Forum Replies Created

Viewing 30 posts - 46,051 through 46,080 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 14:14

    Hello,

    Thanks for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 14:11

    We don’t give a guaranty for full theme compatibility with all 3-rd party plugins.
    Please provide URL of the page which should display the mentioned tab + temporary FTP access, we will check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 14:02

    Hello,

    Go to Theme Options > Speed Optimization > Image Loading Type > select Default. Then clear all cache and check images.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 13:55

    Hello,

    Please do not post a lot of questions in one topic, create separate threads.
    5) The problem is caused by these divs https://prnt.sc/qaqphu https://prnt.sc/qaqpkz You need to delete them.
    6) You need to change bg color in settings of Top header http://prntscr.com/qaqr2w
    7, 8, 9) It relates to the new version of the Wishlist plugin. We also made some changes to make the theme compatible with the plugin. Only the heart icon can be used now.
    I will send your request about taking the icon from the plugin settings to our developers.
    10) You can use this custom CSS code:

    .wishlist_table .product-stock-status span.wishlist-in-stock {
        color: gray;
    }

    11)

    .single-product.sticky-message-on .woocommerce-message {
        background-color: #c3ac54 !important;
        border-top-color: #c3ac54 !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 13:26

    Hello,

    Thanks for the reply.
    There is no ready solution for arrows in the IE browser, unfortunately. But our developers will check what can be done to fix it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 13:16

    Hello,

    Thanks for the notice. I’ve sent this problem to one of our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 12:02

    Hello,

    Please provide temporary wp-admin and FTP acccess.
    If images can’t be uploaded to your media library even with a default theme, it means the problem doesn’t relate to our theme. You need to contact WordPress support or your hosting provider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 11:55

    Hello,

    1) Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then.
    2) Please use this custom CSS code as a temporary solution:

    .stock.step-1 {
        color: #222;
    }

    Color of “Out of stock” text will be fixed in the next update of the theme, then you will be able to delete the mentioned custom code.
    3) Looks like the problem is caused by Optimizer plugin which change
    padding: 0.79em 1.2em 0.79em calc(1.2em + 25px); to padding: 0.79em 1.2em 0.79em calc(1.2em+25px); http://prntscr.com/qapslw so paddings for woocommerce-info message do not work correctly.
    Try to disable the plugin and check. If you want to use the plugin, contact the support of it, or add the next custom CSS as a workaround:

    .woocommerce-message, .woocommerce-error, .woocommerce-info, .dokan-info, .dokan-error, .dokan-alert, .dokan-alert-success, .mc4wp-alert {
        padding: 0.79em 1.2em 0.79em 3.3em;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 11:25

    Hello,

    Do you have the same problem when the parent theme is activated on your site?
    Please check and let us know.
    Provide temporary wp-admin and FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 11:16

    Hello,

    Please follow this article to translate the theme and Core plugin –
    https://www.8theme.com/demo/docs/royal/Theme_Translation/Base_Theme_Translation.html

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 11:14

    Hello,

    I suppose, this problem is independent of the theme, you can activate a default theme and check. Make sure that your user has administrator role (Dashboard > Users). Also, you can contact WordPress support about this problem, if the problem persists even with the default theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 11:00

    Hello,

    filesystem => direct is required if you want to install plugins and child theme using setup wizard but you can also skip setup wizard and do this manually from Appearance > Install plugins and Appearance > Themes > add new, after that import demo content via XStore > Import Demos.
    Can you upload an image when a default theme is activated on your site?
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 10:53

    Hello,

    Thanks for contacting us.
    Go to Theme Options > WooCommerce (Shop) > Shop > Shop page Layout > Products Masonry > Off, you will get – https://prnt.sc/qapax1
    Also, I would recommend you to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 10:42

    Hello,

    Please delete this custom CSS code – http://prntscr.com/qap5ph and http://prntscr.com/qap5ua and http://prntscr.com/qap5zf
    Then you need to add the next code in Theme Options > Theme Custom CSS > Global custom CSS:

    .woocommerce-checkout .content-page .woocommerce {
        margin-top: 8em;
    }
    @media (max-width: 480px) {
        .woocommerce-checkout .content-page .woocommerce {
            margin-top: 6em;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 10:20

    Hello,

    The mentioned demo uses one from default layouts – http://prntscr.com/qaoxoy http://prntscr.com/qaoxth
    Of course, you can use the builder to recreate this layout. Color of text in breadcrumbs you can change here – http://prntscr.com/qaoyow Width of columns – http://prntscr.com/qaoz1
    Title settings – http://prntscr.com/qap0ca + http://prntscr.com/qap0jk Add to cart – http://prntscr.com/qap0x2 + colors of the button and margins/paddings can be changed also + http://prntscr.com/qap1jn Just play with settings depends on the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 09:59

    Hello,

    Thank you for using our theme.
    You need to translate Core plugin. Go to Loco translate > Plugins > XStore Core > New language.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 09:58

    Hello,

    Thanks for contacting us.
    Could you, please, provide a URL?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 09:49

    Hello,

    Please use the next code:

    @media only screen and (max-width:480px){
        .open-filters-btn {
            position: absolute;
            right: -20px;
            top: -250px;
            background-color: #fff;
            z-index: 9;
            padding: 5px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 09:37

    Hello,

    This plugin can be disabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 09:28

    Hello,

    You’re welcome!
    Would you mind to rate our product:
    https://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 17:01

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 16:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 16:36

    Oh I see, it requests additional customization in files (php and CSS changes, content.php file and etheme_post_thumb function from xstore/framework/template-elements.php can be changed via child theme).
    Additional customization is outside the scope of basic theme support, sorry.
    You may submit customization request to WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 16:04

    Hello,

    Please check how it works with a default theme (Storefront). If the problem persists with XStore theme only, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 15:12

    Hello,

    Is this what you are looking for http://prntscr.com/qadtdc ? If not, describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 14:50

    Hello,

    Please describe the desired result in more detail and provide URL of the mentioned page for better understanding your request.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 14:19

    Hello,

    In this case, it would be better to use custom CSS code. Please select http://prntscr.com/qacuv5 in settings of the wishlist and add the next code in Theme Options > Theme Custom CSS:

    .single-product .product-content .yith-wcwl-add-to-wishlist a {
        border: 1px solid #222;
        padding: 7px 15px 5px;
    }

    you will get – http://prntscr.com/qacx2e If you are looking for something else, describe the desired result in more detail and we will help with the custom CSS code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:27

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:19

    Hello,

    1) Please follow this article to update the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Read more – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
    2) We were able to open your site, but can’t access dashboard – https://prnt.sc/qaavi6
    Please let us know versions of the theme, core, and wishlist + screenshots of your settings for the wishlist. The latest version of XStore should be fully compatible with the latest version of the wishlist plugin. Right now, we cant reproduce the problem on our test site.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:05

    Hello,

    Please contact your hosting provider – http://prntscr.com/qaaiip and ask to increase Max input vars and Upload max filesize.
    Massive Addons plugin is required for the Tea version. I’ve installed it + imported slider for this version manually.
    Please check. Let us know if you need any further assistance.

    Regards

  • 1 2 3 … 1,535 1,536 1,537 … 2,271 2,272 2,273
    Viewing 46,080 results - 46,051 through 46,080 (of 68,187 total)
Viewing 30 posts - 46,051 through 46,080 (of 68,187 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.