Page 1532 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

December 22, 2019 at 13:37

Hello,

Please read our documentation – https://www.8theme.com/demo/docs/royal/Theme_Translation/Base_Theme_Translation.html
Site Language you can set in Dashboard > Settings > General.

Regards

#227371 Copied In reply to: Translation in Italian

Rose Tyler

Support staff

December 22, 2019 at 10:56

Fixed. Please clear cache and check now.

Regards

#227368 Copied In reply to: 2 problem

Rose Tyler

Support staff

December 22, 2019 at 10:54

If the situation is independent of the theme, contact WooCommerce support.

Regards

#227367 Copied In reply to: Attribute

Rose Tyler

Support staff

December 22, 2019 at 10:12

Hello,

Where the mentioned warning can be seen? FTP access is incorrect now. Provide us with correct data, please.

Regards

#227366 Copied In reply to: "Next Page" button doesn't show (Shop, Categories)

Rose Tyler

Support staff

December 22, 2019 at 10:05

Hello,

Please clear cache and check how paginations work now.

Regads

#227365 Copied In reply to: shoppage

Rose Tyler

Support staff

December 22, 2019 at 09:38

Yes, to check if this situation depends on our theme. If variation swatches are disabled in Theme Options, the default functionality of WooCommerce is working. We can provide support for problems related to our theme only.

Regards

#227363 Copied In reply to: Attribute

Rose Tyler

Support staff

December 22, 2019 at 09:15

Hello,

Please provide screenshots for better understanding the problem +
temporary wp-admin access.

Regards

#227361 Copied In reply to: Site not Displaying right in Safari

Rose Tyler

Support staff

December 22, 2019 at 09:11

Hello,

Please check how this works with a default theme.

Regards

#227360 Copied In reply to: Attribute

Rose Tyler

Support staff

December 22, 2019 at 09:08

Hello,

I am glad that you sorted out.

Regards

#227359 Copied In reply to: Product display error

Rose Tyler

Support staff

December 22, 2019 at 09:06

Hello,

XStore Core plugin is required for the XStore theme. You can install it via Appearance > Install plugins.
Watch this video also – https://youtu.be/UAlAkvoilfk
Let us know if you need any further assistance.

Regards

#227356 Copied In reply to: you have no access to this page ??

Rose Tyler

Support staff

December 22, 2019 at 09:03

Hello,

We are glad that you sorted out. Thanks for letting us know.

Regards

#227355 Copied In reply to: I do not see the preview in xstore theme option

Rose Tyler

Support staff

December 21, 2019 at 17:37

One of our technicians will be able to check this problem on Monday (due to the weekend). Please do not change credentials.

Regards

#227349 Copied In reply to: 2 problem

Rose Tyler

Support staff

December 21, 2019 at 16:05

Hello,

http://prntscr.com/qdzkvl > http://prntscr.com/qdzksa
There was a conflict in settings, current settings for the plugin are correct http://prntscr.com/qdzlqw

Regards

#227347 Copied In reply to: WooCommerce infinite scroll not working

Rose Tyler

Support staff

December 21, 2019 at 15:33

You’re welcome!

Regards

#227344 Copied In reply to: Categories in mobile view

Rose Tyler

Support staff

December 21, 2019 at 15:21

Hello,

Please clear cache and check now.

Regards

#227342 Copied In reply to: WooCommerce infinite scroll not working

Rose Tyler

Support staff

December 21, 2019 at 13:32

Hello,

Fashion demo version uses 2 headers http://prntscr.com/qdxz1m but one only can be imported automatically. Improument of this is in our task list.
I’ve added one more header on your site, enabled overlap and made it transparent – http://prntscr.com/qdy0ar http://prntscr.com/qdy0h0 http://prntscr.com/qdy0m8
You can edit both headers depends on your needs now.
https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

#227339 Copied In reply to: Cannot instal 8theme core, The plugin does not have a valid header…

Rose Tyler

Support staff

December 21, 2019 at 13:14

Hello,

Theme Options > WooCommerce (Shop) > Shop page Layout > Sidebar Position For Mobile.

