Enable Single Product Builder - by Csoftech

This topic has 7 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

  • Avatar: Csoftech
    Csoftech
    Participant
    November 6, 2019 at 14:33

    It remains disabled after enabling it.

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:37

    Hello,

    Have you updated XStore Core plugin? https://xstore.helpscoutdocs.com/article/37-plugins-update

    Regards

    Avatar: Csoftech
    Csoftech
    Participant
    November 6, 2019 at 14:39

    yeah, this time I did manually. as update was not showing in the backend.

    Avatar: Csoftech
    Csoftech
    Participant
    November 6, 2019 at 14:44

    I also noticed it is not showing imported demo as well as new niche market demo can’t be imported.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 14:45

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme, and try to enable the single product page builder then.
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Csoftech
    Csoftech
    Participant
    November 6, 2019 at 15:22

    yes, I already did that. but nothing helped! so I restored everything back to what it was. I will wait for the update the update to come and if still problem is there I will provide all details.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2019 at 15:33

    Hello,

    Also, do not forget to clear all cache after the next update.
    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update If everything is ok then you’ll be able to update the production site.

    Regards

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