Page 1613 – 8theme.com

Forum Replies Created

Viewing 30 posts - 48,361 through 48,390 (of 68,227 total)

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Rose Tyler

Support staff

June 26, 2019 at 13:23

Hello, @mackann

Thanks.

Regards

#216253 Copied In reply to: URGENT – updated and now home page is gone

Rose Tyler

Support staff

June 26, 2019 at 13:22

Hello,

We can see – http://prntscr.com/o6x5g5 Please check and provide us with a path to the theme folder on FTP.

Regards

#216252 Copied In reply to: Problem after updating

Rose Tyler

Support staff

June 26, 2019 at 13:05

Hello @mackann,

Have you cleared cache after the update?
Create a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide FTP access.

Regards

#216249 Copied In reply to: URGENT – updated and now home page is gone

Rose Tyler

Support staff

June 26, 2019 at 12:56

Dear,

Could you, please, describe in more details the unsolved error?

Regards

#216246 Copied In reply to: following update I get this error on the home page only

Rose Tyler

Support staff

June 26, 2019 at 12:49

Hello,

I do not see the warning on your Home page. Please provide a screenshot. Use such screenshot maker as Lightshot https://prnt.sc/
Also, describe the problem in more details.

Regards

#216244 Copied In reply to: following update I get this error on the home page only

Rose Tyler

Support staff

June 26, 2019 at 12:45

Hello,

I am glad that you sorted out.

Regards

#216243 Copied In reply to: URGENT – updated and now home page is gone

Rose Tyler

Support staff

June 26, 2019 at 12:32

You can add code like this
<img src="https://xstore4-qieiudwfys4jovetzvnw.stackpathdns.com/wp-content/uploads/2018/08/11.jpg" alt="" class="alignnone size-medium" />
http://prntscr.com/o6wclu > http://prntscr.com/o6wcqz

Regards

#216239 Copied In reply to: Brand page image
Rose Tyler

Support staff

June 26, 2019 at 12:05
Hello,

You need to use custom CSS code.
Add this code in Theme Options > Custom CSS:
1) http://prntscr.com/o6vvjh

.single-product .woocommerce-message { background-color: #ff8da7; color: white; border-top-color: black !important; } .single-product .woocommerce-message:before { color: black; }

2) http://prntscr.com/o6vw9y

.et-open { color: white; background-color: #ff8da7; padding: 0px 5px !important; }

3) http://prntscr.com/o6vxea

.woocommerce-form-coupon-toggle .woocommerce-info { background-color: #ff8da7; color: white; padding: 0px 5px; } .woocommerce-form-coupon-toggle .woocommerce-info a:not(.button) { color: #8e8e8e; }

Regards
#216232 Copied In reply to: Theme personalization
Rose Tyler

Support staff

June 26, 2019 at 07:25

Hello,

1) Looks like this field is added by an additional plugin. Please check the translation of plugins on your site. Without access to your dashboard, I can’t say more.
2) http://prntscr.com/o6rns8 http://prntscr.com/o6rnya
“SKU” and “categories” relate to our theme translation.
I would recommend you to synchronize translations.
Make sure you placed translation files of the theme into the /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo).
Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file. Then you will be able to translate untranslated strings.

Regards

#216213 Copied In reply to: question about translations.

Rose Tyler

Support staff

June 26, 2019 at 07:13

Hello,

Please describe the problem in more details.
Have you read our documentation? https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#216212 Copied In reply to: URGENT PLEASE – Error Translation
Rose Tyler

Support staff

June 26, 2019 at 07:06
Hello,

Thanks for using our theme.
1) To remove this default margin, add the next code in Custom CSS for page:

.page-heading-slider .wpb_revslider_element { margin-bottom: 0px; }

http://prntscr.com/o6rjc6
2) Go to edit the page and disable the sidebar – https://prnt.sc/o6rjl2

Regards
#216211 Copied In reply to: Eliminar espacios en blanco entre filas y buscador fijo en página inicio
Rose Tyler

Support staff

June 26, 2019 at 07:01

Hello,

You need to select a category in settings of the Products element – http://prntscr.com/o6rhor

Regards

#216210 Copied In reply to: How to link tabs to categories?

Rose Tyler

Support staff

June 26, 2019 at 06:57

Hello,

Please describe the desired result in more details with screenshots.
Thanks in advance.

Regards

#216209 Copied In reply to: Sizing guide i need to show only one category

Rose Tyler

Support staff

June 23, 2019 at 16:38

Hello,

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Contact your hosting provider and request increase these values – http://prntscr.com/o5luu0
You can install plugins via Appearance > Install plugins or via FTP, download archives from this page https://www.8theme.com/downloads/
Then follow this article – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Regards

#216056 Copied In reply to: Some plugins are not installed

Rose Tyler

Support staff

June 23, 2019 at 15:15

Hello,

You’re welcome!
Have a nice day.