Regards

#227337 Copied In reply to: Categories in mobile view

Rose Tyler

Support staff

December 21, 2019 at 13:11

Hello,

Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then https://www.8theme.com/documentation/xstore/plugins/included-plugins/
If the problem is not caused by a plugin, provide temporary FTP access.

Regards

#227336 Copied In reply to: I do not see the preview in xstore theme option

Rose Tyler

Support staff

December 21, 2019 at 13:08

Hello,

I can’t log in – http://prntscr.com/qdxtgd Please check.

Regards

#227335 Copied In reply to: 2 problem

Rose Tyler

Support staff

December 21, 2019 at 13:04

Hello,

One of our technicians will check this problem on Monday, due to the weekend. Please do not change access. Thanks for your patience.

Regards

#227334 Copied In reply to: shoppage

Rose Tyler

Support staff

December 21, 2019 at 11:49

Also, I would recommend you to choose “default” type in Theme Options > Speed Optimization > Image Loading Type. There is a bug with this option, which will be fixed in the next update of the theme.

Regards

#227329 Copied In reply to: WooCommerce infinite scroll not working

Rose Tyler

Support staff

December 21, 2019 at 11:43

Hello,

Please check now.

Regards

#227328 Copied In reply to: WooCommerce infinite scroll not working

Rose Tyler

Support staff

December 21, 2019 at 11:00

Hello,

1) It can be a conflict with a third-party plugin.
2) You can specify from which category/tag products will be shown.
http://prntscr.com/qdwnqq > http://prntscr.com/qdwnte https://xstore.8theme.com/

Regards

#227324 Copied In reply to: [8Theme] Products Settings – "Lazy loading for this element" option.

Rose Tyler

Support staff

December 21, 2019 at 10:41

Hello,

Please provide wp-admin access also.

Regards

#227322 Copied In reply to: 2 problem

Rose Tyler

Support staff

December 21, 2019 at 10:40

Hello,

We are working on improvements of the Core plugin so the structure of it will be change. I would recommend you use an additional plugin, read this article – https://www.8theme.com/documentation/xstore/additional-customisation/support-of-the-custom-product-tabs-for-woocommerce-yikes-inc/

Regards

#227321 Copied In reply to: Single Product Builder

Rose Tyler

Support staff

December 21, 2019 at 10:26

Hello,

That is great, thank you for letting us know. We will fix this bug in the next update of the theme, and you will be able to use the desired image loading type.
Good wishes 🙂

Regards

#227320 Copied In reply to: Woocommerce category images have disappeared since upgrade
Rose Tyler

Support staff

December 21, 2019 at 10:21
Hello,

These styles come from WPBakery Page Builder plugin – http://prntscr.com/qdwarx
You can add the next code in Custom CSS for page:

.flexslider .slides img { width: auto !important; }

Regards
#227318 Copied In reply to: image gallery size
Rose Tyler

Support staff

December 21, 2019 at 09:59

Hello,

I’ve regenerated .pot file for the theme + synched translation + created a translation for Core plugin http://prntscr.com/qdw51w Please check now http://prntscr.com/qdw55s
P.S. I’ve installed Loco translate plugin, it is easy to use. If you do not like this one, just disable the plugin.

Regards

#227317 Copied In reply to: Translation Is Not Working

Rose Tyler

Support staff

December 21, 2019 at 09:47

Hello,

Please provide URL and temporary wp-admin access.

Regards

#227315 Copied In reply to: image gallery size

Rose Tyler

Support staff

December 21, 2019 at 09:37

Hello,

Go to pages > edit Front page > edit the Products element > find checkbox “Lazy Loading for the element” at the very bottom of all the Products element options and disable it https://prnt.sc/qdvxz6
Also, read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.

Regards

#227313 Copied In reply to: Product slides are very slow
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Viewing 45,960 results - 45,931 through 45,960 (of 68,187 total)

Viewing 30 posts - 45,931 through 45,960 (of 68,187 total)

← 1 2 3 … 1,531 1,532 1,533 … 2,271 2,272 2,273 →

Forum Replies Created

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