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Viewing 30 posts - 48,721 through 48,750 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:20

    Hello,

    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    In case if automatic plugin installation fails, you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder – https://www.8theme.com/download-plugins/
    Try to install demo content from XStore > Import Demos.
    Let us know the result.
    If you need any further assistance, provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:16

    Hello,

    Is FontAwesome support enabled in Theme Options > Speed Optimization?
    Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache and check if you still have the problem.
    Let us know the result.
    If you need any further assistance, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:12

    Hello,

    Redux Framework – a plugin that enables the Theme Options module.
    On your site – http://prntscr.com/nv8vii , so you need to solve these errors.
    Also, try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache and check if you still have the problem. Once you find out which plugin causes the issue, disable that plugin at all or contact the support of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 07:05

    Hello,

    Please describe your question in more details. Provide URL and screenshots for better understanding.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 15:44

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 15:24

    Hello,

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 15:16

    Zoom effect shows the real size of images, so upload images with the bigger dimensions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:57

    You can change Single product layout to Small in Theme Options > Single product page.
    In this case, the width of the image will be 382px on desktop.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:43

    Hello,

    Ok. Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:42

    Hello,

    Real size of this image is 300×300 but container on the single product page is http://prntscr.com/nuxosj It won’t look great independent of theme. You need to upload images with bigger dimensions.

    Also, zoom effect shows the real size of images, if you don’t want the zoom you can disable it in Theme Options > E-commerce > Single Product Page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 14:07

    Hello,

    Please provide URL where the image looks incorrectly and provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:56

    Hello,

    Have you regenerated thumbnails using one of mentioned plugins?
    Also, I recommend to use a graphics editor and prepare product and category images (make them the same size) before uploading it to your media gallery.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:44
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:40

    I am glad that the problem was solved.
    Please add this code in Theme Options > Styling > Custom CSS:

    .home .content-page {
        padding:  0 !important;
    }
    .home footer {
        margin-top: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:37

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 13:36

    Hello,

    Thanks for using our theme.
    Appearance > Customize > WooCommerce > Product Images.
    https://docs.woocommerce.com/document/fixing-blurry-product-images/
    You need to Regenerate Thumbnails to apply changes for images. Use Regenerate Thumbnails or Force Regenerate Thumbnails plugin.

    Theme Options > Single product page > Enable slider for gallery images > On.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 12:11

    Hello,

    Have you activated all required plugins?
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 11:40

    Hello,

    1) Provide screenshots for better understanding the problem. Also, provide URL and temporary wp-admin access.
    2)

    .show-in-header .login-link label span {
        font-size: 12px;
    }
    .navbar-header .login-link .lost-password:hover {
        color: red;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 10:34

    Connect to your server using FTP, go to wp-content/themes/xstore-child folder, there you will find functions.php file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 10:05

    Code from this article should be added in functions.php file of child-theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 09:24

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:29

    Hello,

    You’re welcome!
    Could you, please provide URL of your site?
    Make sure that wp-admin credentials are correct.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:23

    Hello,

    How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

    Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

    Let us know results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:08

    Hello,

    Please enable our Legenda theme on your site, because you are using another one right now. Then Make sure that Static blocks are enabled in Theme Options > Modules, go to WPBakery Page Builder > Role manager > http://prntscr.com/nuqtnq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 07:03

    Hello,

    Theme Options > Header > Mobile header > Promo popup in mobile menu > Off. Also, you can disable the Newsletter (Promo popup) at all via Theme Options > Promo Popup > Enable promo popup > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 06:59

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2019 at 06:58

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 07:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 06:53

    Hello,

    Edit product > [8theme] Product Options > http://prntscr.com/ntr9nz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 27, 2019 at 06:20

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS:

    .wgm-second-checkout .woocommerce-terms-and-conditions-checkbox-text,
    .wgm-second-checkout .shipping-service-provider-checkbox-text  {
        margin-left: 20px;
    }
    .wgm-second-checkout .validate-required label.checkbox {
        line-height: 1.5;
    }
    .wgm-second-checkout .form-row.place-order input[type="button"] {
        width: auto;
    }

    Regards

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    Viewing 48,750 results - 48,721 through 48,750 (of 68,227 total)
Viewing 30 posts - 48,721 through 48,750 (of 68,227 total)
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