Forum Replies Created

Viewing 30 posts - 48,691 through 48,720 (of 68,187 total)
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  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 15:24

    Hello,

    Please provide temporary wp-admin access.

    Regards

    #214570 Copied In reply to: Editing mobile menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 15:16

    Zoom effect shows the real size of images, so upload images with the bigger dimensions.

    Regards

    #214568 Copied In reply to: Single product image size and Gallary
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:57

    You can change Single product layout to Small in Theme Options > Single product page.
    In this case, the width of the image will be 382px on desktop.

    Regards

    #214566 Copied In reply to: Single product image size and Gallary
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:43

    Hello,

    Ok. Let us know if you need any other assistance.

    Regards

    #214562 Copied In reply to: Single product View
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:42

    Hello,

    Real size of this image is 300×300 but container on the single product page is http://prntscr.com/nuxosj It won’t look great independent of theme. You need to upload images with bigger dimensions.

    Also, zoom effect shows the real size of images, if you don’t want the zoom you can disable it in Theme Options > E-commerce > Single Product Page.

    Regards

    #214561 Copied In reply to: Single product image size and Gallary
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:07

    Hello,

    Please provide URL where the image looks incorrectly and provide temporary wp-admin access.

    Regards

    #214551 Copied In reply to: Single product image size and Gallary
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:56

    Hello,

    Have you regenerated thumbnails using one of mentioned plugins?
    Also, I recommend to use a graphics editor and prepare product and category images (make them the same size) before uploading it to your media gallery.

    Regards

    #214549 Copied In reply to: Single product image size and Gallary
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:44

    Hello,

    Please watch this video https://wpbakery.com/video-academy/media-and-masonry-media-grid/ and read documentation https://kb.wpbakery.com/docs/learning-more/grid-builder/

    Regards

    #214547 Copied In reply to: Single product View
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:40

    I am glad that the problem was solved.
    Please add this code in Theme Options > Styling > Custom CSS:

    .home .content-page {
    padding:  0 !important;
}
.home footer {
    margin-top: 0px;
}

    Regards

    #214546 Copied In reply to: Problem with Rose page after installation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:37

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    #214544 Copied In reply to: The demo page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:36

    Hello,

    Thanks for using our theme.
    Appearance > Customize > WooCommerce > Product Images.
    https://docs.woocommerce.com/document/fixing-blurry-product-images/
    You need to Regenerate Thumbnails to apply changes for images. Use Regenerate Thumbnails or Force Regenerate Thumbnails plugin.

    Theme Options > Single product page > Enable slider for gallery images > On.

    Regards

    #214543 Copied In reply to: Single product image size and Gallary
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 12:11

    Hello,

    Have you activated all required plugins?
    Please provide temporary wp-admin access.

    Regards

    #214534 Copied In reply to: Problem with Rose page after installation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 11:40

    Hello,

    1) Provide screenshots for better understanding the problem. Also, provide URL and temporary wp-admin access.
    2) 

    .show-in-header .login-link label span {
    font-size: 12px;
}
.navbar-header .login-link .lost-password:hover {
    color: red;
}

    Regards

    #214532 Copied In reply to: Update problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 10:34

    Connect to your server using FTP, go to wp-content/themes/xstore-child folder, there you will find functions.php file.

    Regards

    #214529 Copied In reply to: Edit Single Page Product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 10:05

    Code from this article should be added in functions.php file of child-theme.

    Regards

    #214526 Copied In reply to: Edit Single Page Product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 09:24

    Hello,

    You’re welcome!

    Regards

    #214519 Copied In reply to: Activate new key
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:29

    Hello,

    You’re welcome!
    Could you, please provide URL of your site?
    Make sure that wp-admin credentials are correct.

    Regards

    #214516 Copied In reply to: Activate new key
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:23

    Hello,

    How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

    Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

    Let us know results.

