Hello,
Thanks for letting us know.
Regards
Hello,
Thanks for letting us know.
Regards
We don’t give a guaranty for full theme compatibility with all 3-rd party plugins.
Please provide URL of the page which should display the mentioned tab + temporary FTP access, we will check what can be done to help you.
Regards
Hello,
Go to Theme Options > Speed Optimization > Image Loading Type > select Default. Then clear all cache and check images.
Let us know the result.
Regards
Hello,
Please do not post a lot of questions in one topic, create separate threads.
5) The problem is caused by these divs https://prnt.sc/qaqphu https://prnt.sc/qaqpkz You need to delete them.
6) You need to change bg color in settings of Top header http://prntscr.com/qaqr2w
7, 8, 9) It relates to the new version of the Wishlist plugin. We also made some changes to make the theme compatible with the plugin. Only the heart icon can be used now.
I will send your request about taking the icon from the plugin settings to our developers.
10) You can use this custom CSS code:
.wishlist_table .product-stock-status span.wishlist-in-stock {
color: gray;
}
11)
.single-product.sticky-message-on .woocommerce-message {
background-color: #c3ac54 !important;
border-top-color: #c3ac54 !important;
}
Regards
Hello,
Thanks for the reply.
There is no ready solution for arrows in the IE browser, unfortunately. But our developers will check what can be done to fix it.
Regards
Hello,
Thanks for the notice. I’ve sent this problem to one of our developers.
Regards
Hello,
Please provide temporary wp-admin and FTP acccess.
If images can’t be uploaded to your media library even with a default theme, it means the problem doesn’t relate to our theme. You need to contact WordPress support or your hosting provider.
Regards
Hello,
1) Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then.
2) Please use this custom CSS code as a temporary solution:
.stock.step-1 {
color: #222;
}
Color of “Out of stock” text will be fixed in the next update of the theme, then you will be able to delete the mentioned custom code.
3) Looks like the problem is caused by Optimizer plugin which change
padding: 0.79em 1.2em 0.79em calc(1.2em + 25px); to padding: 0.79em 1.2em 0.79em calc(1.2em+25px); http://prntscr.com/qapslw so paddings for woocommerce-info message do not work correctly.
Try to disable the plugin and check. If you want to use the plugin, contact the support of it, or add the next custom CSS as a workaround:
.woocommerce-message, .woocommerce-error, .woocommerce-info, .dokan-info, .dokan-error, .dokan-alert, .dokan-alert-success, .mc4wp-alert {
padding: 0.79em 1.2em 0.79em 3.3em;
}
Regards
Hello,
Do you have the same problem when the parent theme is activated on your site?
Please check and let us know.
Provide temporary wp-admin and FTP access also.
Regards
Hello,
Please follow this article to translate the theme and Core plugin –
https://www.8theme.com/demo/docs/royal/Theme_Translation/Base_Theme_Translation.html
Regards
Hello,
I suppose, this problem is independent of the theme, you can activate a default theme and check. Make sure that your user has administrator role (Dashboard > Users). Also, you can contact WordPress support about this problem, if the problem persists even with the default theme.
Regards
Hello,
filesystem => direct is required if you want to install plugins and child theme using setup wizard but you can also skip setup wizard and do this manually from Appearance > Install plugins and Appearance > Themes > add new, after that import demo content via XStore > Import Demos.
Can you upload an image when a default theme is activated on your site?
Let us know if you need any further assistance.
Regards
Hello,
Thanks for contacting us.
Go to Theme Options > WooCommerce (Shop) > Shop > Shop page Layout > Products Masonry > Off, you will get – https://prnt.sc/qapax1
Also, I would recommend you to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.
Regards
Hello,
Please delete this custom CSS code – http://prntscr.com/qap5ph and http://prntscr.com/qap5ua and http://prntscr.com/qap5zf
Then you need to add the next code in Theme Options > Theme Custom CSS > Global custom CSS:
.woocommerce-checkout .content-page .woocommerce {
margin-top: 8em;
}
@media (max-width: 480px) {
.woocommerce-checkout .content-page .woocommerce {
margin-top: 6em;
}
}
Regards
Hello,
The mentioned demo uses one from default layouts – http://prntscr.com/qaoxoy http://prntscr.com/qaoxth
Of course, you can use the builder to recreate this layout. Color of text in breadcrumbs you can change here – http://prntscr.com/qaoyow Width of columns – http://prntscr.com/qaoz1
Title settings – http://prntscr.com/qap0ca + http://prntscr.com/qap0jk Add to cart – http://prntscr.com/qap0x2 + colors of the button and margins/paddings can be changed also + http://prntscr.com/qap1jn Just play with settings depends on the desired result.
Regards
Hello,
Thank you for using our theme.
You need to translate Core plugin. Go to Loco translate > Plugins > XStore Core > New language.
Regards
Hello,
Thanks for contacting us.
Could you, please, provide a URL?
Regards
Hello,
Please use the next code:
@media only screen and (max-width:480px){
.open-filters-btn {
position: absolute;
right: -20px;
top: -250px;
background-color: #fff;
z-index: 9;
padding: 5px;
}
}
Regards
Hello,
This plugin can be disabled.
Regards
Hello,
You’re welcome!
Would you mind to rate our product:
https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂
Have a nice day.
Regards
Hello,
You’re welcome!
Regards
You’re welcome!
Regards
Oh I see, it requests additional customization in files (php and CSS changes, content.php file and etheme_post_thumb function from xstore/framework/template-elements.php can be changed via child theme).
Additional customization is outside the scope of basic theme support, sorry.
You may submit customization request to WPKraken team.
Regards
Hello,
Please check how it works with a default theme (Storefront). If the problem persists with XStore theme only, provide temporary wp-admin and FTP access.
Regards
Hello,
Is this what you are looking for http://prntscr.com/qadtdc ? If not, describe the desired result in more detail.
Regards
Hello,
Please describe the desired result in more detail and provide URL of the mentioned page for better understanding your request.
Thanks in advance.
Regards
Hello,
In this case, it would be better to use custom CSS code. Please select http://prntscr.com/qacuv5 in settings of the wishlist and add the next code in Theme Options > Theme Custom CSS:
.single-product .product-content .yith-wcwl-add-to-wishlist a {
border: 1px solid #222;
padding: 7px 15px 5px;
}
you will get – http://prntscr.com/qacx2e If you are looking for something else, describe the desired result in more detail and we will help with the custom CSS code.
Regards
Hello,
You’re welcome!
Regards
Hello,
1) Please follow this article to update the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Read more – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
2) We were able to open your site, but can’t access dashboard – https://prnt.sc/qaavi6
Please let us know versions of the theme, core, and wishlist + screenshots of your settings for the wishlist. The latest version of XStore should be fully compatible with the latest version of the wishlist plugin. Right now, we cant reproduce the problem on our test site.
Waiting for your reply.
Regards
Hello,
Please contact your hosting provider – http://prntscr.com/qaaiip and ask to increase Max input vars and Upload max filesize.
Massive Addons plugin is required for the Tea version. I’ve installed it + imported slider for this version manually.
Please check. Let us know if you need any further assistance.
Regards