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Unable to install sugested plugins - by GregskiUK

This topic has 6 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Tony Rodriguez

GregskiUK

Participant

November 4, 2019 at 20:57

Hello

When I try download suggested plugin such as Massive Addons, I’m getting this message from WP:

Downloading the install package…

Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#224308 Copied Theme version: 6.1.5 WooCommerce version: Latest

5 Answers

John Holden

Support staff

November 5, 2019 at 05:38

Hi,

Please try to install the plugin via FTP by uploading and extracting the plugin zip file into wp-content/plugins folder. Here you can download the latest version – https://www.8theme.com/downloads/

Regards,
Hung PD

#224316 Copied

GregskiUK

Participant

November 6, 2019 at 13:42

Hi

The similar problem when I try to update theme and core, the error below:
An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#224443 Copied

Rose Tyler

Support staff

November 6, 2019 at 13:54

Hello,

This problem could be caused by a few reasons:

1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to Theme Options > deactivate theme and activate it using your purchase code again

2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

You can also update theme via FTP instead of auto update https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#224447 Copied

Kennylinno1

Participant

June 23, 2023 at 20:12

Hello, I’m having issues installing and activating the required plugins and I downloaded all from this place and they are asking for plugins purchase code

#360154 Copied

Tony Rodriguez

Support staff

June 24, 2023 at 10:03

Hello @Kennylinno1,

Which plugin is requesting a license code? We kindly ask that you create a new topic and provide your WordPress Admin URL and credentials in the private content area of that topic. We will then investigate the issue and provide assistance.

Best Regards,
8Theme’s Team

#360198 Copied
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