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Problem in te shopping page filter => sort product by price

This topic has 8 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Jack Richardson

albaghlisponge

Participant

August 27, 2024 at 12:25

Hello!
There is a problem on the product page when making a sort by price and it has been explained in the attached video. https://youtu.be/–xqef8d_7A

In the video the contents of the drop-down list do not appear when selected so I will show you here.

The problem occurs when arranging products based on the price, whether from the highest to the lowest or vice versa
Products are not properly arranged according to the choice formed in some products and not all
What’s the solution? Thank you

#411789 Copied

7 Answers

Rose Tyler

Support staff

August 27, 2024 at 14:04

Hello,

Thank you for reaching out to us.

We can’t watch your video. Please provide a new one. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Additionally, provide correct temporary wp-admin access.

Best Regards,
8Theme’s Team

#411808 Copied

albaghlisponge

Participant

August 28, 2024 at 08:44

the correct vedio URL is ( https://we.tl/t-scYZ071j0y)

Please contact administrator
for this information.

#411935 Copied

Rose Tyler

Support staff

August 28, 2024 at 10:56

Hello,

We appreciate your prompt response.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

https://prnt.sc/MmOHzetCcMIY – please provide correct wp-admin access and FTP access additionally.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#411978 Copied

albaghlisponge

Participant

August 28, 2024 at 11:49

the new user name and pass
I cant give you the FTP number

Please contact administrator
for this information.

#411991 Copied

Jack Richardson

Support staff

August 28, 2024 at 12:29

Dear @albaghlisponge,

I hope this message finds you well.

We have not yet received a response regarding your testing of the default Storefront theme. Could you kindly confirm whether these tests were conducted and, if so, share the results with us?

Additionally, it would be helpful to know whether the issue you encountered persists solely with our XStore theme or if it is also present with the default theme. This information is crucial for us to isolate the problem effectively.

Please consider clearing the WooCommerce cache, as this might resolve the issue by refreshing the prices applied to the filters.

It is important to note that our theme displays products on the shop page based on queries generated by WooCommerce code. Therefore, if the results are consistent with those of the default theme, the issue may not be related to our theme. In such a case, we recommend contacting WooCommerce support for further assistance.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

#412003 Copied

albaghlisponge

Participant

August 28, 2024 at 13:44

Regarding the reply, I don’t have any other attribute other than X-store.
And I did caching.

#412022 Copied

Jack Richardson

Support staff

August 28, 2024 at 15:24

Dear @albaghlisponge,

We hope this message finds you well. To proceed with diagnosing the issue you’ve encountered, we kindly ask that you install the default theme, such as Storefront, and follow the previously provided instructions. This step is crucial for us to determine whether the problem is exclusive to our theme or also occurs with the default theme.

Should the issue persist with the default theme, it may indicate a bug within the WooCommerce plugin, which would require resolution from their end. Please note that our support team is dedicated to resolving issues specifically related to our themes or plugins developed by our team.

Once you have conducted the test using the Storefront theme, we would appreciate it if you could provide us with screenshots or a video of the results. This will help us further understand the nature of the issue in comparison to its occurrence with our XStore theme.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#412042 Copied
Tagged: best selling, price filter, product sorting, resolve woocommerce issues, shopping page problem, woocommerce themes
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