Forum Replies Created

Viewing 30 posts - 44,581 through 44,610 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 15:21

    Check how it looks on the frontend, not via the Customizer.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 15:18

    As I can see, Full width is activated for the Bottom header.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 15:07

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 14:45

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 14:16

    Hello,

    You can use the next custom CSS code –

    .single-product img.mfp-img {
        max-width: 50% !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 14:04

    Hello,

    You’re welcome!
    Would you mind to rate our product: 
    https://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 14:03

    Hello,

    I do not see the translation for Core plugin on your site http://prntscr.com/s58i3p
    Go to Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 13:56

    Hello,

    Please see screenshot – http://prntscr.com/s58e8t

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 13:52

    Hello,

    Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 13:37

    Theme options > Header builder > Header sticky > Top Header WCAG Control > Background Color – http://prntscr.com/s580xg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 13:35

    Use Private Content area here – https://prnt.sc/s57zi6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 11:59

    Hello,

    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 09:58

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Catalog mode > Just Catalog > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 09:16

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:48

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:47

    Hello,

    Edit page > Open settings of Column that contain the contact form > Design Options > remove margin-bottom value https://prnt.sc/s51tpo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:45

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:32

    Hello,

    1. You can delete the Promo text element from the header – https://prnt.sc/s51kbx
    2. Provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:09

    Hello,

    What multilanguage plugin do you use?
    Could you provide URL of the site and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:07
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 07:05

    Hello,

    What version of Core plugin is installed on your site? http://prntscr.com/s518tv
    Do you use any third-party plugins? Did you try to disable them?
    Open chrome inspector and check what errors do you have in the console.
    Let us know the results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2020 at 06:58

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 15:40

    Hello,

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 15:38

    Hello,

    I would recommend you to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    1. Slider item settings > Title font > Line height > delete or change these values -http://prntscr.com/s4p9wp
    2. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here. Or you can upload ready screenshots into your media library and provide us with URLs.
    3, 4. Theme Options > header builder > Mobile menu

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 12:36

    There is no problem when I visit page after login – http://prntscr.com/s4lt4v The problem can be caused by additional plugins + cache on your site, so temporary disable all additional plugins > clear cache and check. Enable plugins one by one to find out which one is the reason for the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 12:30

    Hello,

    Provide username and password of an account that has the required parameters, so we can log in and see the mentioned problems.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 12:27

    You’re welcome! It is not a bug. This behavior can be changed by additional customization. Additional customization is outside the scope of basic theme support, sorry.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 12:24

    Hello,

    1) You need to disable it in settings of Callout – http://prntscr.com/s4lilg
    2) It is the predefined behavior of this element, there is no option to change it, by default.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 11:56

    Hello,

    Theme Options > WooCommerce (Shop) > Shop elements > Sale & Out of Stock >
    Enable “Out Of Stock” Label > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2020 at 11:54

    Hello,

    What should I do to see the mentioned content on this page http://prntscr.com/s4l1dk ?

    Regards

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    Viewing 44,610 results - 44,581 through 44,610 (of 68,231 total)
Viewing 30 posts - 44,581 through 44,610 (of 68,231 total)
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