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Viewing 30 posts - 48,391 through 48,420 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 12:48

    Hello,

    Sorry, but we are theme support, so are able to help with issues related strictly to our theme. If the problem is independent of the theme you need to check if one of the additional plugins causes it.
    If it doesn’t relate to plugins, you can contact WooCommerce support via support forum. Do not forget to mention that the problem persists even with the default theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 12:22

    This one – https://dropmefiles.com/HuIOX will be even better because was optimized – http://prntscr.com/o57zcj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 12:12

    Please compare – https://prnt.sc/o57viw and https://prnt.sc/o57vnm The correct one will be – http://prntscr.com/o57vvt
    Download the correct image by this link – https://dropmefiles.com/PaLYL and upload on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 10:33

    Dear,

    This is a screenshot of footer https://ibb.co/z7m52WH and “Transparent-logo-2.png” image is placed here https://prnt.sc/o573bb
    bra_lingrie.png is your logo image in the header, so it should not affect the footer.
    Olga suggested you replace both logos, reduce Transparent-logo-2.png 1239×463 to 230×86 and bra_lingrie.png 2000×1167 to 257×150 or (300×175 http://prntscr.com/o574l5)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 10:09

    Hello,

    Provide temporary wp-admin and FTP access, one of our developers will take a closer look. We’ll inform you on Monday about the results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 10:05

    Hello,

    How does it work with the default WC theme – Storefront?
    Do you have this problem when parent XStore theme is activated on the site? As I can see, your child theme contains outdated files – https://prnt.sc/o56vi0
    If you have the problem with parent XStore theme only, try to disable all the third-party plugins, that do not come bundled with our theme and check the beauty-care category then.

    To fix outdated files, compare 2 files, add the missing code to your child theme files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 08:27

    Hello,

    Thanks for the reply. The topic was passed to our developers. They will be able to check and fix the problem on Monday (due to weekends).
    Don’t change access before my next message, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 08:20

    Hello,

    There is no such possibility by default. But you can add custom CSS code for page – https://prnt.sc/o565o6 to achieve the desired styling. Inspect code using inspector tools. To access it, open a web page in Google Chrome. Either:
    -Select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 08:17

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme.
    Enable plugins one by one to find out which one causes the error, then contact the support of that plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 08:08

    Hello,

    2000×1167 image is shown on your footer now, so I do not see the problem with the second image.
    Do you use Single image element there? This element has an option to set size – http://prntscr.com/o562d7 try to set 230×86 or “full”

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 08:03

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 08:01

    Hello,

    Do you mean this http://prntscr.com/o56180 ? Go to Theme Options > Menu > Menu styling > Main menu links > Paddings.
    Also, try to use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 16:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 15:28

    Hello,

    Please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 15:25

    Hello,

    The problem is caused by slag. We’ve changed it http://prntscr.com/o4wh0c and the category works fine. The problem is independent of the theme because persists even with the default theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 14:52

    Dear,

    Have you changed FTP access?
    If you can’t do tests:
    – Temporary activate Storefront theme and check the category page then
    – Temporary deactivate 3rd-party plugins and check if this helps
    – enable WP debug mode and check if any error shows on the category page.
    Please provide correct FTP access http://prntscr.com/o4vy9y and wait without doing changes. I will pass your problem to one of our developers to check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 14:41

    How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

    Have you tried to disable all 3rd-party plugins? If the problem relates to a plugin, you need contact support of that plugin.

    As I see, you are working on the site, so I won’t touch it to prevent a mess.
    Let us know the results of tests.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 14:33

    Dear,

    Sorry, but your problem is a bit unclear for me. I can see products on your Home page showing by [8theme] Products element.
    Please describe the issue in more details.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 14:02

    Hello,

    Is the problem solved https://prnt.sc/o4v3ch ?
    On which page do you get this error https://prnt.sc/o4u9bp ? Make sure that CMB2 (Metaboxes framework) plugin is installed and activated (Appearance > Install Plugins).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 13:54

    Hello,

    Have you sorted out http://prntscr.com/o4uzxl ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 13:51

    Hello,

    Go to Theme Options > Header > Header styles > http://prntscr.com/o4uxfo , Theme Options > Menu > Menu styling > Main menu links > http://prntscr.com/o4uy24 ,
    add this code in Theme Options > Custom CSS > Global Custom CSS:

    .nav-sublist-dropdown {
        top: 80%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 13:23

    Hello,

    About this https://prnt.sc/nva6hh – go to Theme Options > Header settings > Enable header overlap > Off, then add this code in Theme Options > Custom CSS > Global custom CSS:

    .header-search, .fixed-header-area .header-search {
        margin-top: 0px !important;
    }
    .fixed-already .navbar-header.navbar-right{
        margin-right: 10px;
    }

    and Custom CSS for mobile:

    .header-type-9.header-wrapper .header-logo,
    .fixed-header-area .header-logo {
        top: 5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 12:22

    We can’t log in your dashboard. Please provide correct access.
    What did you do before the problem appeared? Have you installed an additional plugin?
    Enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 11:29

    I do not see the problem on your Home page http://prntscr.com/o4srak
    Did you make changes in template files?
    Provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 11:06

    Hello,

    Make sure Core plugin is activated on your site.
    Clear all cache and check the site one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 10:44

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 10:30
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 09:04
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 07:09

    Hello,

    Please check now.
    This border you can remove http://prntscr.com/o4p1mi by deleting code – http://prntscr.com/o4p1xl
    and this one http://prntscr.com/o4p22l > http://prntscr.com/o4p276

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2019 at 07:03

    You’re welcome!

    Regards

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    Viewing 48,420 results - 48,391 through 48,420 (of 68,227 total)
Viewing 30 posts - 48,391 through 48,420 (of 68,227 total)
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