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Descripction attribute don't save when I created

This topic has 7 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

ianabel

Participant

February 21, 2020 at 11:43

Hello,

When I write a description inside an attribute and I click button “save”, the text dissapear as if I never write anything in the description box (first description box)
If I write in the second description box or the third one, the text writes in white color so I only can see it if I select it, and once again when I save it the text dissapears.

Please, contact administrator
for this information.

#230080 Copied Theme version: v.6.2.9 (child v.1.0) WooCommerce version: 3.9.2

6 Answers

Rose Tyler

Support staff

February 21, 2020 at 14:42

Hello,

Please provide some screenshots to better understanding the problem.You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html

Regards

#230094 Copied

ianabel

Participant

February 21, 2020 at 15:45

https://prnt.sc/r5qk39

https://prnt.sc/r5qkd9

https://prnt.sc/r5qkjj

Best Regards,
Ianabel

#230100 Copied

Rose Tyler

Support staff

February 21, 2020 at 16:36

Hello,

By default, the term of an attribute has only 1 description field in our theme. Try to disable all third-party plugins, that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how the description works then.

Regards

#230101 Copied

ianabel

Participant

February 24, 2020 at 10:45

Ok, but anyway The frist description box is included in the theme and is not working fine. How can I show that description?

#230184 Copied

ianabel

Participant

February 24, 2020 at 12:05

I have the same problem with categories description. The text dissapears when I save changes

#230195 Copied

Rose Tyler

Support staff

February 25, 2020 at 12:13

Hello,

Have you tried to disable 3rd-party plugins? Do you have this problem with a default theme and with a parent XStore theme?

Regards

#230251 Copied
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