Page 1518 – 8theme.com

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Rose Tyler

Support staff

February 21, 2020 at 08:57

Hello,

There is no such possibility for mobile only. But you can try the next workaround – add Tabs element http://prntscr.com/r5jk9l > http://prntscr.com/r5jl2m , hide it for some devices – http://prntscr.com/r5jkk3

Regards

#230061 Copied In reply to: Product Category Tabs Closed on Mobile

Rose Tyler

Support staff

February 21, 2020 at 08:46

Hello,

Provide us with URL of your site, temporary wp-admin, and FTP access.

Regards

#230059 Copied In reply to: Related products NOT ACCEPT TRANSLATE

Rose Tyler

Support staff

February 20, 2020 at 17:15

Hello,

We were able to log in the Dashboard, but we can’t connect to your FTP – http://prntscr.com/r58wmd

Regards

#230033 Copied In reply to: Issue Footer loading outside page-wrapper element

Rose Tyler

Support staff

February 20, 2020 at 17:11

Hello,

Your site under maintenance mode, so we can’t check it. Provide temporary wp-admin access, please.

Regards

#230032 Copied In reply to: 'All products' menu item highlighted on 'Sale' page

Rose Tyler

Support staff

February 20, 2020 at 17:09

Hello,

Please provide URL of page from your screenshots and temporary wp-admin access.

Regards

#230030 Copied In reply to: Product Category Tabs Closed on Mobile

Rose Tyler

Support staff

February 20, 2020 at 17:08

Hello,

Yes, it is not possible with this element. You can try to use Banner With Mask element.

Regards

#230029 Copied In reply to: Image

Rose Tyler

Support staff

February 20, 2020 at 17:01

Hello,

Right now there is no ready solution for such import, it requests additional development/customization that can be done individually and it is paid service. If you agree, contact us by email – 8themes@gmail.com

Also, you can try to use WP All Import/Export and WP All Import – WooCommerce Add-On plugins (Import Products from any XML or CSV to WooCommerce). We did not test these plugins with XStore officially so we can’t give a full guaranty, but some of our clients use them.

Regards

#230028 Copied In reply to: Data migration

Rose Tyler

Support staff

February 20, 2020 at 16:49

Done. Please check.

Regards

#230027 Copied In reply to: Theme cannot upload

Rose Tyler

Support staff

February 20, 2020 at 16:08

Hello,

We can’t connect – http://prntscr.com/r57qei Please check.

Regards

#230023 Copied In reply to: Issue Footer loading outside page-wrapper element

Rose Tyler

Support staff

February 20, 2020 at 16:04

Hello,

In this case, follow our documentation to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#230021 Copied In reply to: Theme cannot upload

Rose Tyler

Support staff

February 20, 2020 at 15:49

Hello,

Please post access one more time without html tags and css code (the content you provided in the private content area in a mess right now).

Regards

#230018 Copied In reply to: Issue Footer loading outside page-wrapper element

Rose Tyler

Support staff

February 20, 2020 at 15:30

Hello,

This problem could be caused by a few reasons:
1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore Dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#230014 Copied In reply to: Theme cannot upload

Rose Tyler

Support staff

February 20, 2020 at 15:16

Hello,

Thanks for the reply.
Please provide temporary FTP access also.

Regards

#230011 Copied In reply to: Issues for cart page in Legenda

Rose Tyler

Support staff

February 20, 2020 at 15:15

Hello,

Sorry for the delay in answering. Please make sure that the FTP access you provided is correct/relates to armoireplus.fr site (we can not see our changes in files on the frontend of your site).

Regards

#230010 Copied In reply to: Issue Footer loading outside page-wrapper element

Rose Tyler

Support staff

February 20, 2020 at 14:45

You’re welcome!

Regards

#230008 Copied In reply to: Media Import

Rose Tyler

Support staff

February 20, 2020 at 14:29

Hello,

As I can see, it doesn’t work on Contact us page too. Can it be that the plugin works correctly on default WooCommerce pages only (Shop, My account…) even with a default theme?
As a workaround, you can add such prefooter block not globally for the site, but for particular pages – http://prntscr.com/r55qzd

Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

Feel free to ask if you have any other questions.

