Thanks. The topic was passed to our developers. They will be able to check on Monday and I’ll give you the answer.
Regards
Rose Tyler
Support staff
May 10, 2019 at 15:14
Hello,
The functionality of Instagram was blocked on the site because of “Too Many Requests” error. This problem was passed to our developers, but there is no ready solution for now, unfortunately. Likely functionality of our Instagram widget needs to be rewritten and it will take some time. I hope a solution for the problem will be added in one of the next theme updates.
You can try to use an additional plugin for Instagram on your site, for example, https://wordpress.org/plugins/instagram-feed/
Regards
Rose Tyler
Support staff
May 10, 2019 at 14:21
Hello,
Thanks for the reply.
I will let you know once developers provide a reply.
Please do not change accesses.
When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use.
Regards
Rose Tyler
Support staff
May 10, 2019 at 12:52
Hello,
1. Please provide screenshots.
You can use such screenshot maker as Lightshot https://prnt.sc/
2. Thanks. This will be fixed.
Regards
Rose Tyler
Support staff
May 10, 2019 at 12:31
Hello,
Thanks for contacting us.
I’ve sent this information to our developers. They will check and add fixes in the next update of the theme.
Regards
Rose Tyler
Support staff
May 10, 2019 at 12:27
Hello,
To give a solid response about this, I should take a closer look. Please provide temporary wp-admin and FTP access.
Do you have server cache or CDN? Please clear all cache.
Regards
Rose Tyler
Support staff
May 10, 2019 at 12:24
Hello,
I’ve synchronized translation of the plugin, but do not see changes on the frontend. Do you have a server cache?
Please clear all cache and check mentioned strings on the frontend. Also, check how it works with a default theme and provide screenshots.
You can use such screenshot maker as Lightshot https://prnt.sc/
1. We did not find compatibility issues.
But the compatibility with WP 5.2 will be added officially from the next theme version.
2. Make sure that Mail function is enabled on your server.
I can’t log in http://prntscr.com/nmrx42 Both IPs are whitelisted?
Could you provide FTP access also?
Please download “XStore import files” from this page – https://www.8theme.com/downloads/, unzip the archive, open folder of the desired version and find an archive of a slider that can be imported http://prntscr.com/nmri1f
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
May 10, 2019 at 10:45
Hello,
Custom fields functionality doesn’t relate to the theme, by default. Could you please provide screenshots of how Screen Options look with a default theme on your site?
Regards
Rose Tyler
Support staff
May 10, 2019 at 10:35
Hello,
Please describe the problem in more details with screenshots.
Additional customization is not included in basic support, so you may submit a customization request to WPKraken team.
Regards
Rose Tyler
Support staff
May 10, 2019 at 09:21
Hello, oguzonal
1) This iframe gives this – “The Google Maps Embed API must be used in an iframe.”
Try to use “GMAPS for VC Settings” element, add API key – http://prntscr.com/nmq41e and location by coordinates http://prntscr.com/nmq5pt (it is accurate, sometimes google is not parsing the location name correctly and setting the marker in the middle of the ocean).
Read this topic – https://www.8theme.com/topic/maps/
1) We did not find any critical errors.
2) What error do you get?
Have you added email for the contact form (Theme Options > Contact Form)?
Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.
Experts that will work on your problem have the following IPs:
176.98.69.38 and 176.98.70.175
Regards
Rose Tyler
Support staff
May 10, 2019 at 08:46
Hello,
Where exactly the language and currency menu was visible on mobile before the update? Is this was achieved by additional customization in files or settings from your admin panel?
Regards
Rose Tyler
Support staff
May 10, 2019 at 08:38
– Does it work the same way with a default theme?
– Have you tried to disable all 3rd-party plugins?
We are able to help only with issues related strictly to our theme.
Please describe your problems one by one in more details.
What browser do you use? Could you provide temporary wp-admin access?
Regards
Rose Tyler
Support staff
May 10, 2019 at 07:44
Hello,
I do not see the problem with the Quick View – https://prnt.sc/nmp6gn
Is there anything else I can help you with?
Regards
Rose Tyler
Support staff
May 10, 2019 at 07:41
Hello,
The problem is caused by this custom CSS code http://prntscr.com/nmp5k4 Please find where you added this code and delete or change it.
Regards
Rose Tyler
Support staff
May 10, 2019 at 07:35
Hello,
You are using old Tabs element. A new version of this element was released by WPBakery Page Builder. I would recommend you to replace the element by a new one, then you will be able to manage margins via Design Options tab of the element.
Regards
Rose Tyler
Support staff
May 10, 2019 at 07:23
Hello,
How does it work with the default WC theme – Storefront?
Please provide screenshots for better understanding the problem.
Use such screenshot maker as Lightshot https://prnt.sc/
Regards
Rose Tyler
Support staff
May 10, 2019 at 07:17
Hello,
Please provide temporary wp-admin and FTP access, so we can take a closer look.
