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Topic: Customers don't receive confirmation emails after ordering

zaza13

Participant

May 28, 2019 10:13 pm

Hi,
No confirmation emails are received after submitting orders on customer side.
Only admin emails are received.
This wasn’t the case some time ago.
Can you please check this?
Thank you.
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Rose Tyler

Support staff

May 29, 2019 7:23 am

Hello,

How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

Let us know results.

Regards

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