    Regards

    #214515 Copied In reply to: Customers don't receive confirmation emails after ordering
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:08

    Hello,

    Please enable our Legenda theme on your site, because you are using another one right now. Then Make sure that Static blocks are enabled in Theme Options > Modules, go to WPBakery Page Builder > Role manager > http://prntscr.com/nuqtnq

    Regards

    #214514 Copied In reply to: using VC in static blocks
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:03

    Hello,

    Theme Options > Header > Mobile header > Promo popup in mobile menu > Off. Also, you can disable the Newsletter (Promo popup) at all via Theme Options > Promo Popup > Enable promo popup > Off.

    Regards

    #214513 Copied In reply to: Editing mobile menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 06:59

    Hello,

    You’re welcome!

    Regards

    #214512 Copied In reply to: Editing the content on the top header
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 06:58

    Hello,

    You’re welcome!

    Regards

    #214511 Copied In reply to: An issue by using WPBakery Grid builder
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 07:03

    You’re welcome!

    Regards

    #214419 Copied In reply to: Translation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 06:53

    Hello,

    Edit product > [8theme] Product Options > http://prntscr.com/ntr9nz

    Regards

    #214417 Copied In reply to: Translation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 06:20

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS:

    .wgm-second-checkout .woocommerce-terms-and-conditions-checkbox-text,
.wgm-second-checkout .shipping-service-provider-checkbox-text  {
    margin-left: 20px;
}
.wgm-second-checkout .validate-required label.checkbox {
    line-height: 1.5;
}
.wgm-second-checkout .form-row.place-order input[type="button"] {
    width: auto;
}

    Regards

    #214415 Copied In reply to: Problem with styling in checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 06:11

    Hello,

    1) It is default content that shows when the sidebar is empty, so you need to add the Product Categories widget into the sidebar and change the title there.
    2) http://prntscr.com/ntqws0
    3) Theme Options > Single product page > Tabs Settings > Custom Tab or Custom tab content on a separate product page > [8theme] Product Options.

    Regards

    #214414 Copied In reply to: Translation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2019 at 20:17

    Hello,

    Did you make changes in template files?
    Please provide temporary FTP access.

    Regards

    #214411 Copied In reply to: issue after update of theme and core plugin
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2019 at 12:41

    Hello,

    Thanks for contacting us.

    1)We excluded real images / products from demo content and replaced them by placeholders because many of our clients had the problems with demo content import because of the large size of import file and server settings. With placeholders, it takes seconds to import demo content, with images – minutes or some of users, who had limits in server setting, get the error. As a rule, our customers have their own images and there is no any problem to replace placeholders by real images.
    We’ve sent .csv file with products from the default demo version to your registration email. You can use it to import products on the site, go to Products > Import. Before the import, set desired settings for product images in Appearance > Customize > WooCommerce > Product Images – http://prntscr.com/no96eh

    2) Enable WPBakery Page Builder for static blocks – https://youtu.be/1Nu49dskD1Q then you will be able to edit a static block of Mega menu – https://prnt.sc/nthj4h > http://prntscr.com/nthj81
    This video will help you to sort out – https://youtu.be/f07MBdnFPfk

    3) Let me know which pages do you want to get (provide links from the demo). If you provide temporary wp-admin access, I will add missing pages on your site.

    Regards

    #214409 Copied In reply to: Xstore Demo import content, menu and pages are missing!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2019 at 12:03

    Theme Options > Typography > Menu > Customize mobile menu links > Colors > Mobile links color (hover, active states)
    http://prntscr.com/nth9tt > http://prntscr.com/nth9vt
    Do not forget to clear cache before checking the result.

    Regards

    #214406 Copied In reply to: Mobile menu first links can't be clicked
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2019 at 09:22

    Read these posts and follow the instructions
    https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/
    https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

    Regards

    #214404 Copied In reply to: Contact form 7
  • 1 2 3 … 1,623 1,624 1,625 … 2,271 2,272 2,273
    Viewing 48,720 results - 48,691 through 48,720 (of 68,187 total)
Viewing 30 posts - 48,691 through 48,720 (of 68,187 total)
1 2 3 … 1,623 1,624 1,625 … 2,271 2,272 2,273

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