Forum Replies Created

Viewing 30 posts - 41,671 through 41,700 (of 68,231 total)
1 2 3 … 1,389 1,390 1,391 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 15:39

    Hello,

    Take our apologies if you faced any inconvenience using our theme!
    What problems did you face? Describe them in more detail and we will do our best to help you.
    Refund policy you can find here – https://themeforest.net/page/customer_refund_policy

    Regards

    #250814 Copied In reply to: refund
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 15:35

    Hello,

    XStore studio allows import sections from different demons, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block. But if you are using WPBakery Page Builder, do not enable the Elementor, watch this video – https://youtu.be/wkIKN2IyEZI

    Regards

    #250811 Copied In reply to: Xstore studio
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 15:31

    Hello,

    I’ve passed the question about Instagram to one from our technicians.
    About scroll, read this article – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    Let us know if you need any other assistance.

    Regards

    #250810 Copied In reply to: Not see the numbers of the interactions INSTAGRAM
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:41

    Hello,

    Please provide URL and temporary wp-admin access, so we can take a closer look https://prnt.sc/udo7ib

    Regards

    #250802 Copied In reply to: Language Switcher Widget Button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:40

    Hello,

    Go to Theme Options > Header builder, make sure that you have added the Account element into the header content.

    Regards

    #250800 Copied In reply to: how do I set up the sign in / register section in header
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:38

    Hello,

    Have you changed wp-admin access? I can’t login. Please check.
    Let me know the path to the theme folder.

    Regards

    #250799 Copied In reply to: Problemas de traducción
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:15

    Hello,

    Sorry for the long delay in answering.
    Try to delete all sections of the Promo Text element and added them from scratch.

    Regards

    #250797 Copied In reply to: Problem with multiple-headers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:12

    Hi,

    Please check if you have these problems when a default theme is activated.

    Regards

    #250796 Copied In reply to: TAX PROBLEM
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:08

    You’re welcome!

    Regards

    #250795 Copied In reply to: Mobile Canvas Menu Text Color and Background Color
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:06

    Hi,

    Could you provide URL and temporary wp-admin access? https://prnt.sc/udnf4d
    We will take a closer look.

    Regards

    #250794 Copied In reply to: preview the customizing page seems incorrect
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:01

    Hello,

    Thanks for using our theme.
    I can see 4 products per row on your Shop page – https://prnt.sc/udn6rl , and do not see the problem on single product page https://prnt.sc/udn6wt
    Is it solved? Try to clear cache and check one more time.
    Let us know if you need any further assistance.

    Regards

    #250793 Copied In reply to: Product Images in Shop Page and Single Product Page are very big
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 13:50

    Hello,

    Here is what I can see on your site – https://prnt.sc/udn123 Clear cache and check one more time.

    Regards

    #250792 Copied In reply to: Server Reuirements Errors
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 13:47

    Hello,

    Have you cleared cache?
    Please provide a screenshot for a better understanding the problem.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg
    Also, provide temporary wp-admin access.

    Regards

    #250791 Copied In reply to: XStore 7 fonts are rough
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 12:48

    Hello,

    Thanks for using our theme. Sorry for the delay in answering.
    Could you provide URL of the page with the shortcode and temporary wp-admin access?

    Regards

    #250789 Copied In reply to: Content page https://xstore.8theme.com/demos/2/wcfm-marketplace/store-list/
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 12:46

    Hello,

    Sorry for the delay in answering.
    We are talking about the Portfolio page that should be selected in Theme Options > Portfolio. You need to edit this page as was mentioned.
    Could you provide temporary wp-admin access?

    Regards

    #250788 Copied In reply to: Rename Portfolio
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 12:41

    Hello,

    Sorry for the long delay in answering.
    Could you, please, provide URL of the site?

    Regards

    #250787 Copied In reply to: Language Switcher Widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 11:03

    Sorry for the delay in answering.
    2. Yes, when the Single product builder is enabled you can’t use default layouts and need to create the page layout from scratch, for example – https://prnt.sc/udjjdj https://xstore.8theme.com/elementor/demos/niche-market/product/wooden-chair/
    At this moment we don’t have video tutorials for the single product builder. We plan to create it in the future. Single product builder is similar to header builder that we have but with other elements and to manage the columns you need to use sections and change their width from 0 to 100% to create layout you need. Every new section displays next to the previous one if the width of the column allows or goes to the next row. Every element has a number of additional settings to change its styles, like colors, spaces, paddings etc. You can check the every element (tabs for example) and study.
    Of course, single product builder and its settings do not include all the possible options and maybe you will need some custom CSS to change something. In this case, you may try Yellow Pencil plugin. It helps to edit styles in case you don’t have CSS skills.
    3. Portfolio project page can be edited using page editor, so you can edit it like pages – https://prnt.sc/udjm0c

