Hello,

The main image on the single product page is the biggest, compare to thumbnails from the gallery has, so it loads a bit longer. Speed up of the site will reduce the delay, so I would recommend you follow these recommendations https://www.8theme.com/topic/website-running-extreamly-slowly/ and fix the situation with the favicon (request to undefined image takes time).
If you mean something else, please describe the problem in more details.
Thanks in advance.

Regards

Hello,

1. Appearance > Customize > WooCommerce > Product Images.
Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the Customizer. In version 3.3.3 they removed image settings at all even from customizer. We keep the previous version of their settings http://prntscr.com/ik093w But 8theme product widgets and gallery images use WP thumbnails size (Settings > Media) because WC customizer does not have the individual settings for this because of 3.3 update.
You need to Regenerate Thumbnails to apply changes for images. Use Regenerate Thumbnails or Force Regenerate Thumbnails plugin.
2. You can download the entire theme package with all additional files from ThemeForest.
Open Royal_Multi-Purpose_Wordpress_Theme > Import_files > Essential-grid-import.

Regards

Hello,

1. Please edit class-account-register-ajax.php and change https://prnt.sc/nmu7o2 to https://prnt.sc/nmu7kb
Let me know the result.

Regards

Hello,

The functionality of Instagram was blocked on the site because of “Too Many Requests” error. This problem was passed to our developers, but there is no ready solution for now, unfortunately. Likely functionality of our Instagram widget needs to be rewritten and it will take some time. I hope a solution for the problem will be added in one of the next theme updates.
You can try to use an additional plugin for Instagram on your site, for example, https://wordpress.org/plugins/instagram-feed/

Regards

Hello,

Use optimized images. For example, http://prntscr.com/nmt9zt https://tinypng.com/

Also, in console on your site – http://prntscr.com/nmt9am , read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use.

Regards

Hello,

Thanks for contacting us.
I’ve sent this information to our developers. They will check and add fixes in the next update of the theme.

Regards

Hello,

I’ve synchronized translation of the plugin, but do not see changes on the frontend. Do you have a server cache?
Please clear all cache and check mentioned strings on the frontend. Also, check how it works with a default theme and provide screenshots.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

Hello,

1. We did not find compatibility issues.
But the compatibility with WP 5.2 will be added officially from the next theme version.
2. Make sure that Mail function is enabled on your server.

I can’t log in http://prntscr.com/nmrx42 Both IPs are whitelisted?
Could you provide FTP access also?

Regards

Hello, Paloma

Please download “XStore import files” from this page – https://www.8theme.com/downloads/, unzip the archive, open folder of the desired version and find an archive of a slider that can be imported http://prntscr.com/nmri1f
Let us know if you need any further assistance.

Regards

Hello,

Please describe the problem in more details with screenshots.

Regards

Hello, jimmy-17

Additional customization is not included in basic support, so you may submit a customization request to WPKraken team.

Regards

Hello,

1) We did not find any critical errors.
2) What error do you get?
Have you added email for the contact form (Theme Options > Contact Form)?
Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

Experts that will work on your problem have the following IPs:
176.98.69.38 and 176.98.70.175

Regards

– Does it work the same way with a default theme?
– Have you tried to disable all 3rd-party plugins?
We are able to help only with issues related strictly to our theme.

Regards

Hello,

Please describe your problems one by one in more details.
What browser do you use? Could you provide temporary wp-admin access?

Regards

Hello,

The problem is caused by this custom CSS code http://prntscr.com/nmp5k4 Please find where you added this code and delete or change it.

Regards