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Enable Single Product Builder - by Csoftech

This topic has 7 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Csoftech

Participant

November 6, 2019 at 14:33

It remains disabled after enabling it.

#224459 Copied Theme version: latest updated today WooCommerce version: latest updated today

6 Answers

Rose Tyler

Support staff

November 6, 2019 at 14:37

Hello,

Have you updated XStore Core plugin? https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#224463 Copied

Csoftech

Participant

November 6, 2019 at 14:39

yeah, this time I did manually. as update was not showing in the backend.

#224465 Copied

Csoftech

Participant

November 6, 2019 at 14:44

I also noticed it is not showing imported demo as well as new niche market demo can’t be imported.

#224467 Copied

Rose Tyler

Support staff

November 6, 2019 at 14:45

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and try to enable the single product page builder then.
If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

#224469 Copied

Csoftech

Participant

November 6, 2019 at 15:22

yes, I already did that. but nothing helped! so I restored everything back to what it was. I will wait for the update the update to come and if still problem is there I will provide all details.

#224476 Copied

Rose Tyler

Support staff

November 6, 2019 at 15:33

Hello,

Also, do not forget to clear all cache after the next update.
You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update If everything is ok then you’ll be able to update the production site.

Regards

#224478 Copied
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