    Regards

    #250779 Copied In reply to: More than one shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:53

    Hi,

    I can’t login your site. Check access you provided.
    Make sure that you minified CSS. There are many tools to help you with minification during development. You can also use a plugin, such as WP Rocket. Contact support of your cache plugin to get assistance.
    About this – https://prnt.sc/udjc59 , replace these images by images in mentioned by GTM size.
    Optimize images – https://prnt.sc/udjf07 https://tinypng.com/

    Regards

    #250778 Copied In reply to: Site Speed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:43

    Hello,

    Sorry for the delay in answering.
    Could you provide some screenshots for better understanding?
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

    Regards

    #250777 Copied In reply to: Short Blog Description and Image to the center
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:39

    Hello,

    Sorry for the delay in answering.
    1) Could you, please, go to Plugins > disable and remove XStore Core plugin, then go to XStore > Plugin Installer > install it again. Check the translation after that.
    2) Translate text now – https://prnt.sc/udj3uq

    Regards

    #250776 Copied In reply to: Integration with WPML
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:22

    Hello,

    I do not see the problem on your site. Please clear browser cache on your mobile and check one more time.

    Regards

    #250773 Copied In reply to: Mobile menu widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:21

    Hello,

    Do the update, provide us with temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #250772 Copied In reply to: Widget – product filter by attribute – disappear after WooCommerce update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:17

    Hello,

    Sorry for the delay in answering.

    Update the slider plugin to the latest version – https://8theme.com/demo/docs/legenda/Plugins/Plugins_Update

    Theme Options > Color Scheme > Mobile menu background and Mobile menu borders, Theme Options > Typography > Mobile menu font and Mobile headings font colors.
    Clear cache before checking the result.

    Regards

    #250771 Copied In reply to: Mobile Menu configuration
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 10:01

    Hello,

    Sorry for the long delay in answering.
    Latest versions of the theme and Core plugin are available here https://www.8theme.com/downloads/ Do the update https://www.8theme.com/classico-theme-documentation/ , clear cache, and check the mobile menu then.
    If you need our help with the update, provide temporary FTP access also.

    Regards

    #250769 Copied In reply to: Typography will not change for body text of posts
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 09:04

    Hello,

    Sorry for the delay in answering.
    1. Add URL in settings on the button – https://prnt.sc/udh5r0
    2. Add Newsletter element into the header content, create a static block with the desired content > https://prnt.sc/udh6a2
    Feel free to ask if you have any other questions.

    Regards

    #250761 Copied In reply to: Contact button in top bar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 09:00

    Hello,

    It is not a bug/problem, there is no option to disabled the variations for Products element with the Elementor page editor, so I’ve asked you to send a request for adding it.
    Here is a reply from our technician team – Changes should be done in files of core plugin, if you do them there, you will face problems with every official update.
    Try to add the next code in functions.php of your child theme:

    if	(is_front_page()){
	remove_action( 'loop_swatch', array( 'St_Woo_Shop', 'loop_swatch' ) );
	remove_filter( 'sten_wc_archive_loop_available_variations', array( 'St_Woo_Shop', 'available_variations' ) );
	remove_filter( 'sten_wc_archive_loop_swatch_html', array( 'St_Woo_Shop', 'swatch_html' ), 10, 6 );
}

    If this doesn’t give you the desired result, submit the request via https://www.8theme.com/taskboard/, and follow our changelog.

    Regards

    #250759 Copied In reply to: swatch remove home
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 08:54

    Checkout shortcode was added in your Shop page content https://prnt.sc/udgyuh
    Please check now.

    Regards

    #250758 Copied In reply to: Problem on Shop Page when a product is selected
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 08:12

    Hello,

    Thanks for using our theme.
    Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check how it works then.
    If the problem is independent of plugins, provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved.

    Regards

    #250756 Copied In reply to: Problem with the product slider
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 08:09

    Hello,

    1) Please describe your request in more detail.
    2) The latest theme version is compatible with the WP 5.5 https://prnt.sc/udfxau If you face any problems, describe them in more detail, provide temporary wp-admin and FTP access.

    Regards

    #250755 Copied In reply to: automaticli new icon at products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 07:55

    Hello,

    Thanks for using our theme.
    Settings of the Instagram element on your page > select Instagram account, like here – https://prnt.sc/udfvd4 , clear cache – https://prnt.sc/udfvn9

    Regards

    #250753 Copied In reply to: Adding Instagram feed to API
  • 1 2 3 … 1,389 1,390 1,391 … 2,273 2,274 2,275
    Viewing 41,700 results - 41,671 through 41,700 (of 68,231 total)
Viewing 30 posts - 41,671 through 41,700 (of 68,231 total)
1 2 3 … 1,389 1,390 1,391 … 2,273 2,274 2,275

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