2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.
Do you use a cache plugin OR Optimizer plugin? Please test how it works when this plugin is disabled.
We hope this helps.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
August 28, 2024 at 07:26
Hello, gabrielet,
You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 28, 2024 at 07:05
Hello, zenbeos,
Thank you so much for purchasing our theme and contacting our support center.
To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 28, 2024 at 07:04
Hello, Ainsley,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 28, 2024 at 07:02
Hello, gabrielet,
Thank you for reaching out to us with your query. Yes, XStore version 9.3.18 is fully compatible with WooCommerce 9.2.3. You should be able to use them together without any issues. If you have any more questions or need further assistance, please feel free to contact us.
Or go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 28, 2024 at 06:59
Hello, Vítor Carneiro,
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
August 27, 2024 at 15:25
Hello, Zdenky,
You’re welcome!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 15:11
Hello, Mirza Ahtsham,
Thank you for reaching out to us with your query.
“Category display” can be changed via Appearance > Customizer > WooCommerce (Shop) > Product Catalog.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 15:08
Hello, Richard,
Thank you for reaching out to us with your query.
Yes, it is indeed possible to export the theme configuration from your testing site and then import it into your live website. This process typically involves exporting a settings file from your theme’s options panel on the testing site, which can then be imported into the theme settings on the live site. Please go to Theme Options > Export/Import.
Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 15:06
Hello, filiphdan,
Thank you for reaching out to us with your request.
The mobile menu with 2 tabs is separated from the login, sign up, and social icons elements. There is no option to remove the mentioned elements from the Off-Canvas when a particular tab is activated.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 15:03
Hello, Zdenky,
Thank you for reaching out to us. We are more than happy to assist you with creating a menu for the mobile version of your website.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 14:30
Hello, Denial Design,
Thank you for reaching out to us.
Please provide some images so we can better understand your request.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 14:28
Hello, dybwpath,
Thank you for reaching out to us.
Please provide temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
August 27, 2024 at 14:20
Hello mkhurram101,
Thank you for reaching out to us with your concern.
“Redirect to the cart page after successful addition” can be activated via WooCommerce > Settings > Products > Add to cart behaviour
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 14:06
Hello, Mirza Ahtsham,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 14:04
Hello,
Thank you for reaching out to us.
We can’t watch your video. Please provide a new one. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Additionally, provide correct temporary wp-admin access.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 13:59
Hello Albaghlisponge,
We can’t watch your video, unfortunately. Please provide a new one.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 12:14
Hello,
Thank you for reaching out to us with your inquiry. We appreciate your interest in ensuring compatibility between FunnelKit and our XStore theme.
As of now, we do not have specific records of user experiences regarding the integration of FunnelKit with XStore. However, we understand the importance of ensuring that the tools and plugins you choose work seamlessly with our theme.
We recommend checking the compatibility of FunnelKit with WooCommerce, as XStore is fully optimized for this platform. If FunnelKit supports WooCommerce, it is likely to be compatible with XStore. Additionally, you might consider setting up a staging environment to test the compatibility yourself, or you could reach out directly to FunnelKit’s support team for more detailed insights.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 12:12
Hello, Nim,
Thank you for contacting us regarding your concerns.
1/ We’ve updated the theme on your site. Please clear cache and check the result.
2/ “It should be like step by step Horizontally but it is Vertically Columned!” – this is the HTML content you inserted – https://prnt.sc/b4MgI_7GB-WB Edit product description > Text tab content.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 07:04
Hello,
Thank you for contacting us and for using XStore.
WPML > Languages > Menu language switcher > Add.
Contact support of WPML to get further assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 27, 2024 at 06:14
Hello
Thank you for reaching out to us.
https://prnt.sc/u2_nEqkR8SG7 – To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.
Please provide the URL of the product from your site and temporary wp-admin access. We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
