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Theme cannot upload - by ejder077 - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

ejder077

Participant

February 20, 2020 at 15:22

Hi,

Please, contact administrator
for this information.

#230012 Copied Theme version: Child 6.2.10

11 Answers

Rose Tyler

Support staff

February 20, 2020 at 15:30

Hello,

This problem could be caused by a few reasons:
1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore Dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#230014 Copied

ejder077

Participant

February 20, 2020 at 15:47

I tried method 1, it is still the same

For 2. The server space is 50MB

Please contact administrator
for this information.

#230017 Copied

Rose Tyler

Support staff

February 20, 2020 at 16:04

Hello,

In this case, follow our documentation to update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#230021 Copied

ejder077

Participant

February 20, 2020 at 16:06

Do I need to delete the theme and everything first?

#230022 Copied

ejder077

Participant

February 20, 2020 at 16:12

I really cannot find XStore_Theme_v.x.x.zip

#230024 Copied

ejder077

Participant

February 20, 2020 at 16:13

Can you update it for me?

Please contact administrator
for this information.

#230025 Copied

Rose Tyler

Support staff

February 20, 2020 at 16:49

Done. Please check.

Regards

#230027 Copied

ejder077

Participant

February 21, 2020 at 02:27

Thank you so much.

Please contact administrator
for this information.

#230046 Copied

John Holden

Support staff

February 21, 2020 at 06:40

Hi,

– Theme Options > Footer > Show footer demo blocks > Off. Go to Appearance > Widgets > edit content of Footer or Copyrights areas.

Read more – https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas https://youtu.be/1Nu49dskD1Q

Regards,
Hung PD

#230054 Copied

ejder077

Participant

February 21, 2020 at 07:35

Thank you

#230056 Copied

Rose Tyler

Support staff

February 21, 2020 at 09:19

Hello,

You’re welcome!

Regards

#230063 Copied
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