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Topic: Products on Subcategories pages not showing

Gaurav

Participant

June 22, 2019 9:27 am

Hi
Product subcategories showing number of product assign to it in admin dashboard but we are unable to see products on subcategories in fronted on subcategory page. Please help me to look into this. I am very frustrated about this. I am wasting 2 days to debug this. But still product not showing on product subcategory pages. Please check here http://1staging.org/perfumes/product-category/womens-fragrance/beauty-care/.
Site URL: hidden
Theme version: 5.3.1
WooCommerce version: 3.6.4

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Rose Tyler

Support staff

June 22, 2019 10:05 am

Hello,

How does it work with the default WC theme – Storefront?
Do you have this problem when parent XStore theme is activated on the site? As I can see, your child theme contains outdated files – https://prnt.sc/o56vi0
If you have the problem with parent XStore theme only, try to disable all the third-party plugins, that do not come bundled with our theme and check the beauty-care category then.

To fix outdated files, compare 2 files, add the missing code to your child theme files.

Regards

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Gaurav

Participant

June 22, 2019 11:29 am

Hi

Thanks For Replying

Please check below inline comments written after >>

How does it work with the default WC theme – Storefront? >>This is issue also seen in other theme as well.
Do you have this problem when parent XStore theme is activated on the site? As I can see, your child theme contains outdated files – https://prnt.sc/o56vi0>>I think There is no isssue for outdated files. This issue persistent in other themse as well. In other theme we have not using overriding
If you have the problem with parent XStore theme only, try to disable all the third-party plugins, that do not come bundled with our theme and check the beauty-care category then.>>Can you please check this for me. Please help me for this. What is happening.

To fix outdated files, compare 2 files, add the missing code to your child theme files.
>>We are using child theme.

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Rose Tyler

Support staff

June 22, 2019 12:48 pm

Hello,

Sorry, but we are theme support, so are able to help with issues related strictly to our theme. If the problem is independent of the theme you need to check if one of the additional plugins causes it.
If it doesn’t relate to plugins, you can contact WooCommerce support via support forum. Do not forget to mention that the problem persists even with the default theme.

Regards

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