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Add Media Select Button Disappearing From The Product Pages Add Media Window

This topic has 4 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

  • Avatar: PremiumPetware
    PremiumPetware
    Participant
    December 7, 2019 at 00:16

    Hi there, in my hosts dev, test and live environments the Add media function on the product page works fine, however when viewing live product page directly from the www the select file button and code is missing in the add media pop up window.

    Any idea why this might be happening? I can add media directly from the dashboard’s add media button so can work around it, but thought I should report it.

    As seen in live environment viewed via host's control panel

    As viewed directly from WWW

    #226387 Copied Theme version: 6.1 WooCommerce version: 3.8.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2019 at 09:48

    Hello,

    Please check how it works with a default theme. We are able to help only in case the problem is related to our theme.

    Regards

    #226402 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    December 8, 2019 at 10:16

    OK, will have to do this in the early hours one morning to confirm.

    Thank you.

    #226427 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 9, 2019 at 10:11

    Hello,

    Ok, take your time. Also, take your look at errors that you have http://prntscr.com/q870vq
    Check if these errors appear with the default theme. Maybe they are reasons of your issue.

    Regards

    #226457 Copied
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