We need access not just to your Dashboard but to your files, so provide FTP access also. Contact your hosting provider to get FTP host, user, password, and port.

Regards

Hello,

Download “XStore import files” from this page https://www.8theme.com/downloads/ and you will find folders of all demo versions > select the desired one > import archives of sliders http://prntscr.com/oehvti

Regards

Hello,

Thanks for contacting us.
As I can see, the default demo version is installed on your site.
Do you want to import another demo version?
We excluded real images from demo content and replaced them by placeholders because many of our clients had the problems with demo content import because of the large size of import file and server settings.
We provide import of products examples with placeholders, so you need to upload own products and images. Please read WC documentation – https://docs.woocommerce.com/document/managing-products/
The menu from the demo can’t be imported because WP does not support custom menu options, you need to create own menu, go to Appearance > Menus.

I’ve edited your Home page, please check now.
Let us know if you need any further assistance.

Don’t keep enabled plugins that you don’t use, for example, Master Slider Pro and Essential Grid are not required and can be disabled. Every additional plugin calls additional styles and scripts and slows down the site.

Regards

Hello,

You need to submit a refund request for the Slider revolution on the codecanyon and describe your situation there.
We are not developers of the plugin, themes developers only, so we can’t help you with the refund for the plugin.

Regards

Hello,

Please read this article https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
If following these recommendation doesn’t help, provide us with temporary wp-admin and FTP access, we will check what can be done to help you.

Regards

Hello,

Thanks for contacting us.
Unfortunately, there is no such sync possibility.
Have you sorted out with the photo displaying http://prntscr.com/oefic8 ?
Also, Massive Addons for WPBakery Page Builder plugin (Appearance > Install plugins > Install / Activate the plugin) provide 2 more elements – http://prntscr.com/oefhhg for the testimonials displaying http://prntscr.com/oefhuc

Regards

Hello,

Please create separate topics for new questions.
Theme Options > Shop > Product style > Product content elements > http://prntscr.com/oefeu9

Regards

Hello,

Please create separate topics for different questions.

1) General site speed depends on many factors. Below you’ll find the main of them:
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
– Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: https://tinypng.com/ , Compressor.io, Kraken.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.
– Server/Hosting. Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

Check your site via GTMetrix service https://gtmetrix.com/ and follow the recommendations to speed up the site.
In case you need professional help with site optimization you may contact WPKraken team https://wpkraken.io/?ref=8theme because unfortunately, that is outside the scope of our support.

2) Please describe the problem in more details, provide screenshots and URLs.
You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots.

Regards

Hello,

You’re welcome!

Regards

Hello,

1. You can set desired settings of Font Size and Line Height via XStore > Theme Options > Typography > Content > Body Font.
If you want to change font-size and line-height for the short description only, add this code in Theme Options > Custom CSS > Global custom CSS:

.single-product .product-information .short-description p,
.single-product .product-information .short-description li {
    font-size: 15px;
    line-height: 1.5;
}

2. You can activate “Sold individually” – http://prntscr.com/oe2yz6
3. WooComemrce > Setings > Products > Inventory https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options
http://prntscr.com/oe30y2
4. If you want to keep just wishlist icon on the single product page then go to Wishlist plugin settings and remove text for the wishlist button http://prntscr.com/nebia2
5. Add this code in functions.php file of your child theme:

remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 10);
add_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 30);

6. Theme Options > Single product page > Tabs Settings > Custom Tab.
Custom tab content on a separate product page > [8theme] Product Options.
If you want to add more tabs, use the code from this article in fucntions.php of your child theme – https://docs.woocommerce.com/document/editing-product-data-tabs/
7. Add this code in Theme Options > Custom CSS:

.single-product .product-share {
    justify-content: flex-end;
}

It is an old screenshot, we will change it in our docs.

Regards

To import additional pages go to XStore > Import demos > Import of the additional pages > http://prntscr.com/oe03vg

Regards

Hello,

Provide us with URL of the mentioned page, temporary wp-admin, and FTP access http://prntscr.com/odyxa1

Regards

Hello,

Thanks for contacting us.
Please provide screenshots for better understanding the problem.
You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots.
Also, provide us with temporary wp-admin access http://prntscr.com/odyf90

Regards

Hello,

Add this code in Theme Options > Custom CSS:

.content-product .product-title a {
    min-height: 50px;
}
.product-details .yith-wcbr-brands-logo {
    min-height: 85px;
}

Regards

Hello,

The fixed header is generated automatically by the script. That’s why if you want to change its content you need to edit script https://prnt.sc/hp5ms5 (xstore/js/etheme.js, xstore/js/etheme.min.js).
Do changes via child theme.

Regards