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Viewing 30 posts - 46,561 through 46,590 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:23

    Also, I would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch depends on your needs. Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    Search results page inherit sidebar position from shop page, but in search settings of the header builder, you will be able to change “Sidebar Position” http://prntscr.com/puo6g9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:17

    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:15

    Hello,

    We do not face this problem on our test site.
    To be able to help, we need access to site where the problem is visible.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:08

    Hello,

    I am able to log in your admin panel – http://prntscr.com/puo0xx using credentials that you provided earlier. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 16:00

    Hello,

    1) Here it is http://prntscr.com/punael Try to change the 25px to 50px and you will see a difference.
    2) Provide temporary wp-admin access, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 15:28

    We need FTP access (host, username, password, port), not cpanel.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 15:21

    Hello,

    You can change this text via settings of Wishlist plugin – http://prntscr.com/pumxbj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 15:20

    You can comment this part of code – https://prnt.sc/pumrdl > https://prnt.sc/pumrwu (do this via your child-theme).
    Please note that additional customization in files is outside the scope of basic theme support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 14:30

    I am getting http://prntscr.com/pumehq or https://prnt.sc/pumee2
    Connect to your files via FTP and enable the debug mode, as described here – https://wordpress.org/support/article/debugging-in-wordpress/ Let us know what error appears on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 14:17

    I can’t login. Please make sure that credentials are correct.
    You need to enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 14:04

    Hello,

    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 12:45

    Hello,

    You are using the Cloudflare CDN. Clear CDN cache, browser cache and check again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 11:38

    Hello,

    Contact your hosting providers and ask to give you a server error log to check what is wrong.
    Looks like, there is a lack of some resources on your server. For example, when the Massive Addons is activated but Jetpack by WordPress.com is disabled there is no 500 error.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 10:19

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 10:09

    Hello,

    After approval from Envato, the theme will be uploaded on the auto-update within 24 hours. Sometimes you need to click on the “Check again” button to be able to see the update notification.

    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:38

    Hello,

    Please record a short video of the problem. You can use Gyazo GIF https://gyazo.com/download?lang=en
    Also, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:31

    Dear,

    I’ve checked your site in Chrome https://gyazo.com/83d69c18ea21edf8926234993596d391 and Safari https://gyazo.com/0839c151076ae78ed0328f7dfc099832
    Try to clear browser cache or check from another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:22

    Hello,

    Your site under maintenance mode, so I can’t check it. Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:18

    Hello,

    Please read this topic – https://www.8theme.com/topic/rating-stars-crash/#post-224659

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:17

    Hello,

    The problem is caused by this custom CSS code http://prntscr.com/pujr1u You need to change or remove it. If you can’t find where this code is added, provide temporary wp-admin access, so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:11

    Hello,

    1) Please describe the desired result in more detail.
    2) Theme Options > Woocommerce (Shop) > Shop > Products style > Image Hover Effect > Disable.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:02

    Hello,

    I’ve passed your questions to our developers, but they will be available from Monday, due to the weekend.
    Please read about Contact Form 7 plugin https://wordpress.org/plugins/contact-form-7/ , you can use it to create a contact form instead of the Legenda contact form.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 18:42

    Hello,

    This is already in our theme options
    https://prnt.sc/pubax1
    https://prnt.sc/pubbbl

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 18:25

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this 🙂
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 17:21

    Hello,

    Mobile menu starts from 992px. If you want to change this breakpoint it requires a lot of additional style customization. But you may add this code in custom CSS:

    .header-vertical-enable .page-wrapper .header-type-vertical2 {
        max-height: 100vh;
        overflow: auto;
    }

    it will add scroll on the left side menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 17:07

    Hello,

    Theme Options > Header builder > Search > Results Sorting > disable posts.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:53

    Hello,

    Dashboard > Updates > check again. The latest version of the core plugin you can download from this page – https://www.8theme.com/downloads/ https://www.8theme.com/demo/docs/royal/Plugins/Plugins_Update
    About the slider on your home page, I do not see the problem – https://gyazo.com/ead02d0964d28cd8b9434dbabb9f2478 Please clear browser cache and check now more time.
    Functionality of Slider revolution plugin is independent of the theme.
    We are theme author and provide support for the theme only.
    Please post different questions via different topics.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:37

    Hello,

    By default, Single product layout, from Theme Options > Single product, affects all products.
    But Single product layout option from Additional product options [8theme] on a separate product has a higher priority. There is no possibility to edit these options via bulk action.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:28

    Hello,

    You’re welcome!
    I’ve sent your request to our developers and hope this functionality will be added. But I can’t give a guaranty, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:23

    Hello,

    Please post new questions via new topics.
    To change the color, add the next code in Theme Options > Theme custom css:

    .single-product .product-content .product_title {
        color: red;
    }

    Regards

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    Viewing 46,590 results - 46,561 through 46,590 (of 68,231 total)
Viewing 30 posts - 46,561 through 46,590 (of 68,231 total)
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