Hello, Ainsley,

Great.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Anas,

Thank you for reaching out to us with your concern.

At first sight, we do not see problems – https://prnt.sc/hBlvkCtPXm2L

We recommend experimenting with various image sizes and the spacing you leave around them. Once you find the optimal configuration, please use a graphic editor to ensure all images for the categories are uniform in style, size, and proportions.

Best Regards,
8Theme’s Team

Hello Pille,

To enable the Sidebar on the Shop page, go to XStore Builders > Products Archive > edit template https://prnt.sc/vJS2ugl5p47J For example – https://prnt.sc/M34zLXIlhrmG

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

https://prnt.sc/MmOHzetCcMIY – please provide correct wp-admin access and FTP access additionally.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Oliver,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern regarding the favicon display issue on search engines after installing XStore. We understand how important it is for your site’s favicon to display correctly across all platforms.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

Based on your description, it seems that the issue might be related to the caching mechanisms used by search engines. Often, search engines will cache favicons for a period, and changes might not reflect immediately. Here are a few steps you can take to potentially resolve the issue:

1. **Clear Browser and Server Cache:** Ensure that you have cleared your browser cache and, if applicable, your server cache. This can sometimes help in refreshing the content that is served to search engines.

2. **Re-submit your URL to Search Engines:** You can try re-submitting your site’s URL to search engines. This can sometimes prompt them to refresh their cached data, including favicons.

3. **Use a Different Favicon File Name:** If the issue persists, try renaming the favicon file and updating the link in your website’s header. Search engines might recognize this as a new element and refresh the cached icon.

4. **Check for Redirects:** Ensure that there are no redirects interfering with the direct access to your favicon file.

5. **Wait for Automatic Update:** Sometimes, the simplest solution is to wait, as search engines will eventually update their cached information, including favicons.

If you have tried these steps and still face issues, please let us know. We are here to assist you further and ensure that your experience with XStore is smooth and beneficial.

Best Regards,
8Theme’s Team

Hello, Daniel,

Please provide temporary wp-admin and FTP access. Additionally, we need video and screenshots from you for a better understanding of your requests.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Carneiro,

Thank you for reaching out to us with your request.

Have you tried to edit Header Builder > Mobile header content?
Could you provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello, Davec,

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. You need to use the builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello Pille,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your settings.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the purchase code into the Private Content area.

Best Regards,
8Theme’s Team

Hello, Denial Design,

We appreciate your prompt response.

You forget to provide screenshots.

For example, your WooCommerce settings – https://prnt.sc/uEnZFkllHITb and the result – https://gyazo.com/4a52f56db20fc1168673eb356fbc47f9

Where exactly is the currency symbol incorrect?

Best Regards,
8Theme’s Team

Hello, gabrielet,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ainsley,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Eleni,

Thank you for reaching out to us with your query.

Please read this article – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Or go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Pille,

Thank you for contacting us and for using XStore.

Please submit a new topic for your questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

This article will help you add Product Categories for Menus – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

Shop sidebar content can be edited via Appearance > Widgets > https://prnt.sc/kSQWkOAQsq_E

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team