Hello,
You’re welcome!
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Hello,
You’re welcome!
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Hello,
Please provide temporary wp-admin access.
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Try to add this code in Theme Options > Styling > Custom CSS:
article.post-grid.content-mosaic > div .wp-picture {
display: none;
}
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Hello,
Please provide URL of your Blog page.
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Hello,
You’re welcome!
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Hello,
Try to change Link type in Actions > Single link settings https://www.themepunch.com/slider-revolution/simple-link/
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Hello,
Thanks for contacting us.
Separate pages import will be added in one of next theme versions. Right now, we can add some pages on your site manually. Provide us with URL of your site, temporary wp-admin access and links to desired pages. Then you will be able to copy code from Text tab on one page and add it on another page. For example http://prntscr.com/qj7km1 > http://prntscr.com/qj7kuw , http://prntscr.com/qj7l37 – delete and edit elements depends on your needs.
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Hello,
I am glad that you sorted out.
It is recommended to do changes in the child theme to prevent losing them after the theme update.
Sometimes, after the theme or WooCommerce update, you need to make changes in files of the child theme to make them works correctly with latest versions.
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Hello,
I do not see any problem when edit Home page header http://prntscr.com/qj7d64 > http://prntscr.com/qj7czd
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Hello,
We are glad that you sorted out.
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Please provide correct wp-admin access, because the password is incorrect now. We will add more pages.
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Go to Pages > http://prntscr.com/qiv1pn
http://prntscr.com/qiv1un
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Hello,
We’ve added “We are coming soon” page on your site. If you prefer another one, just let us know which exactly page should be added.
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Thank you very much for choosing our theme and for your kind words!
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Hello,
Provide us with temporary wp-admin access and we will add “Coming soon page” on your site (let us know which one from demos do you like). Then you will be able to set it as Home page in Settings > Reading.
Or – https://www.8theme.com/topic/how-to-make-store-private-only-logged-in-user/
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Hello,
Go to Theme Options > Header builder > Newsletter – http://prntscr.com/qithtl , go to Dashboard > Static blocks > edit block – http://prntscr.com/qiti68 https://www.8theme.com/documentation/xstore/support/static-blocks/
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Hello,
Either go to Plugins > disable WooCommerce Infinite Scroll and Ajax Pagination plugin or set correct selectors according to theme docs https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
If this doesn’t help, provide temporary wp-admin access.
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Hello,
Thanks for contacting us.
Please describe your question in more detail.
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Hello,
Sorry, but your question is a bit unclear for me. Describe the problem in more detail.
Please note that we are not responsible for custom changes in the child-theme.
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Hello,
Thanks for the explanation and video.
We’ve repeated mentioned steps and do not see the problem – https://dropmefiles.com/S5MoI What device and browser do you use? Make sure that the version of your browser is not very old.
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Hello,
We can’t log in your site – http://prntscr.com/qirsp5
Go to Theme Options > Speed Optimization > Image Loading Type > Choose “default” > Save options. Then clear all cache and check images one more time.
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Hello,
The problem is caused by this plugin – https://prnt.sc/qihin7 Disable the plugin or contact support of the plugin to get assistance.
We don’t give a guaranty for full theme compatibility with all 3-rd party plugins.
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Hello,
1) We can’t access your Dashboard – http://prntscr.com/qihfyb
IP address of the specialist who will work on your problem is 176.98.70.175 (Ukraine).
2) Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Products Masonry > Off.
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We can’t log in your Dashboard now. Have you changed access?
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Hello,
1) Please post such questions in this thread – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , because this one https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/ is used for feature requests only. Thanks in advance.
2) Provide URL, please.
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We are able to log in your Dashboard. But FTP access and wp-admin access are different things. Contact your hosting provider to get FTP if you don’t have it.
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Hello,
What about FTP? We need FTP host, FTP user, FTP pass.
Have you activated the debug?
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You’re welcome!
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Hello,
IP address of the specialist who will work on your problem is 176.98.70.175 (Ukraine).
Regards
Hello,
You need to enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
We can’t login your site – http://prntscr.com/qiewb9 If you need further assistance, provide FTP access also.
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