could you provide temporary wp-admin access?

Regards

Hello,

The problem is caused by this custom CSS code http://prntscr.com/nmp5k4 Please find where you added this code and delete or change it.

Regards

Hello,

How does it work with the default WC theme – Storefront?
Please provide screenshots for better understanding the problem.
Use such screenshot maker as Lightshot https://prnt.sc/

Regards

Hello,

Try to add excerpt manually http://prntscr.com/ne529p http://prntscr.com/ne52hm

Regards

Hello,

Sorry for the delay in answering. I’ve sent your report to our developers. I’ll inform you once they give a reply.

Regards

Hello,

1) Add this code in functions.php file of your child theme:
remove_filter( 'wp_title', 'etheme_wp_title', 10, 2 );
clear cache and check the result (right click on page http://prntscr.com/nm12d7 – http://prntscr.com/nm12mq)
2) If the first solution dosn’t help, copy etheme_wp_title function (legenda/framework/theme-functions) into functions.php file of the child theme and edit code of the function there.
Do changes in files via FTP.

Regards

Hello,

1)

.fixed-header-area.color-dark .menu > li > a {
    padding: 20px 5px 15px 5px;
}

2)

@media screen and (min-width: 1200px){
 .product-category.col-lg-3:nth-child(4n+1) {
    clear: both;
  }
}

Regards