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After (2) updates ago, plugin menu has disappeared

This topic has 4 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

  • Avatar: stayintune2011
    stayintune2011
    Participant
    December 13, 2019 at 07:31

    Hi,

    After an update (2) updates ago the plugin menu has disappeared. Now with a direct link to it, I’m able to access it and do everything fine.

    But the actual plugin menu has disappeared from the dashboard.

    #226694 Copied Theme version: Version: 5.4.1 WooCommerce version: Version 5.2.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 08:55

    Hello,

    Please describe the problem in more details with screenshots.
    Provide temporary wp-admin acccess also.

    Regards

    #226701 Copied
    Avatar: stayintune2011
    stayintune2011
    Participant
    December 14, 2019 at 05:32

    In administrator dashboard, on left hand side where you would click ‘plugins’ to see all available plugins or install new has disappeared.

    It’s just gone.

    I have to go to plugins list via a direct url.

    #226790 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2019 at 11:14

    Hello,

    I suppose, this problem is independent of the theme, you can activate a default theme and check. Make sure that your user has administrator role (Dashboard > Users). Also, you can contact WordPress support about this problem, if the problem persists even with the default theme.

    Regards

    #226804 Copied
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