Forum Replies Created

Viewing 30 posts - 48,661 through 48,690 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 08:59

    Have you cleared all cache (using a plugin on site and from server side)?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 08:15

    Dear,

    I asked about screenshots because on first sight all fine on your site – https://gyazo.com/3f1804444891a8cb97f908555f976afc
    Please describe in more details what exactly doesn’t work correctly. You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 07:38

    Hello,

    1) Via Theme Options you can enable/disable icons, not change the order of them. By default, there is no such possibility.
    2) On the single product page, it works correctly, because the icon should be shown on mobile only. On the single post page, we will hide this icon from desktop view in the next update of the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 07:37

    Hello,

    Thanks for the notice. This will be fixed in the next update of the theme.
    To fix it right now, edit wp-content/plugins/et-core-plugin/inc/widgets/recent-posts.php file via FTP as shown on this screenshot – https://prnt.sc/nvqtx1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 07:20

    Hello,

    You can add CSS code in Theme Options > Custom CSS, for example:

    .item-design-dropdown .nav-sublist-dropdown {
        padding-top: 0.5em;
        padding-bottom: 0.5em;
    }
    .item-design-dropdown .nav-sublist-dropdown ul>li>a {
        padding: .3em .9em;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 07:13

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 07:13

    Hello,

    How does it work with the default WC theme – Storefront?
    Try to disable all the third-party plugins, that do not come bundled with our theme, clear cache and check how it works then.
    Have you made changes in template files?
    Please let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 15:32

    Hello,

    Please try to update the theme now.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 15:24

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 15:16

    Hello,

    Please try to update now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 15:01

    Hello,

    There should not be any errors with the latest version of WC.
    Have you tried to disable all 3rd-party plugins? Have you cleared the cache?
    Please provide screenshots of problems and URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 14:18

    Great. Thanks for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 13:56
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 13:21

    Hello,

    Thanks for contacting us.
    Use WPBakery Page Builder to edit the content of pages – https://kb.wpbakery.com/
    http://prntscr.com/nvecvv
    http://prntscr.com/nved5t > http://prntscr.com/nvedfa
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 12:35

    Hello,

    It requests additional customization in files.
    Copy etheme_portfolio function (xstore/framework/post-types/portfolio.php) to functions.php of xstore-child theme and add
    ?><div class="portfolio-category-description"><?php echo do_shortcode( category_description() ); ?></div><?php
    http://prntscr.com/nvdngu

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 12:16

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 12:05

    Hello,

    Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.
    Try to add this custom class for Image element – mob-center http://prntscr.com/nvd699

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 10:05

    Hello,

    Your site under maintenance mode, so we can’t check it.
    Please provide correct wp-admin access http://prntscr.com/nvbaz0

    All departments text is the text of the secondary menu http://prntscr.com/nv0igb I don’t see that the secondary menu is enabled on your site. Could you, please, tell me do you want to translate this text at the backend or on the fronend? Provide screenshot of the source text that you want to translate, not the text in the string translator.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 09:15

    Hello,

    Please read this article – https://localise.biz/wordpress/plugin/faqs/ajax-errors

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 09:12

    Hello,

    Could you, please, provide temporary wp-admin access?
    2/ Please add this code in Theme Options > Custom CSS > Global custom CSS:

    .mobile-nav-heading i {
        display:  none;
    }

    4/

    .mobile-nav li .open-child:after,
    .mobile-nav-heading.close-mobile-nav:before {
        color: black;
    }
    .mobile-nav li > ul {
        background-color:  white;
    }
    .mobile-nav li > ul:before {
        border-bottom-color: white;
    }
    .mobile-nav li > ul {
        margin-top: 0px;
        margin-bottom: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 08:47

    You can change the previous code to https://prnt.sc/nva2f6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 08:24
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 08:18

    Hello,

    How does it work with the default WC theme – Storefront?
    Try to disable all the third-party plugins, that do not come bundled with our theme, clear cache and check how it works then.
    Let us know the results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 08:12

    Hello,

    1/ Is it solved? http://prntscr.com/nv9az4 https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
    2/ How does it work with the default WC theme – Storefront? If the problem is independent of theme, contact the support of the plugin.
    Let us know results.
    3/ You can do this if you have CSS skills.
    Which product can be added to cart?
    4/ WooCommerce > Settings > Shipping > Shipping options https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-13
    5/ Unfortunately, I can’t see this screenshot. Please provide a new one.
    6/ Theme Options > Footer > Show footer demo blocks > Off.
    Please read about footer – https://www.8theme.com/demo/docs/royal/#9_footer https://youtu.be/KWAQRXZXsaw
    7/ Theme Options > Single product page > Show share buttons > Off.
    Add this code in Theme Options > Custom CSS > Global custom CSS:

    .product-information .email-link {
       display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:46

    Hello,

    By default, only search form can be placed there.
    If you disable Top bar (Theme Options > Header > Top bar > Enable top bar > Off), the content of “Left side top bar area” will be shown in the header.
    Also, you can do some additional customization. File of mentioned header type – center3.php, is placed in /xstore/headers folder. So you can edit this file via the child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:20

    Hello,

    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    In case if automatic plugin installation fails, you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder – https://www.8theme.com/download-plugins/
    Try to install demo content from XStore > Import Demos.
    Let us know the result.
    If you need any further assistance, provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:16

    Hello,

    Is FontAwesome support enabled in Theme Options > Speed Optimization?
    Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache and check if you still have the problem.
    Let us know the result.
    If you need any further assistance, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:12

    Hello,

    Redux Framework – a plugin that enables the Theme Options module.
    On your site – http://prntscr.com/nv8vii , so you need to solve these errors.
    Also, try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache and check if you still have the problem. Once you find out which plugin causes the issue, disable that plugin at all or contact the support of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:05

    Hello,

    Please describe your question in more details. Provide URL and screenshots for better understanding.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 15:44

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

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    Viewing 48,690 results - 48,661 through 48,690 (of 68,187 total)
Viewing 30 posts - 48,661 through 48,690 (of 68,187 total)
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