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Viewing 30 posts - 46,591 through 46,620 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 09:41

    Hello,

    Our theme uses ajax request to show the quick view window. The content of this block is loaded after the full page upload. Looks like this behavior is uninspected for the plugin functionality, so there is the issue. Please contact the authors of the plugin and ask to check this situation more deeply https://prnt.sc/ptlzbh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 09:15

    Hello,

    Try to change Page background via Edit page > Page Layout settings. If this doesn’t help, describe the desired result in more details and we will help you with custom CSS code.
    To apply the bg color for single product page, add this code:

    .single-product .st-pusher .page-content {
        background-color: hsla(0, 0%, 100%, 0.8) !important;
        padding: 15px;
    }

    Let us know what exactly do you want to edit and we will guide you.
    What social links do you want to change? Provide a screenshot of the area with links, because social links could be added to widget areas (Appearance > Widgets) or as the page/Static block element.
    You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to screenshot here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 09:01

    Hello,

    Sorry for the inconvenience. It will be fixed soon.
    We’ve sent the latest version of the Core plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 08:57

    Hello,

    Thanks for contacting us. It will be fixed soon, within this day. Please wait.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 08:53

    Hello,

    I’ve checked your site and so not see “#” in the URL while searching.
    Is it solved or there are some conditions?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 08:48

    Hello,

    Sorry for the inconvenience. It will be fixed soon.
    We’ve sent the latest version of the Core plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 08:02

    Hello,

    Please add this code in Theme Options > Theme Custom CSS > Global custom CSS:

    .menu-item-has-children {
        position: static;
    }

    to fix the problem.
    Also, we would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch depends on your needs. Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 17:03

    Change the previous code to:

    .single-product .single_add_to_cart_button,
    .single-product .woocommerce-variation-add-to-cart,
    .single-product .single_variation_wrap {
        width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 16:51

    Hello,

    You need to select the desired static block in menu options – http://prntscr.com/ptbawc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 15:33

    Hello,

    Also, do not forget to clear all cache after the next update.
    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ If everything is ok then you’ll be able to update the production site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:56

    Hello,

    Try to add this code in Theme options > Theme custom CSS > Global:

    .single-product .single_add_to_cart_button {
        width: 100%;
    }

    If this doesn’t help, describe the desired result in more details and enable the builder. We will take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:49

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:45

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme, and try to enable the single product page builder then.
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:41

    Hello,

    The child theme may have any version, it should not cause errors.
    As mentioned, the version fo the child theme you can change by editing style.css file via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:38

    Hello,

    Please provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:37

    Hello,

    Have you updated XStore Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:35

    Hello,

    I can’t log in your site http://prntscr.com/pt8x9f

    1) Please follow our documentation and update translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ then you will be able to translate untranslated strings.

    2) I hope this conversation will be helpful – https://www.8theme.com/topic/additional-variation-images/

    Please create separate topics for different questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:23

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:18

    Hello,

    Please update the parent theme and Core plugin to latest versions https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    The version of the child theme can be changed depends on your needs (style.css file of child theme).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:01

    Hello,

    Sorry, but your question is a bit unclear for me.
    Because the child theme is used for custom changes in the parent theme functionality, we provide updates for the parent theme only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 13:54

    Hello,

    This problem could be caused by a few reasons:

    1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to Theme Options > deactivate theme and activate it using your purchase code again

    2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

    You can also update theme via FTP instead of auto update https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 13:51

    Hello,

    Edit page > [8theme] Layout options > Sidebar Position > Without.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 13:46

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .woocommerce-checkout .woocommerce-info {
        opacity: 1;
        visibility: visible;
        padding: 5px 10px 10px;
    }

    or this one in Global Custom CSS:

    .woocommerce-checkout .woocommerce-notices-wrapper, 
    .woocommerce-checkout .woocommerce-NoticeGroup, 
    .woocommerce-checkout .woocommerce-message:not(.static), 
    .woocommerce-checkout .woocommerce-error:not(.static), 
    .woocommerce-checkout .woocommerce-info:not(.static), 
    .woocommerce-checkout .dokan-info, .mc4wp-alert {
        position: static;
        opacity: 1;
        visibility: visible;
        background: transparent !important;
        color: #222;
        margin: 0 0 1em 0;
    }
    .woocommerce-checkout .woocommerce-notices-wrapper:empty {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 13:30

    Hello,

    I am glad that you sorted out.
    Thanks for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 10:16

    Hello,

    Here is code of the Footer – lingerie static blocks:

