Customers don't receive confirmation emails after ordering

This topic has 2 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

  • Avatar: zaza13
    zaza13
    Participant
    May 28, 2019 at 22:13

    Hi,
    No confirmation emails are received after submitting orders on customer side.
    Only admin emails are received.
    This wasn’t the case some time ago.
    Can you please check this?
    Thank you.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:23

    Hello,

    How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

    Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

    Let us know results.

    Regards

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