Customers don't receive confirmation emails after ordering

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  zaza13

  |

  Participant

  | May 28, 2019 at 10:13 pm

  Hi,
  No confirmation emails are received after submitting orders on customer side.
  Only admin emails are received.
  This wasn’t the case some time ago.
  Can you please check this?
  Thank you.

  Site URL: hidden

  Theme version: 1.0

  

  Content is visible for topic creator and
  support staff only.

  #214502 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 29, 2019 at 7:23 am

  Hello,

  How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

  Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

  Let us know results.

  Regards

  #214515 copied to clipboard
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