Regards

#216053 Copied In reply to: Single blog post does not show correctly

Rose Tyler

Support staff

June 23, 2019 at 13:53

Hello,

Sorry, but we do not guarantee compatibility with third-party plugins.
You may contact the support of the seo plugin.

Regards

#216051 Copied In reply to: About add to cart page problem

Rose Tyler

Support staff

June 23, 2019 at 13:50

Hello,

Fixed. Please clear cache and check.

Regards

#216050 Copied In reply to: Font colour setting in Typography doesn't work after update

Rose Tyler

Support staff

June 23, 2019 at 13:49

Hello,

Fixed. Please check the site now.
Also, make sure that your email in settings is correct https://prnt.sc/o5kbyc

Regards

#216049 Copied In reply to: Single blog post does not show correctly

Rose Tyler

Support staff

June 23, 2019 at 12:13

Hello,

We do not guarantee compatibility with third-party plugins. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
We can help you with existing theme settings only, additional customization is outside the scope of our support, sorry.

Regards

#216048 Copied In reply to: About the purchase experience

Rose Tyler

Support staff

June 23, 2019 at 12:11

Hello,

I can’t say bit sure why you face the problem, unfortunately, because I do not see it – http://prntscr.com/o5jie6 http://prntscr.com/o5jigl
Please try to edit pages one more time. On which page the problem persists? What browser do you use?

Regards

#216047 Copied In reply to: WPBakery Preloader Stuck

Rose Tyler

Support staff

June 23, 2019 at 12:05

Hello,

Where exactly it should be added?
Do you use the Custom heading element? https://prnt.sc/o5jgqn
Please provide screenshots for better understanding the desired result https://prnt.sc/

Regards

#216046 Copied In reply to: Backgroundcolor title

Rose Tyler

Support staff

June 23, 2019 at 10:59

Hello,

1) Woocommerce > Settings > Products > Add to cart behaviour > Redirect to the cart page after successful addition.
2) There is no such possibility by default.

Regards

#216042 Copied In reply to: About the purchase experience

Rose Tyler

Support staff

June 23, 2019 at 10:57

Hello,

You’re welcome!
Thank you for using our theme.

Regards

#216041 Copied In reply to: product sale counter

Rose Tyler

Support staff

June 23, 2019 at 08:12

Hello,

Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

Regards

#216035 Copied In reply to: hoverbox doesnt work in mobile version

Rose Tyler

Support staff

June 23, 2019 at 08:01

Hello,

[8theme] Product Options > Sale counter > Single https://prnt.sc/o5hrig

Regards

#216033 Copied In reply to: product sale counter

Rose Tyler

Support staff

June 22, 2019 at 17:03

Hello,

Make sure that you updated the theme to 2.5 version http://prntscr.com/o5ak5x
Then activate CMB2 (Metaboxes framework) plugin http://prntscr.com/o5akh2
Let us know the result.

Regards

#216031 Copied In reply to: Single blog post does not show correctly

Rose Tyler

Support staff

June 22, 2019 at 16:38

Hello,

We do not guarantee compatibility with third-party plugins.
Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
Maybe authors of the plugin will be able to help you.

Regards

#216029 Copied In reply to: Cart Issue in Mobile

Rose Tyler

Support staff

June 22, 2019 at 15:32

Hello,

It could be 3 reasons of the problem:
1) You did not activate theme using the purchase code
2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
3) Your user has limited permissions
If it does not help provide me temporary Dashboard and FTP access to your site to check.

Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

Regards

#216027 Copied In reply to: Theme registration problem

Rose Tyler

Support staff

June 22, 2019 at 15:03

Hello,

Thanks for contacting us.

https://prnt.sc/o59e92 – this is a standard notice.
I do not see any problem with your purchase code.

Feel free to ask if you have any other questions.

Regards

#216025 Copied In reply to: Theme registration problem

Rose Tyler

Support staff

June 22, 2019 at 14:29

Hello,

Thanks for contacting us.
I’ve passed this problem to our developers. They will be able to check it on Monday (due to weekends).
We will let you know.

Regards

#216023 Copied In reply to: Related products slider issues
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Viewing 48,390 results - 48,361 through 48,390 (of 68,227 total)

Viewing 30 posts - 48,361 through 48,390 (of 68,227 total)

← 1 2 3 … 1,612 1,613 1,614 … 2,273 2,274 2,275 →

Forum Replies Created

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