Forum Replies Created

Viewing 30 posts - 46,171 through 46,200 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2019 at 09:25

    Hello,

    Theme Options > WooCommerce (Shop) > Shop elements > Brands > Show Product Brands On Grid/List > Off.
    Add the next code in Theme Options > Theme custom CSS:

    .content-product .product-title {
        min-height: 48px;
    }

    Product Title Chars Limit you can change via Theme Options > WooCommerce (Shop) > Shop > Products style.

    This code will add the border:

    .products-grid .content-product,
    .products-slider .content-product {
        border: 1px solid #e1e1e1;
        padding: 10px 10px 0 10px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2019 at 09:17

    Hello,

    You need to update the theme to the latest version (6.2.4). Never update XStore Core plugin without theme update. Follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Our changelog you can find here – https://xstore.8theme.com/update-history/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 16:53

    Hello,

    Thanks for the video. One of our technicians will check this problem on Monday. Please wait.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 15:42

    Hello,

    1) One of our technicians will check this problem on Monday. Please wait.
    2) Sorry, but your question is a bit unclear for me. Please describe it in more detail.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 14:41

    Hello,

    Please describe the problem in more detail. Have you cleared the cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 14:07

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 13:42

    Hello,

    Please activate the parent theme > go to Theme Options > Export/Import > click on the Export button to get a file with Theme Settings. Activate the child theme > go to Theme Options > Export/Import > Import > Choose file > click on Import btn.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 13:11

    Hello, @identidade

    Thanks for contacting us.
    As was mentioned the problem was caused by the cached version of the theme files. After every plugin and theme update you need to clear browser cache and site cache if you use cache plugin, CDN or server cache. Sometimes cached versions of the CSS styles or scripts cause error after theme/plugin update. In your case, it’s the double logo.
    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 10:35

    Hello,

    Please follow our changelog – https://xstore.8theme.com/update-history/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 10:32

    Hello,

    One of our technicians will check this problem on Monday. Please wait.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:56

    Hello,

    This color http://prntscr.com/q7gqou comes from this plugin http://prntscr.com/q7gqtk , you need to check settings of the plugin or contact their support. Custom CSS also can be used:

    .laybuy-payment-info {
        color: #222 !important;
    }

    This one http://prntscr.com/q7gr04 comes from theme styles and can be changed by adding the next code in style.css of child-theme or in Theme Options > Custom CSS area:

    .tabs .tab-content p {
        color: #222;
    }

    About your fixed header http://prntscr.com/q7gs43 , go to Theme Options > Header settings and change Fixed header color scheme.
    Do not forget to clear the cache before checking he result.

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:48

    Hello,

    Please check how it works with a default theme. We are able to help only in case the problem is related to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:38

    Hello,

    Thanks for contacting us.
    What version of the Core plugin do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:34

    Hello,

    About logo image in your footer static block, I would recommend to save the logo via an image editor, like photoshop, in the desired size and then use the new image with “full” size in settings – http://prntscr.com/q7gm3d
    Do not forget to clear the browser cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:26

    Hello,

    Thanks for using our theme.
    I can’t log in your site – http://prntscr.com/q7gja3
    There are Mixed Content errors – http://prntscr.com/q7gk0i You need to re-upload the logo image.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:20

    Hello,

    I can’t open your site, unfortunately. Is there any restriction by IP?
    Try to clear the cache of your firefox browser and check product pages then. What version of the browser do you use? Please provide screenshots of the problem also.
    You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:16

    Hello,

    Here are screenshots from one of our demos https://xstore.8theme.com/demos/2/eco-scooter/http://prntscr.com/q7ggzw http://prntscr.com/q7gheg http://prntscr.com/q7ghgh http://prntscr.com/q7ghm2
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:01

    Hello,

    Is the problem solved? Is there anything else our team can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 08:58

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 16:33
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 15:46

    Hello,

    We’ve changed the font-size from 16px to 14px (you can find the custom CSS code in style.css of a child theme). Clear browser cache to see the result.
    Did you mean something else? Please describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 13:23

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 13:16

    Hello,

    Loco translate plugin allows translating the site to only one language. In case you want to create a multilingual site use WPML, Polylang or Gtranslate or any other similar plugin for these purposes.
    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 10:45

    Hello,

    You need to delete or change this Background Image for the Header sticky – http://prntscr.com/q76akn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 09:26

    Hello,

    Please read about import of .xml files – https://www.8theme.com/demo/docs/royal/Theme_Installation/Demo_Content
    Provide URL of your site and temporary w-admin access, and we will add the mentioned demo pages. Do you want to import sliders too?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 09:00

    Hello,

    Please clear browser cache and check the submenu one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 08:51

    Hello,

    I can’t log in your site – http://prntscr.com/q6zate
    Make sure that you translated mentioned strings for Core plugin, not for the theme only.
    If you need further assistance, provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2019 at 08:47

    Hello,

    Add Widget element to the header structure with the next settings – http://prntscr.com/q6z8tj > edit the language widget http://prntscr.com/q6z9gd , for example, remove this title – http://prntscr.com/q6z9te

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2019 at 14:26

    Hello,

    This information https://prnt.sc/q6j0rk is associated with your account. Logout the site and you will see empty fields – http://prntscr.com/q6m9p2
    To change Billing address and Shipping address, go to My account > Addresses > http://prntscr.com/q6mas2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2019 at 14:06

    Hello,

    Thanks for using our theme.
    Go to Edit page > Seo > Edit snippet.
    Read more in the documentation of the plugin.

    Regards

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    Viewing 46,200 results - 46,171 through 46,200 (of 68,231 total)
Viewing 30 posts - 46,171 through 46,200 (of 68,231 total)
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