    [vc_row css=".vc_custom_1558095008235{padding-bottom: 18px !important;}"][vc_column width="1/4" css=".vc_custom_1535282643843{margin-bottom: 35px !important;}"][vc_custom_heading text="About us" font_container="tag:h2|font_size:14px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1558094803175{margin-bottom: 13px !important;border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-color: #bd4379 !important;border-bottom-style: solid !important;}"][vc_column_text css=".vc_custom_1558079021138{margin-bottom: 15px !important;}"]
    <p style="text-align: left; margin-bottom: 8px;">Lorem ipsum dolor sit amet,conse ctetur adipiscing elit, sed doeiusmo dminim veniar.</p>
    East 21st Street / 304 New York
    Email: youremail@site.com
    Phone: +1 408 996 1010[/vc_column_text][follow align="left" icons_color="#ffffff" icons_color_hover="#cf7a9f" facebook="#" twitter="#" instagram="#" google="#" linkedin="#" youtube="#" pinterest="#"][/vc_column][vc_column width="1/4"][vc_custom_heading text="Our services" font_container="tag:h2|font_size:14px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1558094807743{margin-bottom: 13px !important;border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-color: #bd4379 !important;border-bottom-style: solid !important;}"][vc_column_text el_class="services"]
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Company Information</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Conditions of Sales</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Privacy policy</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Returns and refunds</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Dispute Resolution</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Returns and refunds</a></p>
    [/vc_column_text][/vc_column][vc_column width="1/4"][vc_custom_heading text="Userfull link" font_container="tag:h2|font_size:14px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1558094812029{margin-bottom: 13px !important;border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-color: #bd4379 !important;border-bottom-style: solid !important;}"][vc_column_text el_class="services"]
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Fast Shipping</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Paypal/Secure Payment</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">30 Days Return Policy</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Business Development</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Terms of Us</a></p>
    <p style="text-align: left; margin-bottom: 10px;"><a href="#">Business Development</a></p>
    [/vc_column_text][/vc_column][vc_column width="1/4"][vc_custom_heading text="Newsletter" font_container="tag:h2|font_size:14px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1558094815921{margin-bottom: 13px !important;border-bottom-width: 1px !important;padding-bottom: 15px !important;border-bottom-color: #bd4379 !important;border-bottom-style: solid !important;}"][vc_column_text css=".vc_custom_1558079963866{margin-bottom: 5px !important;}"]
    <p style="text-align: left; line-height: 22px;">Get 10% off by subscribing to our newsletter</p>
    [/vc_column_text][vc_column_text el_class="et-mailchimp classic-button dark"][mc4wp_form id="4616"][/vc_column_text][vc_custom_heading text="Payment methods" font_container="tag:h2|font_size:14px|text_align:left|color:%23ffffff" use_theme_fonts="yes" css=".vc_custom_1558094849986{margin-bottom: 20px !important;border-bottom-width: 1px !important;padding-bottom: 13px !important;border-bottom-color: #bd4379 !important;border-bottom-style: solid !important;}"][vc_single_image image="4617" img_size="full"][/vc_column][/vc_row][vc_row equal_height="yes" content_placement="middle" css=".vc_custom_1558080154951{margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 1px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #bd4379 !important;border-top-style: solid !important;}"][vc_column width="2/3" css=".vc_custom_1558080062687{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}"][vc_column_text css=".vc_custom_1558079285430{margin-bottom: 0px !important;}" el_class="text-left mob-center"]
    <p style="font-size: 14px;">Ⓒ Created by 8theme - Power Elite ThemeForest Author.</p>
    [/vc_column_text][/vc_column][vc_column width="1/3" css=".vc_custom_1558080540413{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}" el_class="text-right"][vc_column_text css=".vc_custom_1558094684084{margin-top: 8px !important;margin-bottom: 12px !important;}" el_class="mob-center"]
    <ul>
     	<li style="display: inline-block;"><a class="item-link" style="font-size: 14px; border-right: 1px solid #b52c68; padding: 0px 16px 0px 12px; line-height: 1;" href="#">Privacy Policy</a></li>
     	<li style="display: inline-block;"><a class="item-link" style="font-size: 14px; border-right: 1px solid #b52c68; padding: 0px 16px 0px 12px; line-height: 1;" href="#">Terms & Conditions</a></li>
     	<li style="display: inline-block;"><a class="item-link" style="font-size: 14px; margin-left: 12px;" href="#">Site Map</a></li>
    </ul>
    [/vc_column_text][/vc_column][/vc_row]

    http://prntscr.com/pt4qkz > http://prntscr.com/pt4qqw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 09:30

    Hello,

    Do you use the latest version of Core plugin? http://prntscr.com/pt40g3 https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Please provide temporary wp-admin access, so I can help you with import of the Niche Market demo.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 09:15

    Hello,

    I can’t open your site, unfortunately. Is there any restriction by IP?
    Make sure you have checked all the server requirements before the installation – https://prnt.sc/pt3ssx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 08:45

    Hello,

    Go to Theme Options > Header builder. These videos will help you to sort out – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 08:34

    Hello,

    Please describe the problem in more detail and provide temporary wp-admin access.

    Regards

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    Viewing 46,620 results - 46,591 through 46,620 (of 68,187 total)
Viewing 30 posts - 46,591 through 46,620 (of 68,187 total)
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