Regards

#230005 Copied In reply to: Shortcode for Review Widgets Not Working

Rose Tyler

Support staff

February 20, 2020 at 14:11

Hello,

“full” image size in settings of the Single image element means that the image will be shown in real size. In your case, the size of the image is – http://prntscr.com/r55ef8 You need to upload the image with the bigger dimension.

Regards

#230004 Copied In reply to: Image

Rose Tyler

Support staff

February 20, 2020 at 13:53

Hello,

Please see screenshots – http://prntscr.com/r552t2 + http://prntscr.com/r552bs > http://prntscr.com/r55366

Regards

#230003 Copied In reply to: Media Import

Rose Tyler

Support staff

February 20, 2020 at 10:54

Hello,

Problem caused by Epic News Elements plugin, there are js errors if plugin is enabled http://prntscr.com/r51w23 Once we disable plugin everything works fine http://prntscr.com/r51uox So, contact plugin author to find out why it causes js errors.

Regards

#229997 Copied In reply to: Errors in recent XStore Core plugin causes issues with Customizer & other plugin

Rose Tyler

Support staff

February 20, 2020 at 08:27

Hello,

Please describe the problem with the WooCommerce Dashboard in more detail with screenshots. It works fine, at first sight, so we need more information.
P.S. I have asked you to check with the Storefront theme because it is default theme of WooCommerce. Questions that can be related to WC should be checked with this theme.

Regards

#229992 Copied In reply to: Error updating WooPress Core plugin

Rose Tyler

Support staff

February 19, 2020 at 16:40

Edit your header for desktop and delete the logo element.

Regards

#229974 Copied In reply to: logo in mobile menu

Rose Tyler

Support staff

February 19, 2020 at 16:34

Hello,

Please provide temporary wp-admin and screenshots of the problem.

Regards

#229973 Copied In reply to: Issues for cart page in Legenda

Rose Tyler

Support staff

February 19, 2020 at 16:21

Hello,

I would recommend you to contact the support of the plugin – https://wordpress.org/support/plugin/mailchimp-for-wp/

Regards

#229972 Copied In reply to: email form doesn't work

Rose Tyler

Support staff

February 19, 2020 at 14:16

Hello,

http://prntscr.com/r4lu0u – is the problem solved?
If you want to have different headers on different pages, you need to use Multiple headers – https://youtu.be/BpeXfzNwkOc

Regards

#229966 Copied In reply to: logo in mobile menu
Rose Tyler

Support staff

February 19, 2020 at 14:13
Hello,

By default, there is no option to change it. You can use the next custom CSS code:

.site-header a:hover { opacity: 1; color: white; }

Regards
#229965 Copied In reply to: HOVER COLOR OF PRODUCT CATEGORY MENU
Rose Tyler

Support staff

February 19, 2020 at 14:03

Hello,

The 500 error relates to the server-side, so it should be checked by your hosting provider.
This article will help you to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Information about plugins update you can find here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#229962 Copied In reply to: Update failed to xstore 6.2.10

Rose Tyler

Support staff

February 19, 2020 at 13:57

Hello,

You’re welcome!

Regards

#229960 Copied In reply to: Comments, review and rating issue

Rose Tyler

Support staff

February 19, 2020 at 13:57

Hello,

Provide URL + temporary wp-admin access, describe the desired result in more detail.

Regards

#229959 Copied In reply to: image too big

Rose Tyler

Support staff

February 19, 2020 at 13:56

Hello,

We don’t give a guarantee for full theme compatibility with all 3rd party plugins.

Regards

#229958 Copied In reply to: Shortcode for Review Widgets Not Working

Rose Tyler

Support staff

February 19, 2020 at 13:46

Hello,

1) If you want to import all the images you may try to launch demo import again but instead of full import choose media only https://gyazo.com/536f65186963c6a88eea299c0dd882b1
2) https://prnt.sc/r4l94n

Regards

#229957 Copied In reply to: Media Import
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Viewing 45,540 results - 45,511 through 45,540 (of 68,187 total)

Viewing 30 posts - 45,511 through 45,540 (of 68,187 total)

← 1 2 3 … 1,517 1,518 1,519 … 2,271 2,272 2,273 →

Forum Replies Created

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