Forum Replies Created

Viewing 30 posts - 46,561 through 46,590 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 08:58

    Hello,

    Never update XStore Core plugin without theme update. Follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Our changelog you can find here – https://xstore.8theme.com/update-history/
    Follow our Telegram chanel and be the first to find out all the latest news.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 08:00

    Hello,

    Please check now.
    Changes were done in 2 files – royal/woocommerce/content-product-slider.php and
    royal-core/inc/shortcodes/etheme_products.php

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:46

    Hello,

    Please describe your request in more detail, provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:45

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:39

    Hello,

    I’ve checked your site, but do not see the problem. Please describe the issue in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:32

    Hello,

    Theme Options > Header builder > Cart > Mini-Cart Promo Message.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:30

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:27

    Hello,

    Would you mind to rate our product – https://themeforest.net/downloads
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 21:25

    Hello,

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 18:53

    Hello,

    This article will help you to translate the theme using loco translate plugin – https://www.8theme.com/demo/docs/royal/Theme_Translation/Base_Theme_Translation

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 18:49

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 18:47

    Hello,

    I’ve selected the logo in settings. Looks like it works fine. Please, clear cache and check.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 18:38

    Hello,

    We do not guarantee compatibility with all third-party plugins. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Try to edit plugins/et-core-plugin/inc/customizer-builder/templates/header/parts/search.php and change https://prnt.sc/ptteyw to https://prnt.sc/pttf8h If this doesn’t help, contact
    WP-Kraken team to get help with additional customization.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 18:31

    Hello,

    The theme and Core plugin should be available for updating now.
    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 17:35

    Could you, please, provide a screenshot?
    You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to screenshot here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 17:31

    Hello,

    Try to change Arrows Color in Theme Options > Styling.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 16:37

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 16:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 15:11

    Hello,

    1) Niche Market demo version uses a Single product builder ( Theme Options > WooCommerce (Shop) ). In case you activate the builder, the single product page should be created from scratch http://prntscr.com/ptrl3c and then you will get access to new features.
    2) “Show Sale Percentage” can be activated in Theme Options > WooCommerce (Shop) > Shop elements > Sale & Out of Stock.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 14:59

    Hello,

    Could you, please, provide temporary wp-admin access? http://prntscr.com/ptrdv2 I will take a closer look at your settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 14:24

    Hello,

    If this is not the custom tab in Theme Options, go to edit product > [8theme] Product Options > Custom tab. For example – https://xstore.8theme.com/product/singoalla-short-dress/ http://prntscr.com/ptqrm0 https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 14:09

    Hello,

    Theme Options > WooCommerce (Shop) > Single product page > Tabs > Custom Tab.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 12:56

    Hello, @Degreeck

    We would recommend you to post a new topic for own questions to prevent misunderstanding https://www.8theme.com/forums/woopress-support-forum/
    I do not see the problem on your site http://prntscr.com/ptp9ky Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 12:52

    Hello,

    You’re welcome.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 12:36

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this 🙂
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 12:32

    Hello,

    Thanks for the explanation.
    Instagram API doesn’t have share function and can’t be included in share icons.
    Youtube means videos only, so it can’t be added to the mentioned settings as well.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 11:38

    Hello,

    Add this code in Theme Options > Theme Custom CSS:

    .products-loop .product:hover, .carousel-area .product-slide:hover {
        border: 2px solid red;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 11:11

    Hello,

    Sorry for the inconvenience. It will be fixed soon.
    We’ve sent the latest version of the Core plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 10:29

    Hello,

    Do you want to have Youtube and Instagram sharing icons on single product and post pages, or these icons need to be displayed on a particular page and place?
    Please describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2019 at 10:04

    Hello,

    We don’t speak your language, use English, please.
    Here you can find our changelog https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 , thankyou.php file was removed in 6.0 version of the Royal, so you can delete this file.

    Regards

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    Viewing 46,590 results - 46,561 through 46,590 (of 68,187 total)
Viewing 30 posts - 46,561 through 46,590 (of 68,187 total)
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