Forum Replies Created

Viewing 30 posts - 45,931 through 45,960 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2020 at 11:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2020 at 11:03

    Hello,

    Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then https://www.8theme.com/documentation/xstore/plugins/included-plugins/
    If the problem is not caused by a plugin, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2020 at 10:51

    Hello,

    Do you mean this block http://prntscr.com/qieg0q ? It is “Sticky Add To Cart Bar” that available for “Add to cart” element when the Single product builder is enabled.
    We plan to add this option for single product page, when the builder is disabled, in one of next theme updates. Follow our changelog – https://xstore.8theme.com/update-history/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2020 at 08:46

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 16:01

    http://prntscr.com/qh5j71 – from which plugin these settings come on your site? Contact support of that plugin to get information about cache functionality and settings.
    Contact your hosting provider about the server cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 15:05

    You’re welcome!
    Try to use Post grid element or Post slider – http://prntscr.com/qh50lk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 12:48

    Hello,

    Have you cleared the cache of caching plugin and server cache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 12:38

    Hello,

    1) Do you have this problem if parent theme is activated? If this situation is caused by the child theme, you need to check your changes in files of the child theme. We are not responsible for custom changes in files.
    2) As I can see, the posts are showing – http://prntscr.com/qh3rl4
    3) Add this code in Theme Options > Custom CSS or in style.css file of child-theme:

    .carousel-area .productCarousel .owl-nav {
        opacity: 1;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 12:26

    Hello,

    http://prntscr.com/qh3owm – try to clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 10:47

    Hello,

    Search (header builder) has new style http://prntscr.com/qh2vo4
    Adding old (full width) design is in our task list. There is no possibility to change it, right now. Follow our changelog – https://xstore.8theme.com/update-history/

    Your footer is created using static block – http://prntscr.com/qh2yv7 , so I would recommend you to enable WPBakery Page Builder for static blocks http://prntscr.com/qh2z0k https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/ , then the edit of the footer block will be easier.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 09:46

    Hello,

    1) We use default WooCommerce function to show breadcrumbs and it does not depend on our theme but on WC plugin. If you have PHP skills you may try to change breadcrumbs structure. Or contact WPKraken team if you need help with this because custom development is outside the scope of our support. Here is our support policy – https://themeforest.net/page/item_support_policy
    2) You need to add the mentioned code in Theme Options > Theme Custom CSS > Global custom CSS area.
    3) Sorry, but your question is a bit unclear for me. Please read about Blog page here – https://www.8theme.com/documentation/xstore/troubleshooting/blog-page/ As I can see, you have Blog page already – https://mahsa-watercolor.com/blog/ To add Blog or post to Main menu, go to Appearance > Menus > http://prntscr.com/qh2lm3 http://prntscr.com/qh2loy http://prntscr.com/qh2lrr If this is not what you are looking for, describe the question in more detail, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2019 at 09:20

    Hello,

    I’ve added pages (Flat retailer, Gaming Variant, Pub) on your site. Please check.
    Sliders were created Slider Revolution plugin. This plugin is not activated on your site. If you decide to install it, go to Appearance > Install plugins. Here – https://dropmefiles.com/kDIYt you can downloads archives of 3 slider of mentioned pages, go to Slider Revolution and import them one by one then you will be able to assign sliders with pages via Page Layout settings – http://prntscr.com/qh29s0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 17:42

    Hello,

    1) It’s possible to implement by additional customization, you can submit customization request here.
    2) You need to use custom CSS code. For example:

    .widget_product_categories .widget-title {
        color: #000;
        font-weight: 600;
    }
    .widget_product_categories .cat-parent > a {
        color: #222 !important;
    }

    http://prntscr.com/qguybe
    3) You can use custom CSS code, for example:

    .wpcf7-form-control-wrap textarea {
        background-color: white;
        border-color: #e1e1e1;
    }

    4) Create a static block > add it to the desired widget area (Apperance > Widgets). For example, https://xstore.8theme.com/product/american-vintage/http://prntscr.com/qgun23 http://prntscr.com/qgumwf http://prntscr.com/qgun8t
    5) Edit your static block and change this default padding-top http://prntscr.com/qgunou via Design options. If you need additional screenshots, provide temporary wp-admin access.
    6) Go to Pages and check the name of your shop page.
    7) Your jpg images have white background already – http://prntscr.com/qguz4z
    For png images of products with transparent background, this code can be used –

    .content-product .product-content-image img {
        background: gray;
    }

    I would recommend you to use a graphics editor and prepare product images before uploading it to your media gallery.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 17:26

    Hello,

    I would recommend you to contact WooCommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 15:18

    Dear,

    Sorry, but your problem is a bit unclear for me. Please describe what exactly doesn’t work correctly and how it should be. Provide screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 14:08

    Hello,

    I’ve sent your questions to one of our technicians. Please wait.
    If you have any other questions, please submit a new topic.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 12:02

    Hello,

    As I can see, it is opened for desktop. Isn’t it? Please describe the problem in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 11:32

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 11:13

    Hello,

    Please check your site now. Before starting import you need to make sure that your server meets the XStore theme requirements and that all the third-party plugins are disabled. Import demo content and enable third-party plugins only after that to avoid any issues with the import process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 10:22

    Hello,

    http://prntscr.com/qgqsq0 – please set administrator role for the user.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 09:43

    Hello,

    https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ – go to Dashboard of XStore to see your current values, for example – https://prnt.sc/qgqebc Your hosting provider should be able to help you increase required values.
    If all media items can’t be installed automatically, we can help you and upload some missing images manually. Please provide us with temporary wp-admin access.
    Make sure that you have the latest version of the XStore theme (6.2.5).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 09:28

    Hello,

    Add this code in style.css of your child theme, inside media-query for mobile:

    .header .shopping-cart-widget {
        left: 0 !important;
        transform: translateX(0) !important;
    }

    like – https://prnt.sc/qgqdb0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 09:20

    Hello,

    I’ve sent your question to our technicians. We will let you know, once get an answer. It may take a few days, due to the weekend. Please do not change credentials.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 09:09

    Hello,

    This custom CSS code – https://prnt.sc/qgq7oy you can find in style.css of your child-theme + https://prnt.sc/qgq87p

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 08:19

    Hello,

    Enable Description here – http://prntscr.com/qgpur9 then delete from here – http://prntscr.com/qgpuxd

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2019 at 08:14

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2019 at 13:36

    Add this code in Theme Custom CSS:

    .s_widgets-open-close .sidebar .sidebar-widget:not(.sidebar-slider) > .widget-title > span:after {
        z-index: 3;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2019 at 13:26

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2019 at 13:25

    Hello,

    1) Please describe the desired result in more detail.
    2) What exactly product should be added to Cart to see the problem? Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2019 at 09:39

    Hello,

    Try to add the next code in Theme Options > Theme Custom CSS > Custom CSS for mobile:

    .header-banner .autoscrolling-text-wrapper {
        font-size: 9px;
    }

    Autoplay speed you can change here – http://prntscr.com/qgb54f

    Regards

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Viewing 30 posts - 45,931 through 45,960 (of 68,231 total)
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