Hello,

It could be 3 reasons of the problem:
1) You did not activate theme using the purchase code
2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
3) Your user has limited permissions
If it does not help provide me temporary Dashboard and FTP access to your site to check.

Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

Regards

Hello,

Thanks for contacting us.
I’ve passed this problem to our developers. They will be able to check it on Monday (due to weekends).
We will let you know.

Regards

This one – https://dropmefiles.com/HuIOX will be even better because was optimized – http://prntscr.com/o57zcj

Regards

Dear,

This is a screenshot of footer https://ibb.co/z7m52WH and “Transparent-logo-2.png” image is placed here https://prnt.sc/o573bb
bra_lingrie.png is your logo image in the header, so it should not affect the footer.
Olga suggested you replace both logos, reduce Transparent-logo-2.png 1239×463 to 230×86 and bra_lingrie.png 2000×1167 to 257×150 or (300×175 http://prntscr.com/o574l5)

Regards

Hello,

How does it work with the default WC theme – Storefront?
Do you have this problem when parent XStore theme is activated on the site? As I can see, your child theme contains outdated files – https://prnt.sc/o56vi0
If you have the problem with parent XStore theme only, try to disable all the third-party plugins, that do not come bundled with our theme and check the beauty-care category then.

To fix outdated files, compare 2 files, add the missing code to your child theme files.

Regards

Hello,

There is no such possibility by default. But you can add custom CSS code for page – https://prnt.sc/o565o6 to achieve the desired styling. Inspect code using inspector tools. To access it, open a web page in Google Chrome. Either:
-Select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
-Right-click on any page element and select Inspect Element.
The DevTools window will open at the bottom of your Chrome browser.

Regards

Hello,

2000×1167 image is shown on your footer now, so I do not see the problem with the second image.
Do you use Single image element there? This element has an option to set size – http://prntscr.com/o562d7 try to set 230×86 or “full”

Regards

Hello,

Do you mean this http://prntscr.com/o56180 ? Go to Theme Options > Menu > Menu styling > Main menu links > Paddings.
Also, try to use such screenshot maker as Lightshot https://prnt.sc/

Regards

Hello,

Please describe the desired result in more details.

Regards

Dear,

Have you changed FTP access?
If you can’t do tests:
– Temporary activate Storefront theme and check the category page then
– Temporary deactivate 3rd-party plugins and check if this helps
– enable WP debug mode and check if any error shows on the category page.
Please provide correct FTP access http://prntscr.com/o4vy9y and wait without doing changes. I will pass your problem to one of our developers to check.

Regards

Dear,

Sorry, but your problem is a bit unclear for me. I can see products on your Home page showing by [8theme] Products element.
Please describe the issue in more details.
Feel free to ask if you have any other questions.

Regards

Hello,

Have you sorted out http://prntscr.com/o4uzxl ?

Regards

Hello,

About this https://prnt.sc/nva6hh – go to Theme Options > Header settings > Enable header overlap > Off, then add this code in Theme Options > Custom CSS > Global custom CSS:

.header-search, .fixed-header-area .header-search {
    margin-top: 0px !important;
}
.fixed-already .navbar-header.navbar-right{
    margin-right: 10px;
}

and Custom CSS for mobile:

.header-type-9.header-wrapper .header-logo,
.fixed-header-area .header-logo {
    top: 5px;
}

Regards

I do not see the problem on your Home page http://prntscr.com/o4srak
Did you make changes in template files?
Provide us with temporary wp-admin and FTP access.

Regards

You’re welcome!

Regards